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Hyatt Place Houston/Sugar Land

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GreenLeadersBronze level
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Hyatt Place Houston\/Sugar Land
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447 Reviews from our TripAdvisor Community

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Showing 437: English reviews
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Tustin, California
Reviewed 3 days ago NEW

i will have a real hard time trusting reservation agents from now on. I did everything right, asked questions, listened carefully to answers, got the name of the agent and still got charged for an extra day when I was told it was ok to check in early and I wasn't going to be charged for it! I asked a...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank sonam116
Marilyn T, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We do apologize for the inconvenience you encountered with your reservation; feedback such as yours help us in improving our service. It is our hope that you give us another opportunity to serve you, so If I can provide any assistance during your next visit, please contact me, or the hotel directly, so we can take care of you. Best...

Houston, Texas
Reviewed 3 days ago NEW

This was a last-minute , emergency trip to avoid incoming rainstorm that would have complicated early-morning checkin for surgery at a local hospital the next morning . Staff arranged free shuttle to a restaurant that night and free shuttle to the hospital the next morning . Beautiful facility , heavenly beds.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank lornag123
Marilyn T, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for such a great review; Your feedback is greatly appreciated. Hopefully we get to have you back again soon. Regards, Marilyn Torres Assistant General Manager

West Palm Beach, Florida
Reviewed 3 days ago NEW

Hotel was very accommodating we arrived early exhausted from traveling all night and reception made every effort to get us checked in early. Surrounding area wonderful lots to do and great food. Highly recommend Hyatt Place Houston, Sugar Land.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Dorothy R
Marilyn T, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We are delighted to hear that you enjoyed your stay with us at the Hyatt Place Sugarland. Thank you so much for the feedback and the recommendation. We hope to see you in the near future. Regards, Marilyn Torres Assistant General Manager

Miami, Florida
Reviewed 1 week ago

The hotel room was clean, the bed comfortable and the room 427 totally functional ... breakfast was excellent and the dining room very clean ... the staff and workers were very accommodating. The access to the highway 59 to downtown Houston was very easy to access

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Chris M
Marilyn T, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for choosing the Hyatt Place Sugar Land as your hotel of choice; we appreciate your business and the feedback. It is rewarding to hear that you had an enjoyable stay with us. We hope to see you again soon and if there is anything you need from us during your next visit, please do not hesitate...

Rural St Clair County, United States
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Nancy F
Marilyn T, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Baton Rouge, Louisiana
Reviewed 2 weeks ago

I have stayed at this hotel many times due to the close proximity to the firms I was visiting in Sugar Land. The staff has always been friendly and even remembered me after several trips. The hotel is always clean and the rooms are comfortable. The fitness center is spacious enough and has enough equipment to get a good workout...

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Helpful?
Thank rajohnson005
Marilyn T, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We are truly happy to hear that you are a frequent guest at the Hyatt Place Sugar Land; We appreciate your business and loyalty. Your feedback is important for us and we appreciate the time you took to share this review with other travelers around the world. Hopefully I have the opportunity to see you in your next visit. Regards,...

Reviewed 3 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 242rajesha
Marilyn T, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Aberdeen, United Kingdom
Reviewed 3 weeks ago

Stayed here for a week on business and have to say staff are excellent. Checking in our corporate travel agent hadn't put the booking through (german booking.com) but got resolved and that negative is a massive one against booking.com not the hotel. Hotel is clean and modern, decent beds and showers but all a bit soul less which is what...

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Helpful?
Thank maraalfa
Marilyn T, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for taking the time to share your comments with us about your recent stay at the Hyatt Place Sugar Land. Please feel free to contact us directly next time you are visiting, so we can help you out with your booking. Hope to see you again in the near future. Regards, Marilyn Torres Assistant General Manager

Conroe, Texas
Reviewed 3 weeks ago

The hotel is very clean and fresh. Location was a bit inconvenient to get to. Bathroom, closet and dressing area is very cramped Bed was very comfy, but the noise level was terrible due to construction of buildings next door.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Bonniebel
Marilyn T, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We are sorry to hear that you only had and ok stay with us; we apologize for the inconvenience of the construction next door. We hope that you come back again, and if you ever encounter any issue, please feel free to report it to the front desk, we are available 24/7 and ready to help you to make your...

New Caney, United States
Reviewed 3 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 59eunicer
Marilyn T, Manager at Hyatt Place Houston/Sugar Land, responded to this review

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available

Additional Information about Hyatt Place Houston/Sugar Land

Address: 16730 Creek Bend Dr, Sugar Land, TX 77478
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: RM486 - RM847 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Houston/Sugar Land 3*
Number of rooms: 214
Reservation Options:
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Also Known As:
Hyatt Place Houston/Sugar Land Hotel Sugar Land
Hotel Style:
#1 Green Hotel in Sugar Land
#2 Family Hotel in Sugar Land
#3 Business Hotel in Sugar Land
#5 Romantic Hotel in Sugar Land
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Houston/Sugar Land staff and other travellers.
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Questions? Get answers from Hyatt Place Houston/Sugar Land staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, ask for a view of the lake”
 of 5 bubbles Ryansma33, 29 Sep 2016 | Read review
“Room with a lake view is nice”
 of 5 bubbles Work2Travel2014, 10 Jul 2016 | Read review
“Get the lakeview. It's worth it and only 10 more as I see on the reservations.”
 of 5 bubbles Natster396, 5 Jul 2016 | Read review
“Facing the river.”
 of 5 bubbles AshaU_13, 26 Apr 2016 | Read review
“Rooms with X01 are a bit larger.”
 of 5 bubbles Stan5107, 20 Nov 2015 | Read review
5 of 5