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Extended Stay America - Houston - Sugar Land

Booking.comUS$66*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Houston - Sugar Land
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100 Reviews from our TripAdvisor Community

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Showing 100: English reviews
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Reviewed 1 week ago

During the 9 days that I stayed there my room was not cleaned once. I had killed 5-6 cock roaches in the room, and complained to the front desk many time. The hotel rooms look very dated overall on the inside. Very small breakfast selection, coffee, oatmeal, cereal bars and muffins. There is a small pool outside that which looks...

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Helpful?
Thank Kris B
00esa, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Kris, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. I have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. We hope you will...

HOTEL’S FAVOURITE REVIEW
Reviewed 24 October 2016

My room was clean and the service was excellent. The staff was very friendly and understanding. The whole staff met my needs in a timely manner.I stayed there for three weeks and the whole time was a good experience. I felt comfortable. I strongly recommend this hotel to family and friends.

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Helpful?
Thank Lasheena R
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

The team and I appreciate your remarks. I am glad you were pleased with the cleanliness of your room and the customer service provided by our staff. It also good to know you received consistent service and accommodation for the three weeks you stayed with us. Thank you again for sharing your experience with us. We would love to see...

Pearland, Texas
Reviewed 3 weeks ago

Checked in. Went up to the 3rd floor towards my room & the hallways smelt like smoke even though all the rooms said non smoking. Got to the room & it was the biggest disappointment lights were on in the bathroom, no toilet paper on the roll, TV was on, used toilet paper roll on the dresser, cabinets & refrigerator...

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Helpful?
Thank emichara93
00esa, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to review your stay. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of our suites and the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize...

Corsicana, Texas
Reviewed 23 February 2017 via mobile

Spent Friday and Saturday night here. I spoke with the general manager to help me set up my accommodations and she was very informative and helpful. The young man working the front desk when we arrived made the check in process very quick and easy. Great experience all the way around. Would definitely stay again.

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Helpful?
Thank jayde1212
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your amazing review of our property. We are delighted to know you were pleased with your stay. Even better was reading your comments of satisfaction regarding the great customer service you received. Once more, thank you for posting your review. We look forward to having you visit with us again in the future

Houston, Texas
Reviewed 7 January 2017

Great location!!! Entertainment,shopping and great food in less than a mile from location very affordable price with free Wi-Fi free and free breakfast. Rooms have kitchenettes perfect for Extended Stays roads are upgraded with vinyl floors and contemporary furniture.. friendly staff makes an even better stay

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Helpful?
Thank SUPslr
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I appreciate you taking the time to write such a great review. I'm so pleased to hear that everything was to your standards. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.

Reviewed 26 December 2016 via mobile

Renting two rooms and by now I would have expected the weekly rate to have gone WAY down. Also, I still have not been notified about the return of my 1st months' taxes. Whether they've been credited to my account with the hotel or if a check has been mailed out to me (that's another thing I find inconvenient when...

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Helpful?
Thank Sarah W
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were not given specifics of our protocol upon check in. As this hotel’s manager, I can assure you that I have counseled all the staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you...

Reviewed 19 December 2016

Pictures can be deceiving. Even though the price is right. The location is great, yet it seems to be on the "wrong side of the tracks". Breakfast is granola bars, small muffins and instant oatmeal, so don't expect fresh fruit! You pick up your own fresh towels at the Front Desk and make your own bed each day-UNLESS you're staying...

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Helpful?
1Thank Theresa A
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. The pest issue you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am having the room treated. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at...

Reviewed 18 October 2016

Look at all the hair! The stains! The dilapidated state! The front desk just says sorry can't help you call customer service in the morning. This company sold me a room at a different property that wasn't available so I was bumped here. I can't even get them to change the sheets or fix the toilet that won't stop running...

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Helpful?
1Thank Adam R
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to read about the lack of quality and customer service you received during your stay. In response to your feedback, I will be addressing our staff to make sure cleanliness and customer services is being handled correctly. Please once again accept...

Reviewed 16 October 2016 via mobile

The property is really pretty nice and fantastic location. Rooms clean, no smells. New carpet and nice flooring. Potential for a perfect stay and then you deal with the front desk Its astounding the owners turn it over to such apathetic and unknowledgeable help on the desk and apparently don't stock necessary items for the kitchenette (we didn't care but...

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Helpful?
2Thank Mitzi H
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Your review recently caught my attention. We appreciate the kind comments about about the property; however, we apologize that our staff was a problem for you. To make sure this doesn't happen again, I am focusing on retraining the staff properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. To discuss...

Reviewed 9 September 2016 via mobile

We Enjoyed our stay at this hotel. Loved the kitchens and the fact we can make our own food and don't have to eat out every night! Staff always said our name when we got back and made my son feel appreciated! Thank you

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Helpful?
Thank Jason S
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Your feedback is very important. It's great to hear that my staff made you and your family feel like you were at your home.. We also appreciate you comments about the fully equipped kitchen in your room. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Laundry Service

Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: RM261 - RM347 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Sugar Land staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is quiet.”
lasheenar, 23 Oct 2016 | Read review
“Avoid this hotel AT ALL COSTS!”
  • Hair in bed linen
  • Dilapidated Kitchen
  • Bed linen stain
adamrV410OH, 17 Oct 2016 | Read review
“Ask to see the rooms first”
Sorina724, 28 Apr 2016 | Read review
“Get a room away from the freeway”
wgn, 26 Oct 2015 | Read review
“Hotel would not honor our reservation made with the hotel directly. Choose another hotel.”
Sloopy54, 20 Feb 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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