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I was visiting Houston for a day visit and tried to check in around 11 pm and was denied stay due to hotel being booked. I had a confirmed booking but they just couldn’t accommodate me. I am losing trust with Marriott brand lately. Degraded!!...More
Response from Gina Z, Director of Sales at SpringHill Suites Houston The WoodlandsResponded 8 January 2018
Good day optimusQprime,
I truly appreciate you taking the time to fill out a TripAdvisor review. I would like to personally apologize for your recent stay. I wanted to make sure you were referring to the correct hotel as our hotel was not sold out...More
It was very clean and the fact that i could log in to my Hulu account and watch on their tv was awesome and great staff throughout the night , but i was really impressed by the structure of the place but it was too...More
Response from Gina Z, Director of Sales at SpringHill Suites Houston The WoodlandsResponded 4 January 2018
Happy New Year!
Thank you so much for your recent stay with us!
We are very happy to hear you like our Hotel and willing to come back and stay with us.
We look forward to seeing you again very soon.
Just stopped for the night for a business meeting. The heater was wrongly configured. I set it for 67 farenheit, but it ran all the way to 80 degrees. Then there was no water bottle in teh hotel room.
Because of the floods they had...More
Response from Gina Z, General Manager at SpringHill Suites Houston The WoodlandsResponded 27 December 2017
Good morning IndianAmericanFamily,
I truly appreciate you taking the time to fill out a TripAdvisor review. I would like to personally apologize for your recent stay. I wanted to make sure you were referring to the correct hotel as our hotel was not affected by...More
Wonderful hotel and very helpful gracious staff. Very good breakfast. But I had no hot water in the am two days in a row. After the first day, I was told they were working on it, but it was not fixed for the second day....More
Thank Barry P
Response from Gina Z, Director of Sales at SpringHill Suites Houston The WoodlandsResponded 14 December 2017
Dear Barry P,
We truly apologize for the inconvenience on not having Hot water in the morning. Thank you for making us aware of the situation and rest assure we are fixing this issue next time you come and stay with us.
If there is...More
This hotel is excellent. First, the staff was amazing. I called prior to arrival and I my question was answered immediately. Upon arrival, my key was already waiting. The room was large and clean. Bathroom was the same. Bed was comfortable and the hotel was...More
Response from Gina Z, Director of Sales at SpringHill Suites Houston The WoodlandsResponded 8 December 2017
Thank you so much for your recent stay with us. We appreciate your great feedback about our Hotel and we are very happy to hear we have fulfilled your expectations.
We look forward to welcoming you back very soon!