We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Terrell

131 reviews
Save
Traveller (19)
Room & Suite (23)
Dining (4)
Overview
  • Excellent50%
  • Very good28%
  • Average12%
  • Poor6%
  • Terrible4%
Travellers talk about
“front desk”(18 reviews)
“great hotel”(8 reviews)
“next morning”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites Terrell
Special Offer: Save on Hotel Packages!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (131)Write a Review
Filter reviews
131 results
Traveller rating
63
37
16
9
6
Traveller type
Time of year
LanguageEnglish
63
37
16
9
6
Show reviews that mention
All reviewsfront deskgreat hotelnext morningbreakfast ladypancake makerstayed nightsenjoyed our staya great stayfloortexasdrapescopytournamenthousekeeperbathtubwomeninterstate
FilterEnglish
Updating list...
1 - 5 of 131 reviews
Reviewed 2 weeks ago via mobile

I’m not usually a complainer... it just FYI if you are going for the pool...don’t! The inside pool is so foggy with chlorinated fog that you can hardly breathe and there were no lights on on at night. I spoke with the front desk and...More

Thank Tshell77
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites TerrellResponded yesterday

Hello Tshell77, Thank you for your recent stay with us and reviewing our property. I am very sorry for the shortfalls you have noticed with our swimming pool and the service and response you had from our staff fell below your expectations. We highly value...More

Hotel's Favourite
Reviewed 2 August 2017 via mobile

My husband and I are staying at the Holiday Inn Express for business. The first night we arrived I had to call the front desk at least three times. The women at the front desk(Pircilla) was so polite and helpful. The next morning we had...More

Thank Charlotte A
Reviewed 25 December 2017 via mobile

Facility, check in, room size, & micro-fridge are nice. What's lacking is attention to service, cleaning and extras like supplying coffee packs. Cleaning is minimal, we left the room around 10AM, and removed the do not disturb key. Upon our return the housekeeper had gone...More

Thank Nolan H
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites TerrellResponded 9 January 2018

Hi Nolan H, Thanks for choosing us for your lodging needs, we appreciate your feedback. I'm glad to know that you found our check-in process and room setup to your liking. On the downside, it's sad to learn that you were let down by the...More

Reviewed 30 November 2017

We stayed 6 nights on a recommendation from a family member. All of the front desk personnel were wonderful and tried to fix all the problems. A live cockroach jumped out my shoe one morning. They changed our room. Next room, the overhead lights wouldn't...More

Thank ExTex2015
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites TerrellResponded 15 December 2017

Hi ExTex2015, I appreciate you sharing your review and for being our guest. I assure you that we are committed to delivering quality in all aspects of the guest experience. However, I am sorry to hear that the cleanliness of the room and the maintenance...More

Reviewed 28 August 2017

The hotel was nice and quiet with the front desk friendly but great food but kitchen lady not too friendly and aloof. The price was a little steep for the area imo. Was offered discounts. The place was clean with no big issues. But from...More

Thank glolilly
View more reviews
PreviousNext
12345627
About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Hot Tub
Heated pool
Details
Price range
US$89 - US$190 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$190 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (19)
Room & Suite (23)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Jaimie An James P
12 February 2018|
AnswerShow all 2 answers
Response from ExTex2015 | Reviewed this property |
Sorry, I don't know.
0
Votes
Room Tips
"Get a room away from the elevator & laundry room. (They are next to each other.)"
Read review
"Ask about the mattress firmness."
Read review
"Try Hampton Inn or Best Western"
Read review
"As above, stay upstairs."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing