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Comfort Suites Glen Allen

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256 Reviews from our TripAdvisor Community

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Showing 255: English reviews
Outer Banks, North Carolina
Reviewed 27 May 2015 via mobile

I stayed here last year and thoroughly enjoyed it. I stayed here this month and I did not have the same experience. I was able to check in early which was a plus. Be aware that there is a 150.00 hold placed on your credit card at check-in. It was downhill from there. Not long after I entered my room,...

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Helpful?
Thank Willette B
Demetrius M, Front Office Manager at Comfort Suites Glen Allen, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Reviewed 12 May 2015

Clean, Clean, Clean and oh yes, Clean! The staff was wonderful, the rooms were clean, the breakfast delicious and the pool was fun. Even used the business area for some copies. EVERYONE was really kind, hospitable and seemed to have customer service as their top priority. Will stay there again in the future for sure. Drawbacks: Gym could definitely use...

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Helpful?
Thank J R
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review

Dear JR, Thank you for telling us about your visit with us. We are glad you stayed with us during graduation weekend. We are glad you found the hotel to be clean. Your feedback is very important to us. Thank you for telling us your concerns about the ac. We will use this feedback to make the necessary changes to...

Kingsport, Tennessee
Reviewed 4 May 2015

I arrived late in Richmond after a 6 hour drive without a reservation. Other hotels close to my destination were full, so I decided to take a chance at this Comfort Suites where I hadn't stayed before. What a stoke of luck for me! The bed and pillows (which are sometimes an issue for me) were very comfortable and I...

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Helpful?
Thank Kingsport_traveller
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review

Dear Kingsport, Thank you for telling us about your visit. We are so glad you chose us for your hotel needs. We value all of your feedback. We are glad we could accommodate you. Thank you for your time. We hope to see you again in the future. Sincerely, Comfort Suites Glen Allen

Greensboro, North Carolina
Reviewed 26 April 2015

Had a plumbing problem, and had to be moved, while we were away. Housekeeping mistakenly threw away all of our items in the refrigerator. But the General Manager explained exactly what happen, apologized for what happened, and made it right. A simple mistake handled in a very professional manner. VERY good recovery!

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Helpful?
1Thank rryan313131
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review

Dear rryan3131, Thank you for telling us about your visit with us. We are so glad you chose the hotel for your hotel needs. We are very sorry for the problem that you incurred during your visit. We are so glad that we could make that right with you. We value all guest feedback. It allows us to make the...

NJ
Reviewed 13 April 2015

I am a mother of 4, super picky about my hotels, and a germophobe too! You can imagine how hard it is for me to find comfortable accommodations... This hotel exceeded my expectations and I didnt even need to pull out the disinfecting wipes at all! Demetrius at the front desk was so friendly and welcoming. The two bedroom/two bath...

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Helpful?
1Thank travlrmom
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review

Dear Travlrmom, Thank you for telling us about your visit with us. We are so glad you were comfortable in our hotel. We are so glad you and your family enjoyed our hotel suite . We will pass this wonderful feedback on to our hotel staff. Thank you for your time. We hope to see you again in the future....

Reviewed 5 April 2015

My family was making the drive back to NY from a great week in Florida. I looked for a reasonably priced hotel around Richmond and found this gem. The bed was very comfortable and the suite style was perfect for my husband who wakes very early. The kids and I were able to sleep in while he worked in the...

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Helpful?
1Thank Kristin H
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review

Dear Kristin, Thank you for telling us about your stay. We are so glad that you and your family enjoyed the suite. We are so glad you could accommodate us during your trip. Thank you so much for your time. We hope that you will consider us again in the future. Sincerely, Comfort Suites Glen Allen

New York City, New York
Reviewed 26 March 2015

Of all the hotels on this stretch of road, I can see why it's rated so highly. Staff were stellar in general and extra helpful when they had to work back to back shifts in blizzard. Housekeeping, front desk and the amazing women who run the breakfast. I TRULY hope management gave them hourly pay when they were there all...

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Helpful?
Thank cutieblueyes
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review

Dear Cutieblueeyes, Thank you for telling us about your stay with us. We are so glad that we could accommodate you during the blizzard. We are so glad you enjoyed the hotel staff. We value all guest feedback. Thank you so much for staying with us. We hope that you will consider us again in the future. Sincerely, Comfort Suites...

Reviewed 10 March 2015 via mobile

Suite (2 rooms) nicely appointed, pleasant breakfast. Most difficult thing was finding it (next to candlewood also poorly marked from the road on a dark nite). Breakfast area had a beautiful large well maintained acquarium.

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Thank Steven O
Joseph S, Director of Sales at Comfort Suites Glen Allen, responded to this review

Dear Valued Guest, Our entire staff appreciates your kind review of your last stay! We are constantly striving to bring the best available amenities and service to ouur guests, and it is always encouraging to hear that we have accomplished our goal. Thank you for your business, and we can't wait to have you stay with us again!

San Antonio, Texas
Reviewed 2 March 2015

We headed back toward Richmond, VA on December 28th and we needed one last room for one last night on our Christmas vacation. I found this hotel by simply looking for the closest Comfort Suites to Richmond. While it was off the beaten path, it was a fantastic evening. The room was magnificent and the service was incredible. We got...

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Helpful?
Thank Tom W
Joseph S, Director of Sales at Comfort Suites Glen Allen, responded to this review

Dear Valued Guest, Thank you so much for taking the time to give us a positive review for your stay! We are glad to hear that you had such a great stay at our property! Our staff is constantly striving to bring our guests the best service and amenities possible, and it is encouraging to hear that our efforts aren't...

Reviewed 26 February 2015 via mobile

We were traveling through, didn't have a reservation so we decided to wing it. It was close to midnight when we arrived. The front desk person was amazing. She got us into a room without any problems. We got into the room and the shower was hot, the bed was amazingly wonderful and it was so quiet. I couldn't hear...

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Helpful?
Thank Amber M
Joseph S, Director of Sales at Comfort Suites Glen Allen, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write this wonderful review of our property! We hope that the next time you are traveling through Richmond, you give us an opportunity to prove that we can provide the best service every time you stay! We look forward to having that chance again soon!

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites, a Glen Allen hotel next to the Virginia Center Commons Enjoy a wealth of amenities in a convenient location when choosing the Comfort Suites(R) in Glen Allen, VA. Our non-smoking hotel is ideally located near Interstates 95 and 295, next to the Virginia Center Commons mall Get refreshed in our inviting guest rooms, all of which feature refrigerators and microwaves along with expanded cable television channels, coffee makers and hair dryers. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites(R) the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. ... more   less 

Additional Information about Comfort Suites Glen Allen

Address: 10601 Telegraph Road, Glen Allen, VA 23059
Region: United States > Virginia > Glen Allen
Price Range: RM423 - RM634 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Glen Allen 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Suites Glen Allen Hotel Glen Allen
Glen Allen Comfort Suites
Hotel Style:
#5 Romantic Hotel in Glen Allen
#6 Family Hotel in Glen Allen
#6 Business Hotel in Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Glen Allen staff and other travellers.
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Pittsburgh, Pennsylvania
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Questions? Get answers from Comfort Suites Glen Allen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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