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Doubletree by Hilton Dallas / Richardson

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Doubletree by Hilton Dallas \/ Richardson
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702 Reviews from our TripAdvisor Community

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Showing 692: English reviews
Reviewed 2 days ago NEWvia mobile

I stayed at the Richardson Doubletree for two nights. I was extremely disappointed with the outdated decor throughout the hotel, including in the restaurant and in the rooms. It is VERY different than other Doubletrees in which I have stayed. The worst part of the stay was spending a night freezing under two blankets and a comforter when Dallas received...

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Helpful?
Thank Marla C
Austin, Texas
Reviewed 4 days ago NEW

Very nice hotel overall, but the staff is not the friendliness. I would stay here again, but do not recommend the breakfast. Rooms have a larger tv, nice granite counters and with the app you can wifi a digital key!

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Helpful?
Thank winfieldn2016
Omaha, Nebraska
Reviewed 4 days ago NEW

Room was comfortable. Bathroom was tiny, and had mold growing at the floor/tub calk line. Bathroom door was rotting at the bottom. Breakfast was terrible. No one spoke English well enough to ask questions. I won't be back.

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Thank E5281AMjacks
Round Rock, Texas
Reviewed 4 days ago NEW

Had a nice stay for a volleyball tournament. Easy check in and out. Open lobby and fast response from front desk. Parking is close and right by freeway but didn't hear any noise. 2"we would stay here again

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Helpful?
Thank Manymissions
Reviewed 4 days ago NEW

This hotel was a typical Doubletree. It's the staff that makes this hotel FANTASTIC! I cannot say enough of the friendly staff. The gal in the Executive Level was phenomenal as were the all the staff at the front desk! I would stay here again any time!!

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Helpful?
Thank Michelle B
Reviewed 4 days ago NEW

Nahal, Goliad, Daphne and Donna make your hotel stand out from all the rest. Nahal greets me with a big smile and great to see you when I walk in the door. The other staff know to come get her if she is not out front when I come in. She makes sure I get a new reservation for the...

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Helpful?
Thank Becky E
Flagstaf
Reviewed 1 week ago

Very disappointed ! This is not the normal doubletree hotel ; there is no welcome to Hilton Honor , introduce the hotel or even the signature" chocolate chip cookie giving " when we checked in . We have to ask for it. Hotel condition looks like a run down hotel , beds are old , smell and uncomfortable, pillows are...

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Helpful?
Thank jennifer r
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I apologize the hotel did not meet your expectations. Your comments will be copied to all Managers so that they can address the issues at Front Desk and other areas. The beds in the guest rooms were all replaced last year and were the Hilton standards. I am sorry you found the hotel in poor condition. We do renovate on...

Benton, Arkansas
Reviewed 2 weeks ago

This hotel exceeded my expectations! We had a late arrival but were greeted warmly and with smiles from the front desk associates. Loved using the digital key to enter the room! Our room was spacious and the beds were extremely comfortable. The pillows were great as well. As always, the cookies were amazing!

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Helpful?
Thank Tammy M
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us and we are happy that the hotel met your expectations. We hope you will have an opportunity to stay with us again, in the near future. Sincerely, Brenda

Corpus Christi, Texas
Reviewed 2 weeks ago

Service and overall hotel was good, room was terrible. Smelled like mold, mildew, or smoke. Carpet was damp possibly causing the smell. We teserv d a king bed with couch and when we got to our room it had two full beds

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Helpful?
Thank michaelcN7956UO
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

There is no excuse for you getting a room that had challenges and was not acceptable. I hope all of this was reported so the room can be made ready for guest and I know we were sold out and probably did not have any rooms to move you to during your stay so I apologize. We do not have...

Charlotte, North Carolina
Reviewed 2 weeks ago

Ok property, but elevators quit working and left guests stranded. At check in they did not return my credit card and never bothered to call me or return it during my stay. Had to drive to get it....vs their delivering to airport Hilton property I moved to. Very Disappointing.

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Helpful?
Thank sharono900
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I am so sorry the elevators were not working properly during your stay. We had contacted the Engineering Department and Elevator company as soon as we were aware of the problem. Being the weekend it took longer for the elevator company to get out and we know this was an inconvenience to our guest and apologize. There is no excuse...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel in Richardson, TX boasts a prime north Dallas location in the Richardson Telecom Corridor just minutes from University of Texas at Dallas (UTD). Enjoy fast and easy access to nearby DART stations, which can take you to Plano or downtown Dallas, including the Dallas Convention Center. Relax in a comfortable Texas-size guest room or suite. Enjoy a swim in the outdoor pool or retire to your comfortable guest room that has a 32-inch flat-screen TV and room service. 24-Hour business center. Ample complimentary parking available and we offer transportation around Richardson within a 5-mile radius, based on availability. Keep fit in our 24-hour modern fitness facility. Host a Richardson meeting or event for up to 500 people in our 13,000 sq. Ft. Of meeting space. ... more   less 

Additional Information about Doubletree by Hilton Dallas / Richardson

Address: 1981 N Central Expy, Richardson, TX 75080-3509
Region: United States > Texas > Richardson
Price Range: RM395 - RM891 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Dallas / Richardson 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Doubletree Dallas / Richardson Hotel Richardson
Radisson Hotel Dallas North
Radisson Richardson
Richardson Radisson
Hotel Style:
#4 Business Hotel in Richardson
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Questions & Answers

Questions? Get answers from Doubletree by Hilton Dallas / Richardson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid low and high numbered rooms on each floor due to noisy elevators”
 of 5 bubbles HappyDogTX, 26 Sep 2016 | Read review
“higher floor = quieter rooms”
 of 5 bubbles SheilaPCn, 5 Jul 2016 | Read review
“Stay in the rooms on the back side of the street. The road noise could bother some people.”
 of 5 bubbles Lonnie2, 29 Jun 2016 | Read review
“Higher floor in the middle of floors”
 of 5 bubbles RaywL, 1 May 2016 | Read review
“Want great hotel experience? Chose a different hotel. Want a reasonably priced hotel that is safe and clean? This your hotel.”
 of 5 bubbles TexasTravels91, 24 Mar 2016 | Read review
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