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Hyatt Place Richmond/Innsbrook

467 reviews
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Traveller (58)
Room & Suite (39)
Dining (3)
Overview
  • Excellent49%
  • Very good26%
  • Average13%
  • Poor7%
  • Terrible5%
Travellers talk about
“sofa area”(4 reviews)
“wet bar”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.0 Star Hotel
All hotel details
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (467)Write a Review
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LanguageEnglish
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All reviewssofa areawet barstarbucks coffeebusiness triproom was largecapital ale houseshort pumpoatmealpull out couchfree breakfaststaff was friendlywould stay here againwonderful stayrestaurants and shoppingmini fridgeshort driveconvenient location
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1 - 5 of 467 reviews
Reviewed yesterday

Staff was friendly and room was comfortable enough. Breakfast was included and had usual offerings of hot and cold items at buffet. Was an OK stay but will likely stay elsewhere in the area unless there wasn't availability.

Thank LoveTaxidia
Reviewed 3 weeks ago

Food had mold on it and also was stale. I asked the manager to be advised to reach out to me on the phone and when I did not hear back, I called them to no avail. He finally sent an email and did not...More

Review collected in partnership with Hyatt Hotels
Thank Pradeep G
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 3 weeks ago

Hi Pradeep G, Thank you for taking the time to review our property on Trip Advisor. I apologize for the inconveniences that you experienced during your time with us. I have spoken with our team regarding the incident to ensure that we are serving quality,...More

Reviewed 3 weeks ago via mobile

I stayed here for three weeks. All in all the cleaning staff was excellent, the room was clean, and the bed was comfortable. I did stay in the same room every time. The breakfast could be improved upon with more variety. The 24/7 food gallery...More

Thank Ann O
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 3 weeks ago

Hi Ann O, Thank you for your great review and 4 out of 5 score of our Hyatt Place Richmond Innsbrook. I appreciate you choosing to stay with us and hope you will stay with us again in the future. I will share your kind...More

Reviewed 3 weeks ago via mobile

I stayed there this past weekend after my birthday. It wasn’t bad until I was getting my things to leave. When I pulled out there chair at the desk to get my jacket off of the back there was a pillowcase in the chair. I...More

Thank Hilary W
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 3 weeks ago

Hi Hilary W, Thank you for taking the time to review our property on Trip Advisor. I apologize for the left pillowcase and dirty glass in your room. I will follow up with our housekeeping team regarding these concerns. Cleanliness is very important to our...More

Reviewed 4 weeks ago

Location, staff and room were all excellent. I come to the Glen Allen VA area about every 6 weeks and this is the ONLY hotel I stay at for value, convenience, staff and comfort. Highly recommend staying here if you find yourself in the Richmond/Short...More

Review collected in partnership with Hyatt Hotels
Thank Wally C
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 3 weeks ago

Hi Wally C, Thank you for your 5 out of 5 score and great review of our Hyatt Place Richmond Innsbrook. I appreciate that we are your hotel of choice whenever you are in the Short Pump area. We will celebrate your kind words and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Breakfast included
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$105 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Glen Allen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Glen Allen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (58)
Room & Suite (39)
Dining (3)
Pool & Beach (1)
Hotel & Grounds (43)
Bathroom (10)
Business Centre & Event Rooms (1)
Questions & Answers
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Gerald H
6 July 2017|
AnswerShow all 3 answers
Response from higgalot | Reviewed this property |
Gerald , Don't get discouraged ! Aloft hotel along with several others in Richmonds West end waive the pet deposit. Research places to stay using Bring Fido. The Marriott brand may be a better choice - On the... More
0
Votes
Room Tips
"3rd floor was very quiet, ice machine is on 4 and 6 floor"
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"If you have 4 or more staying, make sure you get the pull-out sofa bed"
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"Rooms on the front side are quieter. Backside faces another hotel and can be a little noisy."
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"Quiet location in business park."
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