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BEST WESTERN Mainland Inn & Suites

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BEST WESTERN Mainland Inn & Suites
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158 Reviews from our TripAdvisor Community

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Showing 156: English reviews
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Rockport, Texas
Reviewed 2 weeks ago

We booked our trip 1 month in advanced through the front desk. We requested 2-2 queen size beds and I gave my credit card number to hold the rooms. When we arrived at 2pm we were told that our reservations had been cancelled and they could not accommodate us for the rooms requested. The reason stated was that our rooms...

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Helpful?
Thank Anglerrvretreat
Devyn S, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can understand how uncomfortable this must have made your stay with us. We sincerely apologize about the experience you had with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure...

Sanger, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 17 October 2016

We always stay at this hotel the night before we leave on a cruise. Always clean. Very friendly staff. Staff is very helpful when we ask questions about the area such as shopping and dinning. Would recommend this hotel.

Review collected in partnership with Best Western
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Helpful?
1Thank Charlott H
About Hotel's Favourite Review
Devyn S, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Dear Charlott, We all hope that you had the most amazing time on your cruise! It was a pleasure having you with us. We love that we were able to provide an enjoyable stay and start to your vacation. We hope to see you again soon next time you are in the Texas City- Galveston Area. Sincerely, Devyn Sims General...

Austin, Texas
Reviewed 2 weeks ago

We normally stay at the BW on the sea wall for gymnastics meets in Galveston. Thanks to the staff you have changed our normal competition hotel. The price was half of what we pay! The staff was awesome to my family.

Review collected in partnership with Best Western
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Helpful?
Thank garfielda2017
Devyn S, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Dear Garfielda, We are so happy to hear you had an amazing stay with us! We hope that the Meet was phenomenal. I know that you all must have had so much fun there. :) We are glad we were able to give you and your family a comfortable and welcoming place to stay while visiting the Galveston area. We...

Reviewed 2 weeks ago

As priviously stated, a fantastic place to star. 5 stars to you. On our next journey, we will be looking for a Best Western Hotel. The staff and hotel was exceptional with any questions we could present to them. Courtesy was always given and very much appreciated. Thanks everyone.

Review collected in partnership with Best Western
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Helpful?
Thank Phil P
Devyn S, Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Dear Phil P, We are so happy to hear you had a fantastic stay with us! We are glad we were able to give you and your family a comfortable and welcoming place to stay while visiting the Galveston area. We can't wait to see everyone the next time! Kind regards, Devyn Sims

A TripAdvisor Member
Goliad, Texas
1 review
Reviewed 3 weeks ago via mobile

I contemplated a 2 star review of this property but understand that the location probably warrants the $$. While this is a nonsmoking hotel, it was obvious that either it hasn't always been or they don't enforce the policy. Our room smelled like a beer joint the morning after. My husband is allergic to smoke and his head was completely...

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Helpful?
Thank A TripAdvisor Member
Devyn S, Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

Reviewed 4 weeks ago

We had reserved 2 double queen bed rooms and when we arrived we found our rooms had been cancelled. Someone who took our reservation typed in cash instead of our credit card info. The lady at the desk did her best to accommodate us by giving us a king bed in 1 room and a king suite for the other...

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Helpful?
Thank Lois S
Devyn S, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Irving, Texas
Reviewed 16 February 2017

This is the perfect spot for a pre-cruise overnight. Will definitely book again. Short trip to Galveston to the port and tourist activities. Hotel is convenient to restaurants and shopping. Friendly front desk and rooms clean. Average breakfast bar. typical stuff.

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Helpful?
Thank micko75039
Devyn S, Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Dear Micko, We are so happy to hear you had an amazing stay with us! We hope that the Meet was phenomenal. I know that you all must have had so much fun there. :) We are glad we were able to give you and your family a comfortable and welcoming place to stay while visiting the Galveston area. We...

Reviewed 15 January 2017 via mobile

This hotel is located about 20 minutes north of Galveston. It is quiet and easy to access from main road. It was about 60% of the cost of the hotels nearer the gulf and suited our needs nicely. I would recommend it.

