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Aloft Richmond West

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Traveller (89)
Room & Suite (53)
Dining (7)
Overview
  • Excellent25%
  • Very good31%
  • Average19%
  • Poor14%
  • Terrible11%
Travellers talk about
“whole foods”(47 reviews)
“modern hotel”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
31 Jul1 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (398)
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397 results
Traveller rating
99
121
76
57
44
Traveller type
Time of year
LanguageEnglish
99
121
76
57
44
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All reviewswhole foodswest broad villagemodern hotelbliss productsdog treatssalsa dancingnew developmentstaff was friendlyoff the highwayaloftsrichmondnadialaptopgmvcuvirginia
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1 - 5 of 397 reviews
Reviewed 2 weeks ago via mobile

This will is the first time I visited the Aloft chain. I was pleasantly surprised. The room was clean and the bed comfortable. The location was great. The best thing though was the warm reception I received from Rikki when I registered. I will definitely...More

Thank DGBusinessTravel
Response from sethweiss, General Manager at Aloft Richmond WestResponded 2 weeks ago

Thank you very much for taking the time to review our hotel. The staff and I are extremely pleased that you had a great stay. I will pass along your comments to the team, especially Rikki. Sincerely, Seth Weiss General Manager

Reviewed 3 weeks ago via mobile

We selected Aloft due to its location because we could walk and restaurant and bar hop. Our major issue was the KEY issue. When we checked in we were told that they have been having issues with the keycards. We'll we checked in and couldn't...More

Thank vagirl2015
Response from sethweiss, General Manager at Aloft Richmond WestResponded 3 weeks ago

Thank you for your review of our hotel. I am so sorry for all the confusion. This is not typical of our hotel and I will follow up with the team to see where we dropped the ball. We hope to see you again under...More

Reviewed 3 weeks ago via mobile

I’m an Aloft fan having stayed several times at the hotel in Brussels and Chesapeake. Stayed here in Richmond one night while visiting family. Very hot day in Richmond and unfortunately the hotel is undoing renovations. Lobby and hallways were a bit warm but Aloft...More

Thank D W
Response from sethweiss, General Manager at Aloft Richmond WestResponded 3 weeks ago

Thank you very much for your review. I will let Walter know your awesome comments about him. The AC issues will soon be a thing of the past and all will be great with the Aloft Richmond West Short Pump. Sincerely, Seth Weiss General Manager

Reviewed 4 weeks ago via mobile

We enjoy staying at Aloft Hotels thru out the country. This location appears to be new-ish and its in a wonderful spot, adjacent to shops and restaurants all in walking distance. It just needs some love. The AC units were being renovated on our floor...More

Thank Denise D
Response from sethweiss, General Manager at Aloft Richmond WestResponded 4 weeks ago

I am so sorry your stay was not up to your or our expectation. We are working hard to rectify all the issues you expressed. We are currently in the process of painting all of our rooms. We have a brand new freezer on order...More

Reviewed 5 weeks ago

As our child finished their undergraduate life this past May, we again found ourselves staying at the Aloft in Glen Allen. Having found this years ago, the staff there have always made it feel like home. It is still a great location whether you are...More

Thank Chris N
Response from sethweiss, General Manager at Aloft Richmond WestResponded 4 weeks ago

Thank you very much for taking the time to review our hotel. We truly appreciate your business and hope to see you again soon. Our goal is to provide all of our guests with great service and I am glad we met that expectation on...More

View more reviews
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Non-Smoking Hotel
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Indoor pool
Heated pool
Details
Price range
US$114 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (89)
Room & Suite (53)
Dining (7)
Pool & Beach (1)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Kelly O
26 October 2015|
AnswerShow all 6 answers
Response from Nadia K | Property representative |
Yes we do have microwave located at the Re-fuel by the lobby . Unfortunately we don't have comp breakfast , but the prices and option is great. Hope to see you at the aloft richmond west
0
Votes
Room Tips
"Rooms not facing the street or rooms down the hallway with no rooms on the opposite side."
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"There was a lot of noise from the people above me and a dog next door - may want to ask for a room on the top..."
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"If you are a light sleeper ask for a room facing parking lot"
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"200 level rooms are closest to the indoor pool."
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