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We chose this location because they boast of their newly renovated rooms. To our dismay we found the rooms with worn furniture and bedding. Come to find out the renovations were done over two years ago. The room was filthy with slashes of dirt on...More
I stayed here for 2 nights attending a conference in Short Pump. The room was clean, plenty of space and the halls were quiet at night.
It had everything I needed at a great low price. I would definitely stay here again!
While I understand that you get what you pay for, I was still disappointed with my stay here. It's a dingy old hotel, with very worn furniture, bedding, and carpeting. The front desk staff is much too casual, making the check-in a slow process. The...More
1 Thank emilygoch1
Response from Manager_11525, Manager at Extended Stay America - Richmond - InnsbrookResponded 7 November 2016
Thank you for your recent review of your stay. Please accept our apologies for the furnishings and breakfast not being to your standards. To make sure this does not happen again, I am passing your comments to our upper management team. I am grateful for...More
The location of the Hotel was very good. There were several places to eat. The room itself was very clean and roomy. It was a home away from home.
The service was execellent. All front desk clerks were friendly and very nice.More
Response from Manager_11525, Manager at Extended Stay America - Richmond - InnsbrookResponded 14 October 2016
We appreciate you taking the time to write a review and for choosing to stay with us. It is good to know that you were able to have an excellent stay at our hotel. Thank you again for sharing your comments with us. We look...More
Good area, good clean rooms, Family oriented... Not a lot of works stay here. More families then workers. Only have one bad thing about this hotel,,, NO POOL... Other then that good prices... Clean rooms and nice staff..
US$82 - US$107 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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