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Pearl South Padre

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1,502 Reviews from our TripAdvisor Community

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Showing 1,481: English reviews
Saint Croix Falls, Wisconsin
Reviewed 9 February 2017

Our travel agent suggested The Pearl, and we were very happy with it. Our room was on the 12 th floor, and we had 2 rooms that were connected, with a kitchenette. We had 4 kids with us, so we needed to be able to prepare food at all hours ;). The staff was wonderful, and so so helpful. The...

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Helpful?
Thank JohnsonfromWisconsin
Rene V, Director of Sales at Pearl South Padre, responded to this review

Thank you for the tremendous review about the Pearl South Padre Hotel. The condos on the 11th and 12th floor are some of the best units available in the Hotel. Two bedrooms, two bathrooms, Full sized kitchen, living room, dining room, and a huge balcony with a fantastic view of the Ocean you can't go wrong. Also, so far for...

Reviewed 5 February 2017 via mobile

Mercedes is the best of the best...she goes the extra mile.....she loves her job and it shows ...ask for her in the restaurant ...she seems to really care about the customers and wants them to have an enjoyable experience.

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Helpful?
Thank David C
Rene V, Director of Sales at Pearl South Padre, responded to this review

Your comments are greatly appreciated and we concur that Mercedes is the best. She has been with us for several years and every month we get positive comments about her. She really does enjoy people and becomes instant friends with her customers. We have some great staff here at the Pearl and top notch customer service is where they excel....

Reviewed 5 February 2017 via mobile

Pearl South Padre surpassed our expectations! Every single person we encountered, from staff (front desk, bell hops, bartender, janitor) to guests, shared a smile and proved eager to help in any way. Armando from the front desk made our trip with a free upgrade! The location right on the beach with two boardwalks and the breath taking views of the...

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Helpful?
Thank Ali H
Rene V, Director of Sales at Pearl South Padre, responded to this review

We are super excited to hear that you had such a great time here at the Pearl South Padre Hotel. Our goal is to make sure that every guest gets our best every time. Armando (Mando) at the Front Desk embodies that mentality and is a great asset to the Hotel. We will be sure to share your comments with...

Texas
Reviewed 5 February 2017 via mobile

The room I stayed in on the 8th floor facing pool and beach was absolutely disgusting and needed to be updated badly! Although the staff that we dealt with all were nice and professional, the rooms overshadowed all of that! It was such a quick fast paced trip that I didn't even bother to ask for another room thinking the...

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Helpful?
Thank cjp03
Rene V, Director of Sales at Pearl South Padre, responded to this review

Thank you for taking the time to let us know about your stay with us. I totally understand how not having a clean room can give you a bad first impression of the hotel. I do daily walks of the guestroom with the Executive Housekeeping Manager and will be sure to share your feedback with her. She along with myself...

Champlin, Minnesota
Reviewed 1 February 2017

We booked at the last minute through our wonderful Sun Country based out of Minneapolis & The Pearl was able to accommodate the "package deal" that they normally offer. We had a little "hiccup" w/our reservation, but between Sun Country/The Pearl everything was straightened out when we checked in. The front desk (Jacob) was great!! The hotel wasn't full &...

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2Thank peter6857
Rene V, Director of Sales at Pearl South Padre, responded to this review

Thank you for choosing the Pearl and the great review. It sounds like you were able to take advantage of almost all the Island has to offer during your visit. We appreciate the feedback and look forward to having you stay with us again very soon.

Iowa
Reviewed 31 January 2017

My daughter and I stayed here for 3 nights and it was too long. Let me start out by saying when we walked in it looks so nice. We stood waiting for 20 minutes to check in (2 people in front of us). My daughter sat on a chair and told me something was stinky. Her hands smelled like something...

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Helpful?
2Thank farmmommie
Rene V, Director of Sales at Pearl South Padre, responded to this review

My apologies for all that you encountered here at the Pearl during your visit. Our goal is to exceed expectations and to create positive lasting memories for all of our guests and we apologize for not doing that during your stay with us. I will speak to our Housekeeping and Front Desk leadership teams about this, since this is not...

