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Extended Stay America - Houston - Sugar Land

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Extended Stay America - Houston - Sugar Land
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98 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Sugar Land
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Showing 98: English reviews
texas
Reviewed 30 June 2014

We stayed here for a week after we sold our house while new floors were being put down in our new house. We had our dog with us so were limited as to where we could stay without paying a huge pet deposit. That being said, we pretty much expected exactly what we got. I read all the reviews so...

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Helpful?
Thank TexasTony2004
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to review your stay. We are sorry to hear that our amenities did not meet your expectations. We are glad that you found the guest laundry convenient, but apologize for the dryer issue. We will work with our maintenance engineer to make sure that all of our dryers are functioning properly. We really appreciate...

Houston, Texas
Reviewed 18 June 2014

:::To Whom This May Concern::: I'm a guest at Extended Stay America, Sugarland TX. This is to let you know that this is a excellent location to stay its the perfect location to stay at a home away from home. The manager Nick front desk officer Monique in the morning is the best customer services officer I've ever encountered in...

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Thank Arshad M
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write such a wonderful review of our hotel. I am glad to hear that our great staff provided you with a home away from home experience. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America and we appreciate that you would recommend...

Sugar Land, Texas
Reviewed 16 June 2014

I had no choice but to stay here, as my company sent me here, but I'm here for 3 months. I have been here about 1 week now and i CANNOT wait to go home. The staff is nice, but the whole quality of this place blows. Also, I had to disinfect the place myself because it is dirty. The...

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3Thank ac c
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for any inconvenience you may have encountered during your stay. In response to your feedback, I met with our housekeeping staff to review our cleaning standards and procedures to ensure these issues do not continue. Please feel free to contact our front desk with any issues during the...

Newport News, Virginia
Reviewed 30 April 2014

The staff at this Extended stay is wonderful. The front desk personnel (Monique) was especially, friendly, professional, helpful and knowledgeable regarding everything you could need in their area. Thank You again Ms. Monique!!! The management was also friendly, professional, and helpful as well. The housekeeping staff did a fantastic job for me during my stay ay Extended Stay Sugar Land,...

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Helpful?
Thank keith p
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Keith - Thank you for posting a glowing review of your stay. I’m happy to hear that you enjoyed your time at our hotel and our friendly staff, especially Monique. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future!

Kisumu, Kenya
Reviewed 10 March 2014

First, I'd like to say that the afternoon and evening staff are friendly and helpful. I can't fault the front desk employees for lack of support from management. How bad is this hotel? Let me count the ways. The first time that I stayed here, my room wreaked of stale cigarette smoke. All the bed linens were completely saturated with...

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2Thank aventouring
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am glad that you found our staff to be friendly and helpful. I sincerely apologize that the cleanliness of our hotel did not meet your expectations. As well, I am sorry that your room smelled so strongly of cigarette smoke. I will be meeting with our housekeeping staff to review...

Houston, Texas
Reviewed 15 February 2014

I really wanted to give this hotel a chance. I have stayed here for a month and twice I have had security concerns within the hotel. On the first occasion, I accidentally discovered that my door was opening without any key activation. That was resolved later after my complain. The excuse was the door battery was weak. The second occasion...

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1Thank Ngozi A
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review about your stay. I am very sorry for the issues you experienced at our hotel. As this hotel's manager, I can assure you that we take guest safety very seriously and are currently addressing the issues you outlined. It is our hope to rectify the situation and ensure that future...

Loveland, Colorado
Reviewed 10 February 2014 via mobile

This hotel is kinda like most Extended Stay hotels. The room has a full size fridge, burners, a microwave, a coffee pot and all the utensils to make a meal. My room was missing a toaster. The cleanliness was ok. Our carpet was badly stained with something blue. My reason for staying here vs a closer Extended Stay to where...

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1Thank James7979
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

James - Thank you for taking the time to write a review about your stay. I sincerely apologize that you had issues with the exercise equipment. In response, I have contacted our vendor to come and provide service so this is not an issue in the future. Also, I apologize for the level of cleanliness in your room. This is...

Houston, Texas
Reviewed 24 January 2014

The staff was great! The hotel is clean and spacious. House keeping comes every day regardless if you are staying or not. I felt very safe and comfortable here. I had company from some work friends and they were attended to with the same customer care.

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Thank jamie w
Reviewed 23 January 2014

I moved across country and stayed at the Comfort Inn and Suites (Texas must be known for big bugs - had the same issue in South Carolina). While exploring the area and wanted to change hotels, I found this great hotel (Extended Stay America - Sugar Land TX) to call home. The staff was EXCELLENT from the moment that I...

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Thank Tuhlia
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am very happy to read your feedback regarding our excellent staff and the cleanliness of your room. As well, it’s great to hear that you were able to take advantage of our convenient location. Thank you for providing us with your comments. We hope...

Lake Jackson, Texas
Reviewed 20 January 2014

First, ask specific driving instructions because the location is difficult to get to. I called the night before our reservation to confirm & make sure they had a King size bed available since my husband & I are not small people. I was told by the person on the phone, that they had a "special priceline only room" & the...

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2Thank GeralynkR
Manager_11525, Owner at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our staff and the cleanliness of your room did not meet your needs. I met with our housekeeping staff to address these issues and your comments will be very useful as we work toward better serving our guests. I am sorry that you were misinformed about the...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: RM295 - RM409 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Sugar Land staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is quiet.”
lasheenar, 23 Oct 2016 | Read review
“Avoid this hotel AT ALL COSTS!”
  • Hair in bed linen
  • Dilapidated Kitchen
  • Bed linen stain
adamrV410OH, 17 Oct 2016 | Read review
“Ask to see the rooms first”
Sorina724, 28 Apr 2016 | Read review
“Get a room away from the freeway”
wgn, 26 Oct 2015 | Read review
“Hotel would not honor our reservation made with the hotel directly. Choose another hotel.”
Sloopy54, 20 Feb 2015 | Read review
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