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This property is close to the Dulles Airport - that is the main plus here. I'd much rather give them a 3 or 4-star rating (What seems to be the average here), however, they have a few issues that need to be put out. 1)...More
Thank Frank K
Response from TeamMarriott, Executive Administrative Assistant to the General Manager at Washington Dulles Airport MarriottResponded 1 week ago
Dear Frank K,
Please accept our apologies, not only for the issues you experienced but also that we failed to address these concerns in a manner that left you with a good impression. We are truly sorry for the oversight causing our lack of follow...More
My colleague and I unexpectedly wound up at Washington Dulles Airport and needed a place to crash for the night. The Marriott Dulles Airport’s close proximity and familiarity made it an easy choice once we learned that rooms were available. Securing the rooms and checkin...More
Response from TeamMarriott, Manager at Washington Dulles Airport MarriottResponded 2 weeks ago
We are delighted to know you and your colleague enjoyed a relaxing stay at the Washington Dulles Airport Marriott. It is great to learn that our proximity to the airport and complimentary shuttle helped to make your visit stress-free. Thank you for your...More
This hotel is tired and lacks creativity despite a recent upgrade. If you're stuck and looking to stay close to Dulles Airport - it will do. If you travel frequently and globally (like I do) this hotel is a brand embarrassment. All cultures transit Dulles...More
Response from TeamMarriott, Executive Administrative Assistant to the General Manager at Washington Dulles Airport MarriottResponded 2 weeks ago
Thank you for your stay at our hotel and for your comments. We sincerely apologize that you were frustrated with our food offerings during your stay with us. This is not the level of service we generally provide and it certainly does not...More
Lots of walking if you are at the end of a corridor, but we had a room on the end which was nice. The walking with bags didn't bother us but can see how it might for some people.
Nice, big room.
We didn't use...More
Response from TeamMarriott, General Manager at Washington Dulles Airport MarriottResponded 3 weeks ago
Thank you for your review. We're pleased you enjoyed your overall stay with us. Thank you also for your feedback about not knowing the shuttle can be booked earlier, which we will certainly share with our management team to take corrective action. We...More
With the notable exception of the restaurant, this hotel is slightly above average for an airport Marriott. The rooms were of an acceptable size (except for the bathroom, which may even be worse than most airport hotels -- not only is it exceptionally small in...More
Response from TeamMarriott, Executive Administrative Assistant to the General Manager at Washington Dulles Airport MarriottResponded 4 weeks ago
Thank you for your feedback and for letting us know you enjoyed several aspects of your stay. We are thrilled to hear our concierge lounge and staff exceeded your expectations. Your comments, however, let us know there are areas where we could focus...More