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Country Inn & Suites Chester

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381 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites Chester
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Showing 381: English reviews
Boston, Massachusetts
Reviewed 20 August 2016

We did a road trip to Florida and stayed here overnight. When we checked into the hotel we were given a nice room, by a friendly front desk clerk. The room itself and the bathroom was really clean. The pull-out couch was uncomfortable but apart from that the hotel met our needs.

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Thank hroyale
Reviewed 10 August 2016

While the hotel is older and a little worn, the staff is excellent and easy to deal with. They are very accommodating and do everything to make it right. The first night, the room smelled like smoke and we asked to move as it was supposed to be a nonsmoking room; so they moved us and gave us a credit....

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Thank Marc F
Chester, United States
Reviewed 8 August 2016

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Thank Gary P B
Reviewed 7 August 2016

The worst hotel experience ever!! Manager was rude. Kids running from pool onto wood floors in hall (by elevator) and lobby. Rooms not cleaned. Shabby furnishings. No toilet paper or enough towels. Only good thing was attendant "B" at front guest. Beware of this place and run as far as you can get!!!!

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Thank Norry370
Crystal L, Manager at Country Inn & Suites Chester, responded to this review

At the Country Inn & Suites Chester, we value all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay for all of our guests. We have reached out to this guest regarding the matter. We use all of guest feedback to make the necessary changes to the hotel to make it better...

Chester, United States
Reviewed 6 August 2016

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Thank Allison C
Crystal L, Manager at Country Inn & Suites Chester, responded to this review

Reviewed 2 August 2016 via mobile

Terrible wifi, when the Wi-Fi is actually working I'm gettin speeds that makes dial-up look good. Everything looks very dated and the beds are extremely uncomfortable to sleep on one of the worst experiences I've had for a hotel at this price range.

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Thank Brian J
Crystal L, Manager at Country Inn & Suites Chester, responded to this review

Thank you for taking the time to write a review about your most recent experience at our hotel. We are working on having the wi-fi updated and should be completed by the end of the business day on Monday. I do apologize for any inconvenience this may have caused during your stay. In the near future we have plans for...

Florence, South Carolina
Reviewed 29 July 2016

I travel to Chester Va weekly for work and I truly enjoy my stay each time. The staff is knowledgeable and welcoming and really go out their to make my stay a pleasant experience. The rooms are clean and comfortable, and area has multiple restaurants and stores within walking distance.

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Thank jtkennedy357
Bluffton, South Carolina
Reviewed 23 July 2016

I look for a Country Inn & Suites when traveling because they're usually newer and well-kept. This is the first I've experienced that isn't. In need of refurbishing, the public areas were not clean and bordering on shabby. Although the carpet and upholstered furniture didn't look bad, the room could have been cleaner -- dusty furniture and dirty door jambs....

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Thank bms2
Crystal L, Manager at Country Inn & Suites Chester, responded to this review

At the Country Inn & Suites Chester, we value all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay for all of our guests. We have reached out to this guest regarding the matter. We use all of guest feedback to make the necessary changes to the hotel to make it better...

Stamford, Connecticut
Reviewed 19 July 2016 via mobile

Upon check-in we were greeted by a very pleasant staff. Check-in was very easy. Got to our room and the heat was on in 100 degree weather. It took for ever for the a/c to kick in. The room was a non smoking room but you can tell it had been smoked in and they heavily sprayed it to get...

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Helpful?
Thank Steve C
Crystal L, Manager at Country Inn & Suites Chester, responded to this review

Thank you for taking time to write a review about your stay with us at the Country Inn & Suites in Chester Virginia. I am happy to hear about your smooth check in and your staff interaction was pleasant. I took your feedback to our team to address your concerns about your stay. The pool was treated and shocked and...

Reviewed 17 July 2016 via mobile

I noticed that several of the higher rated reviews came from reviewers that had only 1 or 2 Reviews? That being said, I would do more research before picking this hotel/motel. The facility provided the basic accommodations at minimal cost. After tax, pet fee,etc. cost was $100. The area is a little unsafe, the motel is a little older with...

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Helpful?
Thank Stephen H
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We apologize for any dissatisfaction during your stay with us. We appreciate the valuable feedback and use this information to continually improve our services. Thank you for your business and we hope you consider staying with us again. Kind Regards, Hotel Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Chester, VA! This hotel suits business and leisure travelers alike with a prime location between I-95, Jefferson Davis Highway and West Hundred Road. Make your way to the complimentary, hot Be Our Guest Breakfast buffet, and then check emails with free high-speed Internet access. Families love the heated indoor pool and whirlpool tub for afternoon entertainment, and corporate travelers appreciate having an on-site business center. Ready to get out and explore all that the Richmond area has to offer? See the region's natural beauty at Dutch Gap Conservation Area or get a taste of the fascinating local history at Henricus Historical Park, Castlewood Plantation House and Fort Lee. 100% Non-smoking facility ... more   less 

Additional Information about Country Inn & Suites Chester

Address: 2406 W Hundred Rd, Chester, VA 23831-2303
Region: United States > Virginia > Chester
Price Range: RM396 - RM489 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites Chester 3*
Number of rooms: 65
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Also Known As:
Country Inn And Suites Chester
Country Inn & Suites Chester Hotel Chester
Chester Country Inn
Hotel Style:
#1 Best Value Hotel in Chester
#5 Business Hotel in Chester
#5 Family Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites Chester staff and other travellers.
2 questions
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Washington DC, District of Columbia
Greenville, South Carolina
8 months ago

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Questions? Get answers from Country Inn & Suites Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would ask for a first or second floor room in case the elevator stops working.”
 of 5 bubbles MootsieFortWayne, 19 Oct 2016 | Read review
“Don't choose a room with a pull-out bed”
 of 5 bubbles hroyale, 19 Aug 2016 | Read review
“Wake up early enough to enjoy the EXCELLENT free breakfast.”
 of 5 bubbles 2014CorvetteStingray, 29 Jun 2016 | Read review
“I had 5 girls on the 3rd floor for a birthday party! WE DIDN'T GET ANY CALLS OR ANY COMPLAINTS!! Sound floors/walls!”
 of 5 bubbles 403malindah, 26 Jun 2016 | Read review
“Rooms on the south side are quieter"”
 of 5 bubbles 64ronh, 2 May 2016 | Read review
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