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All reviews best westerns western hotels best western rewards room was clean hot breakfast bathroom door overnight stay the breakfast area free breakfast richmond area yogurt front desk clerk staff was very friendly cleanliness virginia interstate channels
Our room was ready, the front desk clerk was very nice and helpful. The room was clean and exactly what we requested. It was an easy check in and out and the hotel was located in a decent and quiet area. We were allowed to...More
Thank Garry T
Response from FrontDesk_GM, General Manager at Best Western Plus Glen Allen InnResponded 1 week ago
We appreciate you taking the time to reach out after your recent stay at the Best Western Plus Glen Allen Inn Hotel! It is our goal to make sure each guest receives welcoming and friendly service from the moment they arrive, and we're...More
A pretty run down bathroom and a very moldy smelling room. There were some hairs on the comforter of one of tge beds.
We have stayed at much nicer places for that price and won’t be back.
The woman who checked us in late at...More
Response from FrontDesk_GM, General Manager at Best Western Plus Glen Allen InnResponded 3 weeks ago
Thank you for your feedback. While we're glad you felt welcome upon arrival, we apologize for any concerns about the condition of the room. Comments like yours help us improve, and we'd appreciate the chance to improve your perception and offer you more...More
We booked our hotel through hotels.com about 15 minutes before checking in. It was 1am and the lady at the front desk buzzed us in and took care of our reservation with a smile and great attitude. We were exhausted but couldn’t help chatting with...More
Response from FrontDesk_GM, General Manager at Best Western Plus Glen Allen InnResponded 12 October 2018
Thank you so much for staying with us at Best Western Plus Glen Allen Inn. It was our pleasure to welcome in your party of four, and we delight in reading that you felt so taken care of during your visit. It was...More
This is a good location to stop for a night or two. They have good breakfast and friendly staff. Their website says that this hotel was recently built. Although the hotel was in good repair, it didn't seem brand new. There was small wear and...More
Thank Christopher R
Response from FrontDesk_GM, General Manager at Best Western Plus Glen Allen InnResponded 2 October 2018
We love learning about our guests' experiences and truly appreciate your thoughtful feedback. It great to see that we were able to meet your expectations by delivering friendly service, a convenient location, and comfortable beds. Also, we're happy to hear that you enjoyed...More
We were only there for one night and had no reservations so were very happy they had available rooms. However, once we were settled in, we discovered there was no internet. When we called down to the desk the response was "we have been having...More
Response from FrontDesk_GM, General Manager at Best Western Plus Glen Allen InnResponded 21 September 2018
Thank you for notifying us about your recent visit, we take all feedback to heart. We're pleased to see that we were able to accommodate your last minute reservation request. We're very sorry about the issue with the internet and apologize for the concerns you...More