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Comfort Suites Lake Ray Hubbard

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Comfort Suites Lake Ray Hubbard
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68 Reviews from our TripAdvisor Community

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Showing 68: English reviews
Denton, Texas
Reviewed 20 July 2015

I believe it is only fair to say that i have never stayed at this hotel. I made a reservation sight unseen based on its location. They claim they were situated overlooking the lake. This could not have been further from the truth. The hotel is situated along Interstate 30 which is alongside the lake. The hotel itself is facing...

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Helpful?
Thank FDuphrane D
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. Thank you again for taking the time to share your experience...

Sparta
Reviewed 6 July 2015

We had a one night stay after a long trip and were on the way home. The room was clean, comfortable and spacious. Good breakfast with scrambled eggs, bacon, muffins--no jelly or jam. Easy access to the Interstate.

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Thank Dasibeth
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

I am very pleased to learn that you enjoyed the breakfast offered at our hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We look forward to welcoming you back during your next stay in the area.

Bandera, Texas
Reviewed 19 April 2015 via mobile

We have stayed several times here and it was ok. However this weekend was a different story. The Saturday morning breakfast was a disaster. At 8:30 they were out of everything. We were told it was a new person in the breakfast room so we accepted that explanation. Our room didn't lock .We discovered that as we were leaving. Unless...

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2Thank tribojet
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

We appreciate your loyalty and we are deeply saddened to hear that you are seeking out other hotels due to the lapse in service you experienced during your recent stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent...

Spring, Texas
Reviewed 13 April 2015 via mobile

We took a group of students and the hotel computer system crashed but Amber and Samantha did a great job getting everyone checked in! They handled our large group with ease and friendliness. Amber spent time reviewing and answering any question I had. Rooms were comfortable, clean, nicely decorated and you can't beat the view of the lake!! Would stay...

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1Thank Speer2014
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff, Amber and Samantha, were able to make sure that you were still able to enjoy your stay. We are excited to share this review with them who will be pleased to hear of the outcome of their efforts to make...

Celeste
Reviewed 25 March 2015

Recent stay at this hotel because of snow and ice resulted in a very good experience. We arrived and were very happy with the suite. It was a large clean room. Due to the weather, we ate at a Dickey's adjacent to the hotel. That is another review. The breakfast area was large and very nice. The selection was adequate....

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1Thank pjlanier1946
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient in a time of need. I am so happy to learn that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you so much...

Lethbridge
Reviewed 12 December 2014

Great location just outside of Dallas. Staff were very friendly and helpful. Spacious room, clean, bright, bedding was really comfortable. WiFi is available. Breakfast had a good assortment of pastries as well as some hot items. While there we had a storm come through Dallas and knocked down trees and cut off power. When we came back to the hotel,...

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Helpful?
1Thank popeye60
CSLakeRayHubbard, Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and helpful. It is so rewarding to hear that we were able to provide a clean, convenient, and comfortable experience. I am glad that you enjoyed the value and the amenities of our hotel! I am so...

Chandler, Arizona
Reviewed 13 September 2014

I was blown away by the beauty of Lake Ray Hubbard and this hotel! The hotel is located in a wonderfully convenient and safe area. The staff was very kind and accommodating. The room was great, the bed was soft and the tv was a large flat screen tv with crystal clear picture. The only issue I had with this...

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2Thank timandantoinette
CSLakeRayHubbard, Manager at Comfort Suites Lake Ray Hubbard, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am glad that you enjoyed the value and the convenient location of our hotel! We do apologize for the bugs...

Rowlett, Texas
Reviewed 9 July 2014

No traveler should experience black mold in the bathtub but we did. We booked the Suite with a kitchen so we could cook in and save money rather than going out to eat all the time. Unknown to us the refrigerator was not cooling and we lost our food because of it. Maintenance's solution was to unplug it for an...

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5Thank Fred M
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We hope to see you again someday and...

Minneapolis
Reviewed 16 June 2014

Room had dried blood on sheets; spiders and webs on walls; hair on linens as well; tub was dingy stained. Refused my request for a room change, instead offered new sheets that I was expected to change. Location only had a chicken chain and barbeque setup in gas station, so quality eating involved putting in a distance drive. One employee...

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Helpful?
Thank BlondeRoast
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

It is disheartening to learn that you were not impressed with our accommodations, amenities and services. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations...

Washington DC, District of Columbia
Reviewed 5 June 2014

I've stayed here on several occasions and each time the staff has been friendly and the location is very accessible from Rockwall or Garland/Mesquite area. As I've said, i've stayed here before and i'll certainly stay here again.

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Thank DoubleOIncognito
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

It is wonderful to hear from you! It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities over and over throughout the years. We thank you for your loyalty and look forward to serving you again in the future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Comfort Suites Lake Ray Hubbard

Address: 8701 E. Interstate - I-30, Rowlett, TX 75088
Region: United States > Texas > Rowlett
Price Range: RM372 - RM514 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Lake Ray Hubbard 2.5*
Number of rooms: 62
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Also Known As:
Comfort Suites Lake Ray Hubbard Hotel Rowlett
Comfort Suites Rowlett
Rowlett Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Lake Ray Hubbard staff and other travellers.
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Questions? Get answers from Comfort Suites Lake Ray Hubbard staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to stay away from the highway if possible.”
 of 5 bubbles 909julieg, 31 Dec 2016 | Read review
“If you are a light sleeper, you should request a quieter room as the property is right off of IH 30.”
 of 5 bubbles kathyg780, 26 Oct 2016 | Read review
“Nice Tex Mex place around the corner Alejandro's”
 of 5 bubbles 655peterp, 3 Mar 2016 | Read review
“Our room faced the Interstate, but was very quiet.”
 of 5 bubbles JRCZAR, 16 Feb 2016 | Read review
“Ask for a room overlooking the lake”
 of 5 bubbles 681NancyB, 7 Oct 2015 | Read review
5 of 5