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The hotel was nice, if a bit dated, the room was spacious and the face to face interactions with the hotel staff met my expectations, from staying at Marriott locations across the country.
However, it never fails that the ineffectiveness of Housekeeping mars a perfectly...More
Management response:Responded 14 July 2016
Thank you for taking the time to share your feedback. I would like to apologize for the issues you experienced during your stay. We strive to provide a memorable stay for all of our guests and I'm disappointed we failed to exceed your...More
Wonderful hotel, excellent breakfast and wait staff, good but small work out room, great meeting facilities. Good bar, great location for Round Rock, northern Austin. Pool is adequate. Front desk is often very helpful. Plenty of on site parking.
Response from Mindi M, Manager at Austin Marriott NorthResponded 30 June 2016
Thank you for your kind comments about your recent stay. I'm glad you had such a great experience and I hope you will stay with us again when you return to the Austin area.
Assistant General Manager
If I could rate this hotel less, I would. I came here not to long ago for a state trip, and man. Let's just say I was counting down the hours until I left. The room was decent yes, but we weren't able to get...More
Thank Katie S
Response from Mindi M, Manager at Austin Marriott NorthResponded 29 June 2016
Dear Katie S,
Thank you for taking the time to share feedback from your recent stay. I would like to apologize for the issues you experienced during your visit. I have shared your comments with our housekeeping and culinary teams so we can improve our...More
The property is a standard full service Marriott but just slightly off. Room was clean but my bed had more of a flimsy mattress topper instead of the fabulously-firm Marriott bed. The bathroom had been remodeled to showers-only, at least on concierge-floor rooms. Rooms are...More
Thank Jennifer C
Response from Mindi M, Manager at Austin Marriott NorthResponded 18 June 2016
Dear Jennifer C,
Thank you for taking the time to share your feedback. I would like to apologize for the issues you experienced during your stay. We strive to provide a memorable stay for all of our guests and I'm disappointed we failed to exceed...More
The hotel was located in a serene, nicely landscape section of town. From the outside, it seemed like it would be a peaceful stay. The lobby was modern and nice. The front desk attendants were cordial, helpful, and patient.
Then came the goody red carpet...More
Thank Gerry H
Management response:Responded 17 June 2016
Dear Gerry H,
Thank you for the feedback regarding your visit to our hotel. I have shared your feedback regarding the condition of the hotel with the appropriate team members. Each year we look for ways to improve our guests' experience, including recent guest bathroom...More