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Candlewood Suites Austin-Round Rock

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95 Reviews from our TripAdvisor Community

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Showing 93: English reviews
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Vancouver, Canada
Reviewed 2 weeks ago

We stayed here for two full weeks. The price was reasonable. The rooms were reasonable. The service was reasonable and friendly. The bathroom amenities were good as was the shower. The location could have been better for us. No restaurant here but many are close by. Not that much to see and do in Round Rock. We stayed here because...

Thank John P
Reviewed 7 February 2017 via mobile

I had a business meeting to go to on February 7th so I drove down from San Antonio and shows the Round Rock Candlewood Suites instead of the Austin Candlewood Suites and to my surprise they are 10000 points to stay free as opposed to the Austin Candlewood Suite this 15000 points the staff is very polite and attentive it's...

1Thank Starchunter12
Reviewed 28 December 2016 via mobile

Stayed here with my family, the place isn't squeaky clean, but it was ok. Bring your Lysol. Did not have an oven, but has a stove top. It was pretty quiet. Pull out couch was easy to maneuver. Good enough for a couple nights.

Thank Larry J
IHGService, Guest Relations Manager at Candlewood Suites Austin-Round Rock, responded to this review

Hi Larry J, It is always good to receive feedback. Thanks for choosing Candlewood Suites Austin-Round Rock, TX for your recent family trip. I'm sorry to hear that the upkeep of our hotel was a letdown. I have taken note of your comments and it will be used by our Corporate Offices for the evaluation of the property. Overall, I...

Tyler, Texas
Reviewed 14 December 2016

New facility in great condition. Room was clean and fresh. Good location right off the highway. More expensive than expected, but reasonable for the area. Would definitely stay again. Wish they served breakfast.

1Thank ScottyWood1927
Murphy, Texas, United States
Reviewed 20 September 2016 via mobile

Mixed reviews for our overnight stay. Great price - but that was because the place is being renovated. It will probably be nice when it's done. The lady at the front desk was very pleasant and there are a lot of nice extra touches like DVDs and appliances. The room itself would be great for a person on a business...

1Thank Lavenderblast
CandlewoodSuitesTeam, Manager at Candlewood Suites Austin-Round Rock, responded to this review

Thank you for taking the time to complete this survey. We are near the completion of our public area renovation and look forward to your next visit. I will share your comments with our team.

Tulsa, Oklahoma
Reviewed 15 September 2016

Extended stay hotel is currently being renovated. My room had already been completed but I was surprised that several areas that needed attention were overlooked. The love seat that extends to a bed was broken down and needs to be replaced. Appliances were not new and the room overall had some wear and workmanship issues.

Thank oklahomadave465
CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

Thank you for taking the time to share your stay. Appliances are indeed being replaced throughout the property as the renovation continues. We do prevent maintenance once a quarter in every room so I am somewhat disappointed that your room was showing poor workmanship. I hope that you will give us another opportunity when your travels bring you to Round...

Bathgate, United Kingdom
Reviewed 10 July 2016 via mobile

Checked in to candlewood suites in Round Rock for a one night stay. Our room was on the second floor. Large room double bed nice decor and kitchen area. Lovely clean bathroom. We got changed and headed out for the night. Returned from Rodeo to find a very large cockroach crawling up the wall. Both myself and my partner freaked...

Thank LosAngel13
CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

LosAngel13, Thank you for sharing your comments. I am very disappointed to hear about your recent stay with us. Please know that I will follow up with my team regarding this matter. We clearly missed several customer service opportunities. We have contacted our pest control vendor and the area has been treated.

Reviewed 29 June 2016 via mobile

I arrived here and the rooms were filthy. All the bedding and pillows smelled like dirty hair. So I had to go out and but bleach to clean the room from top to bottom. There were dead crickets everywhere. Behind the beds and couch. I cleaned the room for another guest. Because I couldn't stand the smell of that room...

Thank Leshay12
IHGService, Guest Relations Manager at Candlewood Suites Austin-Round Rock, responded to this review

Dear Leshay12, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for inconvenience caused by our air-conditioning system and for failing to meet your expectations...

Tucson, Arizona USA
Reviewed 25 June 2016

We stayed at Candlewood Suites for 2 months after moving from Arizona. The house we purchased was being renovated and we opted to be at Candlewood during this process. Crystal and her staff could not have been more accommodating. We found the room to be quiet, the amenities more than satisfactory and the entire staff to be extremely friendly and...

Thank KayTucson_ArizonaUSA
Crystal C, Manager at Candlewood Suites Austin-Round Rock, responded to this review

Thank you so much for taking the time to share your experience with others! I am pleased to hear we were accommodating- and hope you will be back in the future for some more Wednesday night dinners!!!

Houston, Texas
Reviewed 3 June 2016

This was my first time at a Candlewood Suites property, staying for three nights. The furnishings and in-room amenities were nicer than I expected, being a step below the more expensive Staybridge brand. The hotel had its problems, though. My nonsmoking room smelled like stale cigarette smoke to me (or possibly badly burned microwave popcorn?). The internet service was agonizingly...

Thank hannesmom
CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

Thank you for staying with us at the Candlewood Suites and for taking the time to post a review of your honest. I'm glad that there were some aspects of your stay that you really enjoyed and would like to apologize for any inconvenience the internet issues on your 1st day may have caused you. Please know that your comments...

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell Computers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper. ... more   less 

Additional Information about Candlewood Suites Austin-Round Rock

Address: 521 South IH35, Round Rock, TX 78664
Region: United States > Texas > Round Rock
Price Range: RM379 - RM585 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Austin-Round Rock 2.5*
Number of rooms: 98
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Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Round Rock
Round Rock Candlewood Suites
Hotel Style:
#3 Romantic Hotel in Round Rock
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Austin-Round Rock staff and other travellers.
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11 months ago

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Questions? Get answers from Candlewood Suites Austin-Round Rock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the third floor next to the engineering room. Our room was near the front away from the noise of the many trains.”
KayTucson_ArizonaUSA, 24 Jun 2016 | Read review
“Back side of property might have less noise from interstate, but not sure”
hannesmom, 3 Jun 2016 | Read review
“Rooms on the east side are better.”
AllanW648, 17 May 2016 | Read review
“Make sure you can see your car, it's a rough area.”
thomaskY500ST, 21 Jan 2016 | Read review
“Room on backside to minimize noise from Interstate.”
Ancheviaggio, 1 Dec 2015 | Read review
5 of 5