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04/02/2018 05/02/2018
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    Extended Stay America - Houston - Sugar Land

    13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
    +1 877-432-9997
    Hotel website
    Lowest prices for your stay
    04/02/2018 05/02/2018
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    Traveller (23)
    Room & Suite (25)
    Dining (4)
    • Excellent38%
    • Very good13%
    • Average9%
    • Poor16%
    • Terrible24%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Hotel
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Meeting Rooms
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    4 Feb5 Feb
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (123)
    There are newer reviews for Extended Stay America - Houston - Sugar Land
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    11 - 15 of 123 reviews

    Reviewed 2 August 2017

    The room had roaches. The take and go breakfast area had roaches. At 6:45am they were out of everything. No muffins, coffee, oatmeal etc. No one was there to help. Couldn't get utensils to cook. Everything had an excuse.More

    Review collected in partnership with Extended Stay
    Thank Nikki1726
    Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 4 August 2017

    Please accept our apologies for the unpleasant experience you had with our staff as well as the room. Normally our team does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will...More

    Reviewed 30 July 2017

    The counter said they only do housekeeping every Sunday. We live here for more than 3 days. They don't give us towel or anything to change even! The worst hotel you can ever live in! Horrible service!More

    Thank TRAVELLER000123
    Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 1 August 2017

    We were disheartened to see from your review that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. Please know our housekeeping is done on a weekly basis to respect the privacy of...More

    Reviewed 29 July 2017

    No breakfast (has just a few grab and go items), teribile wireless, beds ok, has pool but kind of dirty, location ok as it is close to sugar land business Park, laundry ok, room clean but old furniture, bathroom with small issues, some bugs, has...More

    Review collected in partnership with Extended Stay
    Thank moriokasan
    Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 30 July 2017

    Thank you for your evaluation. It is obvious from your comments that we didn't live up to your expectations. Please accept our apology for the inconvenience you experienced with our amenities and facilities. We will work diligently to make sure we are more consistent in...More

    Reviewed 25 July 2017

    The overall stay was nice, despite having to transfer into a different room due to issues with cleanliness. The staff is accommodating and friendly! If I were to compare this extended stay hotel to others, I would consider it above average! The executive suites are...More

    Review collected in partnership with Extended Stay
    Thank TravelGuest1234
    Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 27 July 2017

    Thanks for the nice review. We are happy you enjoyed the service you received from our staff and found us to be a great value as well. We appreciate your business and look forward to seeing you again. Sincerely, General Manager

    Reviewed 25 July 2017

    This hotel has a Trip Advisor sign by the front door and I found it online based upon the trip advisory rating. This hotel is nothing like what it says such as being recently renovated. All the furniture in the room has stains, large scuff...More

    Thank Ruth C
    Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 25 July 2017

    Ruth, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not...More

    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    • Price range
    • US$62 - US$84 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 145
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, getaroom.com, Travelocity, HotelQuickly, Cancelon and TripOnline SA so you can book your Extended Stay America - Houston - Sugar Land reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Sugar Land
    • Also Known As
    • Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land ,
    • Extended Stay Sugar Land ,
    • Sugar Land Extended Stay
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    Traveller (23)
    Room & Suite (25)
    Dining (4)
    Pool & Beach (2)
    Hotel & Grounds (27)
    Bathroom (2)
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    Questions & Answers
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    Room Tips
    "Try upstairs rooms."
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    "Stay at the hotel next door instead - Spring Hill Suites"
    Read review
    "close to stairs since elevators were iffy"
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    "Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is..."
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