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Extended Stay America - Richmond - Innsbrook

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Overview
  • Excellent36%
  • Very good17%
  • Average12%
  • Poor12%
  • Terrible23%
Travellers talk about
“furniture store”(4 reviews)
“long term”(3 reviews)
“sleeper sofa”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Richmond - Innsbrook
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Offers from Extended Stay America - Richmond - Innsbrook
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Reviews (90)
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Traveller rating
31
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11
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21
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Time of year
LanguageEnglish
31
16
11
11
21
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All reviewsfurniture storelong termsleeper sofaclean roomshotel is locatedenjoyed my staystaff was friendlycomfortable bedrichmondhighway
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1 - 5 of 90 reviews
Reviewed 4 weeks ago via mobile

Yep been here over a week and despite response that management will rectify internet issues... still horrible internet. On phone with tech support after 30 minute hold again... apparently have to pay for internet...More

Thank Kelly W
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 4 weeks ago

Kelly, thank you for reviewing our hotel. We apologize for the difficulties you experienced connecting to the internet in your room. Please be assured that we’re working with our service provider to determine if there is a greater problem or if this was an isolated...More

Hotel's Favourite
Reviewed 29 December 2017

I've stayed at this chain in several locations, and it's always consistent. On a recent visit to Richmond, I had a pleasant stay here. I'm giving this one an excellent, primarily because the hotel staff seemed understanding--even though I was pretty cranky upon check-in. I...More

Thank JP_Traveld00d
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 30 December 2017

Thanks for being loyal to our brand. We are delighted to know you liked our convenient location as it was perfect for your needs and that you were impressed by our courteous service. Your compliments will be shared with the entire team. However, we are...More

Reviewed 31 May 2018 via mobile

I have been so pleased with our stay here. My wife and I only had a few days for vacation, and this proved to be the perfect place for us. Not only was it affordable, the workers and housekeepers were all so friendly and caring....More

1  Thank araminys
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 2 June 2018

Thank you for choosing Extended Stay America while here for your vacation. We are delighted to read you liked our courteous service and reasonable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel...More

Reviewed 7 May 2018

The front desk man, Alan, was very helpful and answered all of my questions with a great attitude! The manager Nahin was great and prompt at solving any issues we had, which wasnt much. The room was not clean due to me checking in early...More

Thank Tyler M
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 7 May 2018

Tyler, thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our courteous service. We will be sure to share your compliments with our team, especially Alan & Nahin. It was a pleasure to...More

Reviewed 6 May 2018 via mobile

I have enjoyed my stay at the extended stay america innbrook. The staff was so friendly and professional. The manager Nahin Hague was awesome. He made sure that my family and I had a comfortable stay and was very accommodating. My whole experience was wonderful....More

Thank daallgood
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 7 May 2018

Thank you for your wonderful review of Extended Stay America. We are delighted to read you and your family had a great time here and that you were impressed with our exceptional service. We will be sure to share your compliments with our team, especially...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$76 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$76 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Questions & Answers
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Posting guidelines
Room Tips
"Good value."
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"First floor is best."
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"Look at other hotels"
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"Make sure to request Non-Smoking by calling the hotel directly at least 24 hours in advance"
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