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Holiday Inn Express Hotel & Suites Burlington South

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Traveller (55)
Room & Suite (92)
Dining (25)
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Overview
  • Excellent18%
  • Very good41%
  • Average28%
  • Poor9%
  • Terrible4%
Travellers talk about
“pancake machine”(8 reviews)
“hi express”(6 reviews)
“cinnamon rolls”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Additional information
Offers from Holiday Inn Express Hotel & Suites Burlington South
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (468)
There are newer reviews for Holiday Inn Express Hotel & Suites Burlington South
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84
163
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45
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All reviewspancake machinehi expresscinnamon rollsfront desk staffindoor poolthe breakfast areamagic hat brewerynice staybusiness tripcomplimentary breakfastconvenient locationbagelsbed was very comfortableburlingtonshelburnehighway
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171 - 175 of 441 reviews
Reviewed 19 October 2014 via mobile

This hotel is overpriced for what you get. It appears that they haven't renovated anything on the property since the 70's. The heater in the room didn't function properly, foul smell in room, and the carpet was musty. Staff at desk was unfriendly. Stay elsewhere,...More

1  Thank Molly F
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 21 October 2014

Dear Molly F, I apologize that your recent stay with us did not meet your expectations. I will share your comments with our staff as we take all guest comments into careful consideration. We hope you will consider giving us a 2nd chance on your...More

Reviewed 19 October 2014

This was an ok place to stay. Our room was spacious with a desk and chair but no microwave or refrigerator which we would have appreciated. We are platinum members and are usually greeted warmly. John, breakfast associate made it special by replenishing all the...More

1  Thank MaryannF650
Reviewed 16 October 2014

On arrival, greeted by helpful and friendly staff - this was our experience throughout our 2 night stay. The hotel is out of downtown Burlington, but there is a decent enough restaurant right next door to it (the Lake View House Restaurant) which also serves...More

Thank Paula S
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 21 October 2014

Dear Paula S, Thank you for reviewing your recent stay with us. We appreciate your kind words. I am sorry to hear that you had an issue during your stay. Happy to hear the staff was able to resolve the issue quickly and effectively. Hope...More

Reviewed 12 October 2014

Our stay at this property was not the best we have experienced at a HIE. But thanks to the manager we talked to upon leaving he made it a much more positive one. Small issues lead up to and compound otherwise 'small issues'. So after...More

Thank johnfasc
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 19 October 2014

Dear Johnfasc, Thank you for reviewing your recent stay with us. I apologize that your experience did not meet your expectations. We are pleased to hear that Nate was able to rectify your issues. Thanks again and we hope to see you on your next...More

Reviewed 8 October 2014

If there is one thing that is environmentally friendly but seemed to be in short supply at this property is elbow grease. More attention in general to the basics will do much to bring this hotel up to standard. The layout is odd but they...More

3  Thank EnjoyTravelAlways
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 15 October 2014

Dear EnjoyTravelAlways, Thank you for taking the time to review your stay with us. I apologize that the room cleanliness fell below your expectations. I invite you to contact me at the hotel so we may discuss these recent issues. I look forward to hearing...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$138 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$138 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (55)
Room & Suite (92)
Dining (25)
Pool & Beach (25)
Amenities (16)
Questions & Answers
Ask a question
Giselle B
27 July 2017|
AnswerShow all 2 answers
Response from davcmo | Reviewed this property |
definitely call. There is a lot of parking in the areas as there is a cluster of 3 hotels. I would be they could make arrangements but I would not want to assume.
0
Votes
Carol G
12 July 2017|
Answer
Response from Dawn B | Reviewed this property |
I am not certain how long their renovations were going to take. We were there in May of this year and I do not know where they were in the process. I'm sure the hotel personnel would be able to give you a more thorough... More
0
Votes
Carol G
12 July 2017|
AnswerShow all 2 answers
Response from singasong123 | Reviewed this property |
I would call the hotel directly. It was under renovation but that was over a month ago. It looked like it will be very nice when finished.
0
Votes
Room Tips
"Avoid pool side rooms unless you want to sleep in the daylight"
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"Quiet, very clean, love the new updates"
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"Did not get time to try the 2nd floor pool."
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"Our forth floor room was quiet and comfortable but had not a great view."
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