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Helpful?
2Thank Barbara S
Devyn S, Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Dear Barbara S, We are so happy to hear you had an amazing stay with us! We are glad we were able to give you and your family a comfortable and welcoming place to stay while visiting the Galveston area. We can't wait to you guys the next time you're in town! Kind regards, Devyn Sims

Hitchcock, Texas
Reviewed 1 January 2017

My stay was great, staff was very nice and reapectful, my room was clean and comfortable. Is definitely recommend someone to stay here I'd they were in the area. Overall I have never had a bad experience with my stay.

Review collected in partnership with Best Western
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Helpful?
Thank Z7298VMjessicac
Devyn S, Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

We are so happy to hear you had an amazing stay with us! We are glad we were able to give you and your family a comfortable and welcoming place to stay while visiting the area. We can't wait to see everyone again soon! Kind regards, Devyn Sims

Reviewed 19 November 2016 via mobile

Horrible experience...would not recommend this hotel.  To start we get in our room and everything is damp from the air conditioner being turned down way too low.  It took several hours to get the moisture out of the sheets so we could sleep.  While waiting for the sheets to dry out we went to clean up and the bath tub...

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Helpful?
Thank jared75068
Devyn S, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Dear Jared, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to BEST WESTERN Mainland Inn & Suites!A romantic stroll on Kemah Boardwalk is just what you need to get a trip started right, and it’s easy from our Texas City hotel.If you’re here for Space Center Houston, you’re in luck because it’s minutes away from our Texas City hotel. From Moody Gardens to the world famous barbeque nearby, there’s something for everyone when they stay with us. Schlitterbahn is in the neighborhood, and southern hospitality flows freely. Our friendly staff members are committed to making sure your trip is comfortable and memorable.Easy I-45 access makes commuting from our Best Western Texas City hotel simple. We’re close to Tanger® Outlet Mall, and many people come to town just to get great deals on fashion. However, an outdoor pool is also a siren’s call few guests can resist. Relaxing poolside, working in a few laps or simply getting bronzed are also great ways to kick-start your vacation.Enjoy a free breakfast and free Wi-Fi at our Texas City hotel. Start the morning with endless sizzling hot waffles, your favorite breakfast pastries, fruits and cereal or yogurt. The most important meal of the day is on us, and it ends with bottomless 100% Arabica coffee and juices.The Motorcycle Biker Rally is a favorite local event, and we’re happy to host bikers at our Texas City hotel. Close to Galveston Beach, beach bumming is an activity you can partake in year-round. Whether you want to take a surf lesson or just swim in the warm turquoise waters, it’s all possible and close to our property. Coast Guard service men and women as well as employees of Mainland Medical Center prefer our property for the location, value and service.Reserve your next stay at BEST WESTERN Mainland Inn & Suites today and enjoy a fantastic rate! ... more   less 

Additional Information about BEST WESTERN Mainland Inn & Suites

Address: 10620 Emmett F Lowry Expy, Texas City, TX 77591-2658
Region: United States > Texas > Texas Gulf Coast > Texas City
Price Range: RM377 - RM669 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Mainland Inn & Suites 2.5*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Best Western, Priceline and Travelocity so you can book your BEST WESTERN Mainland Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Texas City Best Western
Best Western Texas City
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Mainland Inn & Suites staff and other travellers.
3 questions
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over a year ago

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Questions? Get answers from BEST WESTERN Mainland Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep away from the elevators and try to book on the top floor”
 of 5 bubbles 427loiss, 20 Feb 2017 | Read review
“Do not take adjoining room because you can hear everything.”
 of 5 bubbles sheilac973, 9 May 2015 | Read review
“Not sure since we had to have 3 rooms to get one that was ready.”
 of 5 bubbles IowaOceanLover, 24 Jul 2014 | Read review
“Try to get a clean one”
 of 5 bubbles 52DavidL, 25 May 2014 | Read review
“Carnival Cruise terminal is only about 15-20 minutes away.”
 of 5 bubbles Golfboywonder, 15 Mar 2014 | Read review
5 of 5