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Richmond Marriott Short Pump

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Traveller (153)
Room & Suite (50)
Dining (7)
Ratings and reviews
Certificate of Excellence
  • Excellent62%
  • Very good25%
  • Average6%
  • Poor5%
  • Terrible2%
Travellers talk about
“m club”(9 reviews)
“short pump”(39 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
3 Star Hotel
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel in Glen Allen, Virginia features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect...
Offers from Richmond Marriott Short Pump
Special Offer: Member Rates
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Location and contact
4240 Dominion Boulevard, Glen Allen, VA 23060
Hotel website
28.6 km to Richmond Intl Airport (Byrd Field)
25 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (214)
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Traveller rating
128
55
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6
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LanguageEnglish
128
55
13
12
6
Show reviews that mention
All reviewsthe concierge loungem clubshort pumpvery large flat screen tvmood lightingfront desksliding glassnice indoor poolplatform bedfirst floorpool and fitness centerbathroom doorroom servicehotel is lovelyhotel is locatedoffice parkplatinum member
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1 - 5 of 214 reviews
Reviewed 2 days ago via mobile

Not so impressed. I’m a Marriott Platinum member, didn’t get a room upgrade. Didn’t get extra towels, didn’t get room near elevator, all were requested. Room didn’t have a garbage can near the desk. WiFi didn’t work in my room until I complained at front...More

Thank Brian M
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded yesterday

Thank you for your review on your recent visit, Brian. It appears there were several missed chances to provide you with the five-star experience we wish you had, and we hope you accept our sincerest apologies. Rest assured, we will be going over your review...More

Reviewed 1 week ago

Clean hotel great customer service. A/C was lacking at time wasn't that hot when in Richmond. Would stay again if in the area. We stay on the top flor and had a balcony, They call it the concierge floor, I didnt see any difference between...More

Thank brianb500
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded 1 week ago

Thank you for sharing how our excellent customer service and spotless room made for a great stay at Richmond Marriott Short Pump, Brian. Hopefully, you enjoyed your lovely view from your top-floor balcony. We look forward to your future visit!

Reviewed 1 week ago

We learned from the desk clerk that the 15-year-old hotel had been completely renovated two years ago. The room was nicely decorated, with a corner sofa and very comfortable king-size bed. The TV set appeared to be 60" with many channels including several HBO channels....More

Thank Robert S
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded 1 week ago

Thank you for your positive feedback on our recently completed renovations and our excellent location to downtown, Robert! Our goal is to provide our guests with all of the comforts of home by providing plenty of charge-ports, comfortable beds, and spacious rooms, and we are...More

Reviewed 2 weeks ago via mobile

Somehow we were given a handicapped suite which was a nice bonus. Room was huge. Tvs were huge. Bathroom was huge. Air-conditioning was practically non-existent. VIP lounge was very nice with an abundance of beverages, some snacks and hot plates which never seemed to be...More

Thank jtbambam79
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded 1 week ago

We are pleased you enjoyed your spacious room along with our lounge with plenty of snacks and drinks at the ready for your enjoyment. Thank you for sharing how our staff was attentive, and we are glad that your few concerns did not take away...More

Reviewed 2 weeks ago

I stayed for business/leisure twice. The only reason I did not rate as Excellent was the issues I had with incorrect invoice and the breakfast buffet. The server added a tip I did not authorize, disputed with AMEX and they gave me a credit. The...More

Thank Mobilmima
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded 2 weeks ago

Thank you for your review of your recent stay at Richmond Marriott Short Pump! Our goal is to treat all of our guests with care, but we are glad you enjoyed the perks of being a Gold Elite member. It is great you found your...More

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About
Description
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel in Glen Allen, Virginia features a classy lobby bar, eclectic restaurant, more than 6000 ...More square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel Amenities
HOTEL FEATURES
Restaurant
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair Access
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (153)
Room & Suite (50)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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lightchaser
24 July 2016|
AnswerShow all 4 answers
Response from LAFRANCIS F | Reviewed this property |
Amazingly comfortable. I love a comfortable supportive bed.
1
Vote
TravelingThruEurope
23 December 2015|
AnswerShow all 2 answers
Response from Saxeygirl | Reviewed this property |
I think the Club Lounge is for Marriott platinum members. We are so enjoyed it very much. Open most hours for soft drinks, coffee, and a few snacks and the breakfast was very nice. REAL scrambled eggs, fruit, sausage... More
0
Votes
CharriStewart
11 November 2015|
AnswerShow all 3 answers
Response from Platinum2VA | Reviewed this property |
The pool area was painted and "refreshed" - acccording to my husband, who used the pool. He said that it was very pleasant, and the temperature was much better(warmer) than before the renovation.