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La Quinta Inn & Suites Port Arthur

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La Quinta Inn & Suites Port Arthur
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92 Reviews from our TripAdvisor Community

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Showing 92: English reviews
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Reviewed 4 weeks ago

While the location of the hotel is good, the room we had was terrible. Not only was the bathroom dirty, the carpet/floor was very nasty. Additionally the room had a terrible odor. After speaking to the clerk on duty, I was assured that I would receive a call from the manager, however this did not happen. It is truly a...

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Helpful?
Thank Peggy N
Gina A, General Manager at La Quinta Inn & Suites Port Arthur, responded to this review

Dear Peggy, I sincerely apologize for your stay being less than satisfactory. I have shared your review with my team and we are working diligently to correct these issues. I mailed you a free night certificate and hope that you will give LaQuinta another try. Again, I apologize for your disappointment. Sincerely,

Houston, Texas
Reviewed 4 weeks ago

Front area is not welcoming. Just looked the front area could use a good power washing. People standing around smoking. The front lobby is sparse. The elevator carpet is filthy. Our room had a weird smell. We were near the road and the road noise was very loud. Just didn't feel clean overall. Did not eat breakfast. Would not stay...

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Thank bandit
Vidia P, General Manager at La Quinta Inn & Suites Port Arthur, responded to this review

Dear Bandit, I apologize for any inconvenience's you experienced while staying at our hotel. We are working diligently to repair, clean and get our property up to par. We hope that you would give us another chance the next time you are in town.

Texas
Reviewed 3 December 2016

Worse La Quinta I have stayed at. Hotel is under renovation and the room I had needed it with chipped paint, TV barely hanging on the wall and the bathroom needed some work as well. Hotel was EXTREMELY noisy with guests up and down the hall most of the night. My room was close to the elevator that had the...

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Helpful?
Thank TexTraveler778
LQ0869GM, General Manager at La Quinta Inn & Suites Port Arthur, responded to this review

Dear TexTraveler778, We apologize for any inconveniences you experienced during your stay. We are working diligently to improve our property. We do hope that you would give us another chance the next time you're in town. Hospitably yours, Gina Ardoin General Manager

Port Arthur, United States
Reviewed 2 December 2016

The staff was very friendly and helpful. The place is clean, the water pressure great, and its close to major roadways. I didn't get to explore the area, so I do not know what attractions are around it.

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Thank josephdI972IM
Reviewed 29 August 2016

When I arrived, the clerk stated the room reserved for me was flooded (Red Flag)... so he would need to move me to a different room. When I arrived to this suite, the bedroom was flooded due to A/c Problems (Red Flag). I had to be move to another room, which smells like mildew (RED Flag). When I took a...

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Thank Gabriel K
Reviewed 25 August 2016

Hotel was well maintained, clean and staff was friendly and helpful. I am always especially appreciative of La Quinta's "pets are welcome" policy. It means a lot to those of us who have to travel with our non-human family members.

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Thank Jerry G
Austin
Reviewed 16 August 2016

Before you take the room, check it. I've always had good experiences with La Quinta, but this time the carpet was soaked from the air conditioner. They said there wasn't another room. I would have checked in someplace else if I had had the opportunity at arrival. I called and they sent a man to vacuum it, but of course...

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1Thank Pamela Ann M
Mobile
Reviewed 8 August 2016 via mobile

I have stayed here many times in the rooms are always clean and nice. This time I had to stay an extra day due to business and they were completely booked up. Mariana worked especially hard to find me a room and pretty much same day thanks. The locations here is great lots of restaurants in the mall's right around...

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Helpful?
Thank Mark B
LQ0869GM, General Manager at La Quinta Inn & Suites Port Arthur, responded to this review

Thank You! We love to hear positive comments about our property and especially our staff. I'll be sure to share your review with Mariana and our team. We're glad that we were able to accommodate you on short notice and hope in the future to be your first choice in the area.

Texas
Reviewed 31 July 2016

Loved the spacious two- room suite. The room was very clean. The convenience of the two entries to the bathroom was nice which allowed the person on the sofa bed to access the bathroom without having to walk through the bedroom. The king bed was very comfortable. The breakfast area was spacious and the best food of my experience at...

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Thank noname1945
LQ0869GM, General Manager at La Quinta Inn & Suites Port Arthur, responded to this review

Thanks so much for taking the time to share your La Quinta Port Arthur experience. We take great pride in bringing you positive lodging memories and are happy you were pleased with your accommodations and our Bright Side Breakfast offerings. We apologize for the Wi-Fi issues, fortunately it was temporary. An electrical storm caused some minor trouble but we do...

Tracy, California
Reviewed 9 July 2016

We traveled to Port Arthur to visit family. My husband and I were traveling with our three dogs. Stayed exclusivly at La Quintas across the entire country. The day that we were traveling from San Antonio to Port Arthur we received a call from John at the Port Arthur La Quinta that there had been a mix up with our...

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Thank Laura F

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about La Quinta Inn & Suites Port Arthur

Address: 7540 Memorial Blvd, Port Arthur, TX 77642-8179
Region: United States > Texas > Texas Gulf Coast > Port Arthur
Price Range: RM504 - RM602 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Port Arthur 2.5*
Number of rooms: 63
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn & Suites Port Arthur staff and other travellers.
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Questions? Get answers from La Quinta Inn & Suites Port Arthur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No opinion about room location. We were on the third floor. The elevator is slow but not a problem for our trip.”
 of 5 bubbles noname1945, 31 Jul 2016 | Read review
“Choose a room away from the elevator.”
 of 5 bubbles lthornton79, 19 May 2015 | Read review
“All rooms were easy access. Had view of parking area to look at boat. Also had onsite security.”
 of 5 bubbles vpoole, 28 May 2014 | Read review
“No restaurant, rating is for breakfast bar.”
 of 5 bubbles Godzira, 25 Feb 2014 | Read review
“The two room suites are nice, but don't take one that is on the end of the hotel closest to the freeway.”
 of 5 bubbles haisler, 18 Jun 2013 | Read review
5 of 5