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Hilton Waco

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672 Reviews from our TripAdvisor Community

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Showing 668: English reviews
Reviewed 2 weeks ago

A very nice newly renovated room and a great overall experience at my annual convention here at the Waco Hilton has restored my high regard for this Hilton Hotel property, following a bad experience last year during the construction-renovation phase.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank E8869VCmichaels
00gc, Manager at Hilton Waco, responded to this review

Thank you for returning to the Hilton Waco for your convention. Our top priority is to make sure our guests have a comfortable and restful stay, so we are glad this time we succeeded in meeting all of your expectations. We hope to have the opportunity to delight you and your friends once again in near future. Justin Edwards General...

Houston, Texas
Reviewed 2 weeks ago

Since this hotel is the tallest building in the area, all rooms have a decent view. The higher you stay, the better the view. Several restaurants within walking distance and across the street from a Brazos River walk park. The staff was courteous and friendly. The room was clean and the bed very comfortable. The only downside to the room...

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Helpful?
Thank jdssr2016
00gc, Manager at Hilton Waco, responded to this review

Thank you for being our guest at Hilton Waco. It’s good to know you were impressed with your well-appointed room, our convenient location, as well as the exceptional service provided by our staff. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back soon! Justin Edwards General Manager

Graham, TX
Reviewed 2 weeks ago

The good: 1) great location 2) very friendly staff 3) clean hotel 4) relatively quiet 5) convenient parking The not-so-good 1) rooms somewhat dated, expected a little nicer from a Hilton in this price range. 2) A/C unit mounted on outside wall is right next to desk (where you are supposed to hook up your laptop to work). Every time...

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Helpful?
Thank Craigh-KRPH
00gc, General Manager at Hilton Waco, responded to this review

Dear Craigh-KRPH, Thank you for sharing the specifics of your stay and letting us know what you liked and where improvements might be needed. We apologize for the problems with the air conditioner and hope this did not overshadow your entire visit. We will see if there is anything that can be done to fix this. We encourage you to...

Bonney Lake, WA, United States
Reviewed 2 weeks ago

I've never been to Waco and decided to stay at this Hilton for it's proximity to the water. It's in a great location and the staff is warm and welcoming. The food from the restaurant was very good. I'd stay here again.

Review collected in partnership with Hilton Hotels & Resorts
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Thank N4035DWlindac
00gc, Manager at Hilton Waco, responded to this review

Thank you for being loyal to our brand and choosing to stay at Hilton Waco. We are glad our convenient location perfectly suited your needs and that our associates left you with a good impression of our hotel. We also appreciate you recognizing our on-site restaurant Brazos Grille. Thanks again for your gracious comments, and we look forward to your...

New York City, New York
Reviewed 3 weeks ago

I stayed here on business. The rooms are a little dated but fine. I was surprised to not experience that famous Texas hospitality. I did not encounter a single friendly face at the front desk, and service requests were never followed through - My in room coffee machine did not work and was never replaced. My morning airport shuttle that...

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Helpful?
Thank raku
00gc, Manager at Hilton Waco, responded to this review

Dear raku, Thank you for providing feedback regarding your stay with us. Security and safety of our guests are of utmost importance, and it is extremely concerning for us to read your comments about theft at our property. Please accept our apologies and for minimal concern displayed by our staff. All reports of missing items are taken very seriously and...

Lancaster, Pennsylvania
Reviewed 3 weeks ago via mobile

This was conveniently located to shopping and restaurants and you could pretty much walk to most things in Waco including the Magnolia silos. Our room however was out of date and had a strange smell which did not go away. The bathroom was tiny with a low sink but the shower looked like it was brand-new. We chose a club...

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Helpful?
Thank PAdisneyfan
00gc, Manager at Hilton Waco, responded to this review

Dear PAdisneyfan, Thank you for taking the time to give feedback, both positive and negative. We strive to provide comfortable accommodations and outstanding service for each guest, but it appears we fell short in some areas during your stay. We are thrilled you enjoyed the location and view, and your comments will be discussed with our team as we continue...

