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SpringHill Suites Austin Round Rock

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SpringHill Suites Austin Round Rock
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210 Reviews from our TripAdvisor Community

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Showing 209: English reviews
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Tucson, Arizona
Reviewed 3 days ago NEW

Have stayed here a few times. East access on/off freeway. Clean lobby and fitness center. Had small problem with room not being cleaned. Mgr. was very helpful and made sure problem was resolved. Very friendly front desk staff as well.

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Helpful?
Thank moman37
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear moman37, Thank you for staying with us and for taking the time to review the hotel. I am pleased to see that you enjoyed our stay with us! We hope to see you again soon when your travels bring you back to Round Rock. Sincerely Brent H. General Manager

Little Rock, Arkansas
Reviewed 4 days ago NEW

Our room was clean and comfortable with everything in working order. The staff at the front desk was helpful. The lobby was spacious and the breakfast area was kept clean. It is in a convenient location with many restaurants close by or within walking distance. Right now entering the hotel from the highway, there is a great deal of construction...

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Helpful?
Thank jdjay
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

jdjay, Thank you for staying with us and for taking the time to review the hotel! We hope to see you again soon when your travels bring you back to Round Rock! Sincerely, Brent H. General Manager

Houston, Texas
Reviewed 1 week ago via mobile

As someone who travels 3-4 nights per week and is a loyal Marriott member, I must say I'm severely disappointed in the quality of this hotel. Not up to typical Springhill standards. Rooms are musty and beds are lumpy. Not only that, but if you are any kind of fitness enthusiast, forget this place all together. Workout room has NO...

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Helpful?
Thank ajnelson89
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear ajnelson89, Thank you for staying with us and for taking the time to review our hotel. I am sorry to see that the hotel did not meet your expectations for the SpringHill Suites brand. We do have an upcoming renovation scheduled to start later this year. We hope that you will return to see our new look. Sincerely, Brent...

Reviewed 1 week ago

Not accommodating at all. We had 15 rooms and asked if we could use the meeting room for 30 minutes. No chair set up needed as people could sit on the floor. We were informed that they would still charge a rental rate for the meeting room per company policy. One of our guest had to arrive late in the...

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Helpful?
Thank Tiffany N
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Tiffany N., Thank you for staying with us and for taking the time to review our hotel. We are sorry that the hotel did not meet your expectations. I can certainly understand your frustration with the issues that you experienced. We are sharing the information internally to improve our processes to prevent similar issues in the future. We hope...

Reviewed 3 weeks ago

The lobby was nice, the service was standard. However, the room was worn, dated and tiny. It was a budget hotel draped in terribly loud color. If you are traveling with children and depending on the pullout, you should know that its a full size. The beds were not the most comfortable in the price point and they could have...

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Helpful?
Thank Jacqueline C
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Jacqueline C., Thank you for staying with us and for taking the time to write a review of our hotel. I am glad to see that you found the hotel to be clean, enjoyed the breakfast, and our convenient location to local shopping. I am sorry to see that the hotel overall did not meet your preferences. We are working...

Reviewed 20 March 2017

The title says it all. This hotel category pretty much delivers the same experience no matter the brand, business friendly with a nice lobby and entrance but the rooms are so plain and dated they are a bit sad. The staff was lovely, no complaints there. However the bed was super soft and I'm a conspiracy theorist when it comes...

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Helpful?
Thank Todd N
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Todd N. Thank you for staying with us and for taking the time to share your review. I shared your feedback with members of our engineering staff. We are in the process of installing wireless thermostats in the rooms that should correct the issue that you experienced. We appreciate your business and hope to see you on your next trip...

Reviewed 1 March 2017

The beds are cozy, the food was good, the staff was pleasant, and the price was reasonable, Bottom line, we paid for a hotel with a fridge and a phone that did not work, a room that was not cleaned properly and a housekeeper that did not replenish towels and paper products. First night in the hotel, the refrigerator and...

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Helpful?
Thank Kathleen B
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Kathleen B., Thank you for taking the time to share your review and your kind words about our staff, beds, and food. I am sorry that you experienced an inconvenience during your stay and that it was not resolved promptly during your stay. We strive to exceed the expectations of our guests, and I see that we did not do...

Irvine, California
Reviewed 23 February 2017 via mobile

Nice little place. I have been coming here for a few years. The night life is definitely getting better around this place. A number of high end eateries have opened up within walking distance. The hotel has free wifi and is clean and comfortable. Only thing I recommend is a furniture and decor update. Thing are getting a little worn.

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Helpful?
Thank HDFireTrip
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

HDFireTrip, Thank you for staying with us and for taking the time to review our hotel. We appreciate your feedback and hope to see you again soon! Sincerely, Brent H. General Manager

Lubbock, Texas
Reviewed 9 February 2017

Since there were no other rooms available, we were given a handicapped room. It was very large and no doubt would be very comfortable for guests needing a room of this type. As well as king bed, a sofa bed was in the room. It was 45 degrees and rainy when we checked in. Thermostat was set on A/C and...

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Helpful?
Thank LJTrue
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear LJTrue, Thank you for sharing your feedback on your recent stay during the Special Olympics weekend! We appreciate your comments about the hotel and hope to see you again soon! Brent H. General Manager

Kansas
Reviewed 6 February 2017 via mobile

SpringHill was a Great stay in Austin while visiting family. Always enjoy the extra space and especially enjoy having a couch. Breakfast had a nice variety and always enjoy the hot food. Looking forward to our next stay.

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Helpful?
Thank Bomaxho
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Bomaxho, Thank you for staying with us and for taking the time to write a review. We appreciate you mentioning the extra suite space and pull out sofa which helps our guests relax and spread out when they are on the road. We look forward to seeing you again soon! Sincerely, Brent H. General Manager

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about SpringHill Suites Austin Round Rock

Address: 2960 Hoppe Trail, Round Rock, TX 78681
Region: United States > Texas > Round Rock
Price Range: RM493 - RM854 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Austin Round Rock 3*
Number of rooms: 104
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Also Known As:
Springhill Suites Austin Round Rock Hotel Round Rock
Springhill Suites Round Rock
Hotel Style:
#11 Business Hotel in Round Rock
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Questions & Answers

Questions? Get answers from SpringHill Suites Austin Round Rock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at another hotel”
tiffanyn976, 14 Apr 2017 | Read review
“Rooms on the back side are quieter.”
kathleenbU6524NE, 1 Mar 2017 | Read review
“All of the rooms are pretty good, but try to stay to the west side of the building away from I-35 and the elevators.”
christopherp744, 26 Jan 2017 | Read review
“Always had a quiet room - not sure of location.”
Jayjay_ftl, 27 Dec 2016 | Read review
“A sign hanging from the ceiling near the elevators would assist those people with memory, etc.problems.”
Vista_Sultans, 1 Dec 2016 | Read review
5 of 5