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Homewood Suites by Hilton Richmond-West End

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Homewood Suites by Hilton Richmond-West End
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483 Reviews from our TripAdvisor Community

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Showing 482: English reviews
Verona, New York
1 review
Reviewed 3 days ago NEW

This hotel needs to be completely upgraded! The ceiling fell on me during my shower the first night and actual springs were coming through the mattress the second night. Had 3 rooms for 3 nights. This was probably my worst hotel experience ever.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank cortneyc430
Richmond, United States
Reviewed 3 days ago NEW

If you are expecting a decent breakfast, go somewhere else. If you need to use the sofa bed as a bed, go somewhere else. The staff was accommodating in bringing up extra padding for the sofa bed. The sofa bed mattress was nothing but springs. The eggs served for breakfast were poured from a box into a circular mold and... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank J7113UJedb
Clemmons, North Carolina
1 review
Reviewed 4 days ago NEW

The place looks nice. I believe tbey are remodeling. Some rooms are good others are poor. My room was ok, bathroom was not in good condition overall, especially tub. The layout is ok. The staff was exceptional though and thats hard to find. Comp breakfast was the b3st and lobby was nice.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank K683TBmichaelb
Richmond, VA
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

This is such a quiet, friendly Hilton property in a great location for shopping and dining. We have used it for guests who wanted their own space and for those who were here for a few days of business. Some of the furniture in our room was a bit shabby and needs to be replaced, so we are happy to... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Geauxdatigers
Alexandria, Virginia
1 review
Reviewed 1 week ago

I would never stay in a Homewood Suite ever again. The hotel is in need of a major renovation and the bathroom floors looked like they haven't been cleaned in months. I would not recommend anyone stay at this hotel and I was upset that it was chosen for our group to stay. I was very uncomfortable.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 149cholm
Ledyard, Connecticut
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 weeks ago via mobile

My stay at Homewood Suites Richmond-West End/Innsbrook was, well, I guess I got what I paid for. The rate was reasonable; the service friendly; the bed comfortable. However, the condition of this all suites hotel was poor: worn furniture, the shower/tub was old (an actual metal tub!) with a marred finish. The TVs were new, but no one could get... More 

Helpful?
Thank Paul605
Colorado
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

I was there three nights. Wonderful location, very convenient. The staff was extremely helpful. I ate one breakfast and two dinners there. The food was very good and hit the spot. The room was clean. Yes, the place needs updating, but that is in the works. I will be back.

Helpful?
Thank Rubyrose324
Wilmington, North Carolina
2 reviews
Reviewed 3 weeks ago

Location is great. Rooms are looking old and tired. Hard to tell if the place is dirty or worn out. Was surprised due to the fact this is a Hilton owned property. A facelift on this property would bring my star rating up.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Gabe S
Cincinnati, Ohio
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 weeks ago

This is a property in bad need of updating. There was mold in the room and the hallway, and the bed mattress was sagging. Sleep quality was poor because of the room conditions. Breakfast was okay, nothing to write home about. Staff were very nice and helpful, but they couldn't make up for the poor room quality. There are other... More 

Helpful?
Thank docmom3460
Flowery Branch, Georgia
2 reviews
Reviewed 3 weeks ago

The suite in this hotel was in need of updating. The carpet was pulled up and had stains. The odor was pungent. I would not recommend this hotel. If I had not arrived so late at night, I would have cancelled my reservation and went to another hotel.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank B6569GQjosh

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning

Additional Information about Homewood Suites by Hilton Richmond-West End

Address: 4100 Innslake Drive, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: RM420 - RM768 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Orbitz, Hotels.com, Priceline, Booking.com, Travelocity and Odigeo so you can book your Homewood Suites by Hilton Richmond-West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Hilton
Glen Allen Homewood Suites
Homewood Suites Glen Allen
Hilton Glen Allen
Homewood Glen Allen
Hotel Style:
#4 Romantic Hotel in Glen Allen
#5 Business Hotel in Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Richmond-West End staff and other travellers.
2 questions
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Washington DC, District of Columbia
PA
over a year ago

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Questions? Get answers from Homewood Suites by Hilton Richmond-West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“another Hotel”
 of 5 bubbles kspours, 24 Oct 2016 | Read review
“Find a different hotel.”
 of 5 bubbles alisonsiewert, 17 Aug 2016 | Read review
“Two-bedroom suites are excellent for the price.”
 of 5 bubbles V5035CBheatherp, 7 Aug 2016 | Read review
“I prefer higher floors and they let me have my choice”
 of 5 bubbles jsrt, 20 Jul 2016 | Read review
“Choose a different location”
 of 5 bubbles cherrie2000, 9 Jul 2016 | Read review
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