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Best Western Mainland Inn & Suites

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Traveller (29)
Room & Suite (30)
Dining (2)
Overview
  • Excellent32%
  • Very good25%
  • Average18%
  • Poor16%
  • Terrible9%
Travellers talk about
“room was clean”(10 reviews)
“checking in”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
2 Star accommodation
All hotel details
Additional information
Offers from Best Western Mainland Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Mainland Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (203)
Filter reviews
200 results
Traveller rating
58
51
38
34
19
Traveller type
Time of year
LanguageEnglish
58
51
38
34
19
Show reviews that mention
All reviewsroom was cleanchecking instaff was friendlydesk clerkeggs and sausagecleaning staffpre cruiseone night staybooked this hotelolive gardenwould stay here againbusiness tripgalvestonmallmainlandfreewaygulf
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1 - 5 of 200 reviews
Reviewed 1 week ago

Previous guest's lip balm still on the floor by the bed. Carpet turned the bottom of my white dress socks brown. Had to get the seat replaced on the toilet. Calking for tub, toilet and sink appeared to be done by a 10 year old....More

Thank Samuel P
Response from Best Western M, General Manager at Best Western Mainland Inn & SuitesResponded 1 week ago

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

Hotel's Favourite
Reviewed 1 July 2018 via mobile

Just came here last night for my friends birthday dinner! Very popular place! Staff was working very hard and was great! Food was awesome. I definitely recommend the steamed clams. Soo sooo good!!! Quesadillas were amazing! Drinks were delicious and bar scene was cool and...More

Thank Stephanie S
Reviewed 3 weeks ago

This was the worst hotel, the shower smelled, the carpet smrllsmin my room & in the hallway. The draws had stains didn't unpack. I hated being there. The account in the room was dmelly I purchased Lysol and wiped.More

Review collected in partnership with Best Western
Thank sabrinanel4
Response from Best Western M, General Manager at Best Western Mainland Inn & SuitesResponded 2 weeks ago

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

Reviewed 4 weeks ago

We had to clean the shower before using it because it was full of hair, tub was very slippery had to ask for a mat. There were blood stains on the sheet we had to ask that someone come to change them which took forever....More

Review collected in partnership with Best Western
1  Thank tiffinif70
Response from Best Western M, General Manager at Best Western Mainland Inn & SuitesResponded 4 weeks ago

Dear tiffinif70, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you...More

Reviewed 11 June 2018

We were initially pleased with this location. Just off the freeway, next to a large mall--however the mall is EMPTY and regular eating establishments are 5-7 miles down the freeway. We were willing to overlook damage to the porcelain on the bathroom fixtures in both...More

Thank clamper5
Response from Best Western M, Manager at Best Western Mainland Inn & SuitesResponded 11 June 2018

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Wheelchair Access
Business Centre with Internet Access
Free Parking
Breakfast included
Self-Serve Laundry
Meeting Rooms
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Outdoor pool
Details
Price range
US$80 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$80 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (29)
Room & Suite (30)
Dining (2)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Sandra R
8 September 2017|
AnswerShow all 3 answers
Response from DCochranAustin_Texas | Reviewed this property |
Call ahead to make sure it is open.
0
Votes
a_robertmiller
15 December 2015|
Answer
Response from a_robertmiller |
M i c r o s o f t O u t l o o k T e c h Su p p o r t +1800-713-8022 US/Canada, M i c r o s o f t O u t l o o k T e c h Su p p o r t m i c r o s o f t o u t l o o k t e c h s u p p o r t m i c r o s o f t t e c h s... More
0
Votes
Donnadoo47
7 October 2015|
AnswerShow all 3 answers
Response from Best Western M | Property representative |
We only welcome Service Animals.
0
Votes
Room Tips
"Use the hotel next door."
SamuelPope
2 million years ago
Read review
"No tip would work in this hotel's current state."
SamuelPope
2 million years ago
Read review
"Quiet stay for one night with friends while visiting Galveston"
plattwear
2 million years ago
Read review
"Keep away from the elevators and try to book on the top floor"
427loiss
2 million years ago
Read review
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