Mundelein
Reviewed 27 January 2017

The pool was not maintained well. The bottom got really dirty, you could see foot prints. The food was really nice. They front desk was pretty awesome with helping us change rooms and giving us free breakfast every morning. Loved the SPA.

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Thank Tessitc
Rene V, Director of Sales at Pearl South Padre, responded to this review

Thank you for the feedback and review! We do clean and vacuum the pool everyday. However when the winter comes and the wind starts blowing from the North overnight we get a tremendous amount of sand in the pool. Our staff diligently cleans the pool every morning, but sometimes with the amount that enters the pool, it takes them into...

Davenport, Iowa
Reviewed 20 January 2017

We are staying at the Pearl right now. We have always loved this hotel. This is our 3rd time here! However, this time, the pool is freezing cold, the heater has not been fixed, and we have been here over a week. The temps at South Padre are cool right now, and with the strong winds, there is no swimming...

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1Thank worldwidetraveler48
Rene V, Director of Sales at Pearl South Padre, responded to this review

My apologies for it being repaired in a timely manner. It took slightly longer than expected to get the part in to complete the repair but it is fixed and back heating the pool. The Hot Tub heater was working the entire time, I know that may be slightly warmer than you wanted but we do have options. Please let...

Weslaco, United States
Reviewed 17 January 2017

Good for the price during winter. It is almost always warm in South Padre anyway. Location is really good. Room view to the beach is also good. Sunday brunch is great with unlimited mimosas. It is recommended. Yu can enjoy good family time. Outdoors activities are available and fishing of course. I can become expensive during the summer.

Review collected in partnership with Omni Hotels & Resorts
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Thank Clark B
Rene V, Director of Sales at Pearl South Padre, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. RV

Denver, Colorado
Reviewed 9 January 2017

The hotel store was out of laundry detergent. I asked the front desk if I could use some from housekeeping. Front desk told me to get in my car and drive to the store and buy some. Work out gym area was filthy. Left an item behind and called to retrieve, no response.

Review collected in partnership with Omni Hotels & Resorts
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Thank barksw
Rene V, Director of Sales at Pearl South Padre, responded to this review

I apologize for the issues you had during your stay. The gift shop is an outside vendor and usually stocks the laundry detergent, I will find out why they ran out and make sure this doesn't happen again. Our Hotel laundry doesn't use a home laundry detergent, like Tide or Cheer, but a commercial product that has to mixed based...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on the island's southern tip, the Pearl South Padre is a premier oceanfront resort for families and couples who want to experience tranquil views and soft sand beaches in South Texas. Warm rays of sunshine and tropical breezes await your arrival. From the moment you drive down the palm tree lined brick road and discover our lush landscaping and pristine beaches, you'll know why the Pearl South Padre is South Texas' "Best on the Beach" resort destination. ... more   less 

Additional Information about Pearl South Padre

Address: 310 Padre Boulevard, South Padre Island, TX 78597-6501 (Formerly Sheraton South Padre Island Beach Hotel)
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Price Range: RM656 - RM1,941 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pearl South Padre 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and Orbitz so you can book your Pearl South Padre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pearl South Padre Hotel South Padre Island
South Padre Island Sheraton
Sheraton South Padre Island
Hotel Style:
#8 On the Beach Hotel in South Padre Island
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Questions & Answers

Here's what travellers have asked, with answers from Pearl South Padre staff and other travellers.
26 questions
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Questions? Get answers from Pearl South Padre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the north side are over the air conditioning compressors and noisy.”
 of 5 bubbles johnfW1118YQ, 5 Mar 2017 | Read review
“12th floor balcony (not overlooking the pool) was roomy and had no direct sunshine (not hot) No AC noise”
 of 5 bubbles Lynn1952, 4 Mar 2017 | Read review
“We stay facing the north side of the beach view.”
 of 5 bubbles drgalvan55, 13 Feb 2017 | Read review
“We got a pretty good price on our rooms,but it was off season.”
 of 5 bubbles JohnsonfromWisconsin, 8 Feb 2017 | Read review
“Great view of pool & ocean! Love hearing the waves when sitting on the balcony.”
 of 5 bubbles peter6857, 31 Jan 2017 | Read review
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