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Excellent friendly staff. Clean well-kept room, slept well (no noise), standard HIE breakfast choices (eggs, bananas, cinnamon rolls, oatmeal, yogurt, sausage, bacon, cereals, etc.). Good location near Richmond, local historic venues, I-95 and I-295. This hotel is undergoing a renovation, however the management has done...More
Response from Chesterhie, General Manager at Holiday Inn Express ChesterResponded 8 August 2017
We are deeply elated that we have been your constant hotel of choice when you're in Chester. As always, don't hesitate to let us know if you're visiting again soon. Our staff are always ready to help you with anything. Thank you and take care.
Check in person was super nice
Room was clean and appeared to be recently renovated
Breakfast choices were good and kept stocked
Room was quiet
The only negatives:
Sink hot and cold are backwards
There is no entrance from back parking to hotel
Response from Chesterhie, General Manager at Holiday Inn Express ChesterResponded 17 July 2017
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay.Thank you and look forward to seeing you soon.
I was going to wait until I checked out to write my review but this is just unacceptable. This is a great hotel with a respectable name. The location is great for I-95 users and it's surrounded by a lot of restaurants. It's not too...More
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Response from Chesterhie, General Manager at Holiday Inn Express ChesterResponded 16 June 2017
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other...More
Stayed a week and it was my first time at this location. This HIE didn't disappoint. Along with the free breakfast in the morning (nothing elaborate) few choices of cereal, instant oatmeal, and fruits and the eggs/omelets bacon/sausage they offer freshly baked cookies at night....More
Response from Chesterhie, Manager at Holiday Inn Express ChesterResponded 15 May 2017
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
I stay at lots of Holiday Inn Express properties and have come to expect a consistent level of service and facility. This may be the worst HIE I've experienced. The rooms are worn out and mine was very dirty. Housekeeping service was disappointing in several...More
Response from Chesterhie, General Manager at Holiday Inn Express ChesterResponded 28 March 2017
Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations. Please accept...More
US$116 - US$157 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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