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Residence Inn Houston Sugar Land

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Residence Inn Houston Sugar Land
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89 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Houston Sugar Land
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Showing 85: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2013 via mobile

Had a terrible experience with courtyard next door and their horrible management but have been here in the past and I will never forget the kind and friendly ways of Linda! Top notch service, genuine smile and warm greetings.

Helpful?
1 Thank Kgbl
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for taking the time to let us know how much you appreciated our Linda! Sorry about your experience next door, but we're glad you found a home at the Residence Inn. We appreciate your comments and hope to see you again real soon! More 

Lawrence, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 April 2013

My son and his bride picked this hotel for friends, family and the wedding party. There were several written directions to the dinners and rehearsal -- and the staff distributed these to our guests as they arrived. Their breakfast was always prepared well and ready to go. I'm not sure how the other reviewer missed all the vegetarian options for... More 

Helpful?
1 Thank TinyDancer785
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for such a great review, we are so happy that on such a special occasion we were able to contribute to the joy! Our Staff is genuinely dedicated to making everyone's stay a great one, we're glad that you enjoyed our awesome breakfast and that our staff made you feel special. Please come back soon! More 

Chennai
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 March 2013

I had a long stay for about 45 days so I chose this one with a kitchen. The staff were helpful with my requests. There is no restaurant (as every suite had a kitchen) which can be uncomfortable at times. Very limited vegetarian options in the breakfast menu (except for breads). Lot of restaurants nearby but none of them offer... More 

Helpful?
Thank sunalive
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

We are near many restaurants, Walmart, Frys, a great mall and town square and the fact that we’re located right on the freeway makes it very convenient to get anywhere. We are very happy that your overall experience was a good one, thank you for your recommendation, we hope to see you again soon! More 

San Jose, California
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 March 2013

Full time business traveler: This hotel is situated on a frontage road adjacent to a busy freeway (freeway noise was not an issue for me at all - I doubt it would be for anyone). Parking is a little tight, however, I do not think you will be left without a space (this is a populated area and that is... More 

Helpful?
Thank All-Fifty-2013
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for taking the time to share your experience with us. We are delighted that you enjoyed yourself and that you found the hotel to be of great value. Our staff is something that we are very proud of, we're very happy that they went the extra mile and was able to find your wife's earring, I'm... More 

Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 February 2013

Upon checking into this hotel, Lee was very accommodating, courteous and professional. As my check in process was almost complete, a man (claiming to be a guest of the hotel) walked up behind me and demanded Lee stop what he was doing and call someone on the phone. Politely, Lee indicated he needed just a minute to finish checking me... More 

Helpful?
Thank PaisleyandLola
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for letting us know about your experience with us. I apologize on behalf of our unruly guest but I’m glad that Lee was able to handle it in a calm and professional manner. We do have an amazing staff if I do say so myself, thank you so much for mentioning Lee and Joe, they’re definitely... More 

Salisbury, Maryland
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 November 2012

I travel for work 100% so I stay in a lot of hotel rooms. The hotel was clean and they upgraded me (which isn't necessary, but it was nice). They serve breakfast and a light dinner at night. But what would bring me back to this hotel are the PEOPLE. They were so conscientious about making sure I was comfortable... More 

Helpful?
Thank Debra919
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for sharing your experience. We take pride in our hotel and our staff is truly unique and all “A” players! We’re glad that you enjoyed your stay and look forward to having you come back soon! Take care until we meet again! More 

Shreveport, Louisiana
Level Contributor
119 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 28 October 2012

I can't say this was the best hotel I've stayed in before, but it was okay for the price. It was nice to have the kitchen and separate bedroom, but the furnishes (cabinets, vanities, bathtub) were all dated and could use a facelift. The front desk clerks were so friendly and eager to please.