Austin, Texas
Reviewed 4 weeks ago

We were in Waco for a meeting at the convention center. Long wait for a room, even tho it was check-in time. Apparently, the hotel had a limited cleaning staff- at least that is what they told us. Since the hotel is connected to the convention center, one would expect them to know that people often arrived at the same...

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Helpful?
Thank cyclist6049
00gc, Manager at Hilton Waco, responded to this review

Thank you for taking the time to give your feedback. We strive to provide outstanding service to each guest, but it appears we fell short during your stay. Your comments will be discussed with our team in order to prevent similar issues going forward. Thanks once more, we hope you will choose us again in the future. Sincerely, Guest Experience...

Huntsville, Texas
Reviewed 4 weeks ago via mobile

We met my brother & wife for some family time. It had been years since I stayed here & it is much classier. The location is great (right across the street from the Brazos River). The lobby is very nice & the staff has been great. Our room is very nice with a fridge, safe, & a great view.

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Helpful?
Thank marycathyjoneslmp
00gc, Manager at Hilton Waco, responded to this review

We are so glad you came back to see us at Hilton Waco. It is a pleasure to read your kind remarks about our hotel and location, and are glad you enjoyed your room as well. We love seeing familiar faces returning and hope you will be back for another visit soon. Have a wonderful day! Sincerely, Guest Experience Manager

Oklahoma
Reviewed 4 weeks ago via mobile

Seems like an older Hilton that has had some work done. I will say it was clean which is always important, but was not real impressed. Bathroom was tiny and shower was even smaller than tiny if that is possible. Drinks in bar were were way overpriced for what they gave you. Executive lounge was just average. The only real...

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Helpful?
Thank Jeff V
00gc, Manager at Hilton Waco, responded to this review

Jeff, thank you for taking the time to share the feedback about your stay. Although you liked the convenience our location offer, I am sorry we fell short in providing you with a perfect experience. I have taken a note of your observation and will share it with my future enhancement team for consideration. It was our pleasure hosting you,...

Monument
Reviewed 4 weeks ago

Nice hotel by the river within quick drive to all available sights! Clean and friendly with view of river and main bridge available! Very comfy beds, clean rooms and nice place to rest after a day checking out Magnolia Farms Silo shopping and bakery!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Bonnie B
00gc, Manager at Hilton Waco, responded to this review

Bonnie, thank you for taking the time to share that your stay at Hilton Waco on the banks of the Brazos River was perfect in every way! We are glad your room provided the comforts you expected. We appreciate your comments about our convenient downtown location. We value your business and can't wait to welcome you and your family back....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Brazos Grille at the Hilton Waco
Brazos Grille at the Hilton Waco
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton Waco is located in the heart of downtown Waco, on the banks of Brazos River. We are connected to the Waco Convention Center via a covered walkway. Our hotel offers over 10,000 sq. ft. of versatile meeting space for up to 200 guests. All of our guest rooms have Hilton Sweet Dreams bed and Serenity linen packages, separate sitting areas, flat screen LCD color TV's, working desk and office chair. Complimentary wireless internet access is available throughout the property as well as a 24-hour business center. Workout in the modern fitness center or take a plunge in the outdoor pool. We also have our on-site restaurant, Brazos Grill featuring succulent steaks and innovative Italian cuisine. Our Waco hotel’s Starbucks® Coffee kiosk offers freshly brewed coffee and the Lobby Bar offers evening drinks and bar snacks. ... more   less 

Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Region: United States > Texas > Waco
Price Range: RM660 - RM1,191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
Reservation Options:
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel
Hotel Style:
#7 Business Hotel in Waco
#7 Family Hotel in Waco
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Waco staff and other travellers.
6 questions
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Questions? Get answers from Hilton Waco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a little extra to get a Brazos River view, beautiful.”
 of 5 bubbles 324MikeS, 24 Mar 2017 | Read review
“Go elsewhere.”
 of 5 bubbles SueCliff52, 8 Feb 2017 | Read review
“We had room 1104 and it looked out over the river.”
 of 5 bubbles calsand, 5 Feb 2017 | Read review
“11th floor is more expensive, but well worth it.”
 of 5 bubbles abqcrutch, 1 Feb 2017 | Read review
“Ask for a lake view”
 of 5 bubbles Montecore1, 2 Jan 2017 | Read review
5 of 5