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Comfort Suites Innsbrook

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Traveller (16)
Room & Suite (27)
Dining (3)
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Overview
  • Excellent31%
  • Very good35%
  • Average14%
  • Poor10%
  • Terrible10%
Travellers talk about
“whirlpool bath”(2 reviews)
“desk clerk”(7 reviews)
“richmond area”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (151)
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Show reviews that mention
All reviewswhirlpool bathdesk clerkrichmond areabelgian wafflesworked finepull out couchstores and restaurantschange roomsshopping and diningyogurtbeds were comfortablea great place to staystaff was friendlywould definitely stay here againpillowspaneralotion
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51 - 55 of 151 reviews
Reviewed 13 October 2015

I got there at 6 p.m. and went to use the gym. The Treadmill did not work. Another guest was in there and saw me struggling and told me he could not get it to work either. I then went over to the bicycle. That...More

Thank Camille174014
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 7 April 2016

Good afternoon, you will be pleased to know that we have replaced the equipment in the hotel fitness center. As well as offering our guests membership to the local YMCA, located less than 2 miles from the hotel. Thank you for the comment on the...More

Reviewed 12 September 2015

I don't know where to begin. The first visit here, experienced several problems. Was assured that there would be NO problems on this visit. Simply put, 2 of the 5 nights here, housekeeping didn't make the bed. Internet was totally horrible. Had to call the...More

Thank rryan313131
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 7 April 2016

Good evening, I am sorry for the poor experience you have had while our guest on both occasions. I can assure you that I have discussed your concerns with our entire staff to ensure that all the items mentioned are addressed and we will revise...More

Reviewed 7 September 2015

I will start with the good. The hotel is in a nice, safe, upscale corporate park with lots of eateries close by. Check in was smooth. The room (we got a suite) was spacious and quiet. The AC worked okay. However, it ended there. The...More

Thank Beachcombers9
Reviewed 24 August 2015

First and the last stay in this dump. The room was smelling musty and stuffy, the floor in the room and bathroom was FULL of hair which I presented to the front desk. Nothing was done to correct it. The hall and elevators floors were...More

Thank pyatachok
Reviewed 19 August 2015 via mobile

I have stayed at this location on numerous occasions. Great location to shopping, restaurants, and U of R. The staff is normally friendly and accommodating. Rooms are normally comfortable and clean. However this last trip was miserable. My room was on the 4th floor and...More

2  Thank Hojsam
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 7 April 2016

Good evening, I am sorry for the poor stay you had on your last visit. I can assure you the concerns you had with this room are isolated and not common here at the hotel. I will ensure that our maintenance staff addresses and corrects...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$97 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$97 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (16)
Room & Suite (27)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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Room Tips
"Ask for room on a floor with functioning ice and vending machines."
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"Fourth floor gets you away from any street noise."
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"Need Internet - Don't stay here."
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"Don't even check in to this place. Avoid it like the plague."
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