Helpful?
Thank lachoirboy
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for taking the time to let us know about your stay! We are glad that you found our staff as friendly as they truly are! The hotel was newly renovated in February of this year but we did keep some of the furniture that we felt was in good enough shape to keep. Thank you for... More 

Houston, Texas
1 review
Reviewed 27 September 2012

My Family's stay at The Residence Inn was AWESOME, Erin T. the front desk manager made sure that my family was very comfortable, she was the one I made my reservation with and explained everything to me from the credit card charge to the amenities the Residence Inn would offer my family. My stay was not a business stay, it... More 

Helpful?
Thank Kendra G
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for sharing your great experience with us here at the Residence Inn, we are so happy that you enjoyed your stay! We truly are an amazing team because we truly feel that we are all family, and it shows when we get comments like yours. Making you feel like you were in your home away from... More 

London, United Kingdom
1 review
Reviewed 26 September 2012

My company selected this Residence Inn hotel for me as it was close to a new work venue. Coming from Europe, I usually prefer to select my own accommodation as I had some misgivings that being away from the city centre would be reflected in the service and quality of the hotel. Happily this was one of the best surprises... More 

Helpful?
Thank johntijames
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Wow, you touched our hearts with your kind words about your stay. We are so very happy that you enjoyed yourself and will be coming back soon to see us! Our staff is truly genuine and care about every single one of our guests as well as our hotel. The cleanliness, quality of service and friendliness is all an extension... More 

Houston, Texas
1 review
Reviewed 20 September 2012

I can't fault the Residence inn, I've been staying here now for 9 months and have truly appreciated the quality of service that everyone here constantly delivers. The team is professional, courteous and always willing to help to make you feel at home and welcome. The rooms are spacious, comfortable and well equipped with every thing you need, add to... More 

Helpful?
Thank highlinepjc
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for sharing your thoughts with us, that means a lot. We are extremely happy that you enjoyed your stay with us, we miss you already! We do set out to make everyone feel like family and as comfortable as possible while they’re far from home. I am glad we were able to make you fell as... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Residence Inn Houston Sugar Land was recently renovated to combine convenient amenities and a premier location to make it one of the top Sugar Land hotels. This pet-friendly hotel is situated off Highway 59 South, and offers easy access to Houston’s top destinations including The Galleria, Constellation Field, Sugar Land Town Square, and First Colony Mall. Business travelers also appreciate the close proximity to the offices of Yokogawa, Chevron, and Stafford Centre. Guests love to start their day off right with the complimentary breakfast buffet, and unwind at the social hour in the evenings. The renovated guest rooms are 50% larger than standard hotel rooms and offer flat-screen HD TVs, free WiFi and fully-equipped kitchens with stainless steel appliances. After a day at work or play, enjoy a game of basketball on the outdoor sport court, or take a dip in the outdoor pool. Choose the Residence Inn Houston Sugar Land and enjoy the spacious guest rooms and excellent service that make this one of the top hotels in Sugar Land. ... more   less 

Additional Information about Residence Inn Houston Sugar Land

Address: 12703 Southwest Freeway, US 59, Stafford, TX 77477
Region: United States > Texas > Stafford
Price Range: RM391 - RM751 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Sugar Land 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Stafford Residence Inn
Hotel Style:
#6 Business Hotel in Stafford
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Questions & Answers

Questions? Get answers from Residence Inn Houston Sugar Land staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor rooms are big two bedroom and handicapped, pet friendly.”
 of 5 bubbles tonih455, 5 Oct 2016 | Read review
“Upper floor on east side - close to side exit, where parking can be nearby.”
 of 5 bubbles Frequent_Traveler063, 10 Sep 2015 | Read review
“3rd floor was very quiet. I was on the back side, facing the street and never heard any traffic.”
 of 5 bubbles cggraul, 19 Mar 2015 | Read review
“We were in 203 and it was quiet and comfortable.”
 of 5 bubbles Duke001, 29 Jan 2014 | Read review
“Do not go to this hotel! It's worse than the $39 a night motel room.”
 of 5 bubbles jinglesj, 3 Oct 2013 | Read review
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