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Aloft Richmond West

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Aloft Richmond West
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354 Reviews from our TripAdvisor Community

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Showing 353: English reviews
San Jose, California
Reviewed 23 December 2016

On a recent business trip I stayed at the Aloft for 5 days. I usually stayed at the Hilton but it was booked. I had never stayed at an Alof before but since it is a Westin brand I had very high expectations. When I got to my room (316) I noticed that it was in bad condition and was...

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Helpful?
1Thank Fred L
Management response:

I just wanted to apologize for the condition of the bathroom tiles in your suite. These are being addressed and our rooms are being renovated as we speak, about 10 at a time as to not interfere with our guests. I hope you will come back to see our improvements and we look forward to serving you again. Sincerely, Seth...

Reviewed 20 December 2016 via mobile

First of all, the room seemed to need a little more cleaning. Then the ACs didn't work so we were moved 3 times and the last one didn't work too well either. Then there is no continental breakfast which is not common for 3 stars or above. For a modern hotel I was disappointed for real.

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Helpful?
1Thank Jeremy L
Management response:

I just wanted to apologize for the inconveniences you experienced at our hotel. We were having issues with the AC's during your stay with us and we believe that these issues have been taken care of. Unfortunately, Aloft does not provide a complimentary continental breakfast as we do have a chef on property to make breakfast to order. Please let...

Gum Spring, Virginia
Reviewed 13 December 2016 via mobile

My husband and I booked a room for a Saturday night. We booked through Expedia and first when we checked in the receptionist was alone during peak check in time. Second we booked a king bed but were rudely told that because we booked through a third party we didn't get to chose the type of accommodations. With no apology...

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Helpful?
1Thank Jacquilee9
Nadia K, Manager at Aloft Richmond West, responded to this review

On behalf of Aloft Richmond West, please accept my apology for your unpleasant stay at our hotel. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, we hope you will come back and see the improvement...

Vancouver, Canada
Reviewed 8 December 2016

I really like the aLoft brand, and so this one let me down quite a bit. The lobby layout and parking situation are poor. The staff is absolutely terrible. I had pre-paid for my room for an entire week. However, I had travel delays of 2 days. I had called and asked since I pre-paid, would it be a problem...

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Helpful?
1Thank Desespoir
Nadia K, Manager at Aloft Richmond West, responded to this review

On behalf of Aloft Richmond West, please accept my apology for your unpleasant stay at our hotel. and the confusion happened to your reservation. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, we hope you...

Daytona Beach, Florida
Reviewed 28 November 2016

This was our second stay at an aloft hotel property whereby things were not up to reasonable standards. We were gun shy for staying at this chain for a second time, but figured our prior stay was in another state, assuming we experienced an isolated incident. The property in Richmond was chosen as it was very conveniently located for spending...

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Helpful?
2Thank boonas
Nadia K, Manager at Aloft Richmond West, responded to this review

On behalf of Aloft Richmond West, please accept my apology for your unpleasant stay at our hotel. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. we are going though renovation at this moment, and would...

Santiago, Chile
Reviewed 28 November 2016

The hotel is in a very convenient part of town, nice design, comfortable rooms and pretty good breakfast. The REAL difference is their staff. From the Housekeeping manager to the front desk staff everyone was absolutely exceptional. I was surprised and the "above and beyond" attitude. We will DEFINITELY return!

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Helpful?
1Thank matthewjbros
Nadia K, Manager at Aloft Richmond West, responded to this review

in behave of all Aloft Richmond West team we thank you, and we are happy that we meet your acceptation and hope to see you again . Sincerely, Nadia Khalil

Pittsburgh, Pennsylvania
Reviewed 25 November 2016 via mobile

Very chic and modern decor. Loved this hotel, especially the lively atmosphere in the bar area. Salsa dancing was fun to watch. It was nice to sit and have a good drink after a long day of travel. Rooms were amazing and Bed, super comfortable. We received a Military Discount which was a nice addition. This hotel, was close to...

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Helpful?
1Thank Wendy C
Nadia K, Manager at Aloft Richmond West, responded to this review

we would like to thank you for staying with us at aloft Richmond West , and hope to see you again. we are glad we meet your expectation . Sincerely, Nadia Khalil

Charlotte, North Carolina
Reviewed 4 November 2016 via mobile

I'll be honest, when I first checked the reviews of this property I thought I'd made a big mistake...but seeing is believing. For starters, the aLoft properties have always been up to standard and how can you lose with the W Hotel. Front desk staff was more than accommodating , my room was fine for myself and my wife and...

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Helpful?
1Thank Darren S
Nadia K, Manager at Aloft Richmond West, responded to this review

we would like to thank you for staying with us at aloft Richmond West , and hope to see you again. we are glad we meet your expectation . Sincerely, Nadia Khalil

Charlotte, North Carolina
Reviewed 30 October 2016

I always know what to expect at Aloft, and that was true again at this one. Simple check in / check out, simple food in lobby, very simple no frills room. But comfortable and very cheap. Will stay again if traveling for business.

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Helpful?
Thank Marc M
Nadia K, Manager at Aloft Richmond West, responded to this review

we would like to thank you for staying with us at aloft Richmond West , and hope to see you again. we are glad we meet your expectation . Thank you Sincerely, Nadia Khalil

Vienna, Virginia
Reviewed 23 October 2016

Aloft properties were fun and cutting edge when first conceived in 2005. Since then, little has been updated (or apparently repaired), leaving the hotels with the appearance of being out of date and down on their luck. Things that looked fresh and fun now appear to be cluttered, mismatched, and dingy. Adding to that issue at this particular property are...

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Helpful?
Thank Icarus922
Nadia K, Manager at Aloft Richmond West, responded to this review

Thank you for staying with us, and On behalf of Aloft Richmond West, please accept my apology for your unpleasant stay at our hotel. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, we hope you...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Aloft Richmond West is set in the hot new West Broad Village lifestyle center, just minutes from shopping at Short Pump Town Center, the Innsbrook Office Park, and downtown Richmond. ... more   less 

Additional Information about Aloft Richmond West

Address: 3939 Duckling Dr, Glen Allen, VA 23060-5895
Region: United States > Virginia > Glen Allen
Price Range: RM503 - RM812 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Richmond West 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Aloft Richmond West Hotel Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Richmond West staff and other travellers.
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Questions? Get answers from Aloft Richmond West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor away from the elevators.”
 of 5 bubbles F4594UFfrankp, 26 Mar 2017 | Read review
“All rooms are great”
 of 5 bubbles reemamohammed786, 21 Feb 2017 | Read review
“Find a room in another hotel”
 of 5 bubbles cruisecritic201, 6 Feb 2017 | Read review
“Avoid room 316 - Moldy shower tiles”
  • Room 316
  • Room 316 - Moldy shower tiles
  • Room 316
  • Room 316
  • Room 316
  • Room 316
  • Room 316 - Moldy shower tiles
  • Room 215
 of 5 bubbles Lovef1906, 22 Dec 2016 | Read review
“Choose another Hotel. See review above.”
 of 5 bubbles TimMcAfee, 5 Oct 2016 | Read review
5 of 5