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Courtyard Richmond North/Glen Allen

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168 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Richmond North/Glen Allen
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Showing 167: English reviews
Reviewed 29 January 2016 via mobile

We always enjoy staying at Marriott Courtyards - this one was no exception! We exited I95 when the snow started and ended up staying 3 nights! The staff were all super friendly. We enjoyed using the pool, the fitness center as well as the Bistro - which we were grateful for with all the local restaurants closed due to the...

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Thank Dan S
Camp Hill, Pennsylvania
Reviewed 24 December 2015

Rom wasn't read when we arrived. We were told 15 - 20 minutes so we went to get a quick, late lunch. Upon return 1/2 hour later room was still not ready - probably 1/2 hour or so. After telling the desk person that was not acceptable as we had to be somewhere and needed a room NOW. Manager overhead...

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Thank Edd R
Katy P, Manager at Courtyard Richmond North/Glen Allen, responded to this review

Edd R, Thank you for providing us with feedback regarding your stay! We appreciate that you took the time out of your day to allow us a chance to coach and train our staff to better serve our guests. Please accept our apologies that your room was not ready when you arrived the first or second time. I am glad...

Baltimore, Maryland
Reviewed 24 December 2015

Every time we stay here it is inundated with kids for soccer tournaments and other activities. We have had the staff be a little nasty with us before. There is a gentleman who works there who is very nice and kind. But the ladies behind the desk were all a little rough regarding our one year old. Not too friendly....

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Thank joeybagz312
Katy P, Manager at Courtyard Richmond North/Glen Allen, responded to this review

joeybagz312, Thank you for reaching out via TripAdvisor to tell us about your stay. Our hotel is frequently occupied by sports teams on the weekends and we do all that we can do ensure this does not affect our other guests. I apologize if this was not the case during your stay. I will certainly be speaking with our maintenance...

Hamilton, Canada
Reviewed 24 December 2015

Overall good stay but could be great with some attention to detail Bed and bedding very comfortable Staff ok but not very friendly Wifi did NOT work well first night but fine the second night Breakfast not included, not even coffee! but available at a charge. Hotel tub is NOT hot. Business center computer desktop browsers out of date and...

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Thank HojasRojas
West Chester, Pennsylvania
Reviewed 17 November 2015 via mobile

We stopped here on the way home from Atlanta. We had a clean room with friendly front desk staff. Since it was late we didn't want to leave so we grabbed a bunch of stuff at the lobby bistro. The food was very good but a little expensive as were the drinks. This being said you pay for convenience but...

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Thank Steve112975
Bristow, Virginia
Reviewed 15 November 2015 via mobile

Stayed here for weekend sports tournament. Nice room as expected for Marriott standard. Had issues with availability of room and very mediocre breakfast for price. Our room wasn't available until after 4:00 pm, which was several hours past what was promised. Also, the next morning we played our games then came back to shower and check out but keys would...

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Thank Michael A
Katy P, Manager at Courtyard Richmond North/Glen Allen, responded to this review

Michael A, Thank you for leaving us a review! We appreciate all comments from our guests. I would like to apologize that you had a few issues during your stay. Unfortunately, our breakfast and our prices for breakfast is set by Marriott. We cannot change these items or the prices but I will certainly pass your comments along to our...

Staten Island, New York
Reviewed 5 October 2015 via mobile

Our group rented 6 rooms for the night. We had a quick check in for us and we were impressed with the cleanliness of the rooms. The Bistro down in the lobby is a great idea. It is a combination light foods, Starbucks, bar area. A great place to relax and unwind after traveling. Also, there are plenty of restaurants...

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Thank Steve G
long island, NY
Reviewed 28 September 2015

Everyone at the front desk (and anyone i encountered) was very friendly and nice. Room was clean and ready for me when i checked in - i did use the mobile phone app to pre-check-in so maybe that helped but it was ready non the less. Nothing bad to say. did not use any of the amenities so can not...

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Thank longisland_NYKleo
Huntington, New York
Reviewed 26 August 2015

My sisters and I stayed here on our way to Charleston, SC. The hotel was in the midst of renovations and the reception desk was in a temporary location. The hotel staff was very nice and gave us some tips on where to eat. It's near a main road with many options for dinner. It's about 20 min from Richmond....

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Thank Bonnie W
Jesse R, General Manager at Courtyard Richmond North/Glen Allen, responded to this review

Ms. Bonnie W. Thank you for your response to your visit here at the Courtyard Glen Allen, VA. I'm not too sure you stayed with us because our front desk nor any part of our hotel is under renovations. We may have been doing some painting on our lobby ceiling at the time but we are not under any renovations....

Reviewed 24 August 2015 via mobile

I am a little surprised by some of the poor reviews I read regarding the property. My wife and I stayed there last week when we passed through Richmond and did not experience any issues. The room was clean and the staff was friendly. We have stayed at Marriott properties all over the country and this Courtyard was up to...

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1Thank Kevin C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The new state-of-the-art lobby at Courtyard Richmond North provides greater flexibility and choices for our guests. This Glen Allen hotel's lobby features inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news via our GoBoard. ... more   less 

Additional Information about Courtyard Richmond North/Glen Allen

Address: 10077 Brook Rd, Glen Allen, VA 23059-6506
Region: United States > Virginia > Glen Allen
Price Range: RM580 - RM786 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond North/Glen Allen 3*
Number of rooms: 150
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Also Known As:
Courtyard Richmond North/Glen Allen Hotel Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond North/Glen Allen staff and other travellers.
1 question
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Virginia, United States
over a year ago

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Questions? Get answers from Courtyard Richmond North/Glen Allen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My perception is that they were all nice.”
 of 5 bubbles Marriott_Devotee, 9 Aug 2016 | Read review
“All the rooms we have stayed in have been quiet”
 of 5 bubbles C3823RTkathleens, 7 Mar 2016 | Read review
“Big room on first floor.”
 of 5 bubbles KingofCherryValley, 1 Mar 2016 | Read review
“Get on back side--toward road not parking lot.”
 of 5 bubbles thomasn810, 26 May 2015 | Read review
“I normally like the first floor, but ended up on the 4th floor. It was perfect. It was quiet and peaceful. We were near the ice machine but never heard it. So I recommend the 4th floor. We also faced the street side but never heard the traffic.”
 of 5 bubbles azsunrise, 16 Jul 2014 | Read review
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