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I and my hubby came in and stood at the desk for about 10 mins before one of the persons at service desk bothered to attend us. She and another guy both were trying to help single customer at the desk and kept taking phone...More
Prepare to walk... Parking is awful. Once walking in I thought I had scored, front desk was very polite, and got a cookie. Lobby is lovely. First glance the room was just as lovely however that changed. No microwave. No refrigerator. Housekeeping needs to be...More
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Response from Miri L, on behalf of the staff at Doubletree by Hilton CharlottesvilleResponded 4 July 2016
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your...More
I drove down with my husband on Memorial Day weekend expecting to find an available hotel - what a mistake!! We found no open hotels for around 3 hours until at 1 am we found this Doubletree lifesaver. The only available room was a presidential...More
Hospitality was pleaseant. Restaurant had good food. Need bigger TV's and some better placement. The location is very nice, being somewhat secluded and close to the university. THe staff was pleasant and the Hotel was very clean.
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Had to wait till after 6pm for room,because they had a housekeeping meeting. They gave us a drink coupon, but since we weren't able to get to the Hilton Honors cocktail and snack time early enough all the good stuff was gone. We had a...More
Response from Cville-GM | Property representative |
If you are HHonors Gold or Diamond there is a complimentary morning meal in the top-floor, card-accessed lounge. If you are not there is a ground-floor restaurant serving cooked breakfast made to order, but so far as I know... More
If you are HHonors Gold or Diamond there is a complimentary morning meal in the top-floor, card-accessed lounge. If you are not there is a ground-floor restaurant serving cooked breakfast made to order, but so far as I know it is not complimentary unless you have purchased a specific package that is breakfast-inclusive