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Richmond Marriott Short Pump

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130 Reviews from our TripAdvisor Community

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Showing 130: English reviews
Mount Royal, New Jersey
Reviewed 6 days ago NEWvia mobile

I booked a "Stay Well" room for three nights (Thursday - Sunday). Please check my other reviews, I never write negative reviews. I have Elite Statue with Marriott, which makes this experience even worse. A day prior to arriving I called to confirm my stay. My reservation for Saturday night had been bumped. I spent twenty minutes on hold, waiting...

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Helpful?
Thank ChrisBruner
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We regret to hear that you did not have a great time at our hotel. It is disappointing that we let you down when it mattered the most. As you mentioned, comfort is one of the most important aspects of a stay and we will work hard with our team to improve upon the quality of our services. We always...

Newport News, Virginia
Reviewed 1 week ago

Stayed in Room 658 at the Marriott for one night in December to attend a class. Had previously stayed for two nights in September. Check-in was seamless and efficient. Very friendly staff. Public rooms are nice and clean. This time I stayed in Room 658. Nice modern design. Comfy bed and nice toiletries and linens. Very similar to my prior...

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Helpful?
Thank virginian9
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you back to our hotel. We are glad that everything went smoothly during check-in and that you received a warm welcome upon your arrival. However, it is disappointing to read that this stay was not as good as the last one. Please know that our staff is always available as they would have tried...

Belleville, Illinois
Reviewed 1 week ago via mobile

This hotel and my hotel experience were excellent! From the greeting upon arrival to the bar service to the overall absolutely friendly staff, I couldn't have asked for better service. The rooms are updated and clean. Wish I could have stayed longer! The fitness room is decently supplied with treadmills, recumbent & stationery bikes and an elliptical machine. I don't...

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Helpful?
Thank MelanieF416
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It makes us smile to learn that you received such a warm welcome upon your arrival! We certainly love to make our guests feel at home here and we are glad that you felt that way. Your compliments about our fitness center are truly appreciated. It is nice that you had the opportunity to work out and that you enjoyed...

Reviewed 2 weeks ago via mobile

After a grueling 10 hour drive in rain and heavy traffic, we couldn't have been happier than to be greeted by Zachery at the front desk who provided us with excellent local information, as well as, an excellent accommodation. After a quick change, we made our way to the restaurant/bar where we met Jesus who functioned as both our bartender...

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Helpful?
Thank Felicia C
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

How wonderful is it to learn that you were greeted with such a warm welcome by Zachery after a long trip! We are glad that he was able to assist you by providing excellent suggestions of area attractions. Our gourmet burgers are a guest favorite, so we are delighted that you had the opportunity to dine at our Greatroom restaurant....

Hurt, Virginia
Reviewed 2 weeks ago via mobile

My daughter and I spent one night here after a long day at an area festival. Check-in was quick and friendly. We were tired so we ordered a pizza and relaxed in our comfortable and clean room. We especially loved that our TV had Netflix on it. We enjoyed our stay here and will return if ever in the area.

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Helpful?
Thank Poo1972
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for choosing our hotel to stay at during your trip to the festival! We are glad that everything went smoothly during check-in and that you were able to relax in your accommodations after a long day. It is nice that our in-room amenities were a highlight of your stay as watching TV is a perfect way to unwind....

North Carolina
Reviewed 3 weeks ago

Stayed at this hotel for a night while on a road trip and it will be on my short list of places to stop off. The hotel is very attractive, the rooms modern, clean and well thought out, with a good TV, and lots of places to charge devices. The bed linens and the bathroom were spotless. The staff at...

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Helpful?
Thank workwings
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It is such a pleasure to read that you consider our property to be one of your go-to hotels. We are overwhelmed with joy to hear that you were impressed by the appearance of our hotel. How great is it to learn that you found everything to be perfect for your stay. We thank you for your kind compliments about...

Reviewed 3 weeks ago via mobile

Every person we encountered who worked here was gracious and professional, from the front desk, room service and resturaunts. The hotel is very nice!! The room was clean and spacious. One of the best stays in a Marriott.

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Helpful?
Thank Larissa L
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Your review has made our day! To learn that you had one of the best stays at our hotel is very pleasant to us. We will make sure to share your high remarks with our wonderful staff as they will be pleased to hear that you felt very accommodated by their services. Thank you for your excellent review, and we...

Richmond, Virginia
Reviewed 3 weeks ago

The staff and Marriott-level furnishings make the place comfortable and the location gets you into Richmond traffic almost immediately. Oh, that's a benefit. It's when things go wrong that you encounter corporate culture. Didn't ask for it, but got to ride in an elevator known to be 'out of service', but un-marked and still "running". Oy vey. First time stuck...

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Helpful?
Thank Bob K
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We are pleased that you enjoyed your accommodations and your delicious meal for breakfast. However, we sincerely apologize for any inconveniences you encountered and we are glad that our manager assisted you accordingly. We appreciate you for taking the time to share your feedback with us and we will share all of your comments with our team. Thank you, and...

Yardley, Pennsylvania
Reviewed 4 weeks ago

This is a quality Marriott. The staff is courteous and service oriented. Check in was swift and easy. My room was comfortable, clean and quiet. The lounge on the first floor off the lobby is easily accessible and well stocked for snacks and breakfast. A great experience all around.

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Helpful?
Thank Ezra S
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It makes us smile to read comments like yours! We truly are flattered by your high remarks about our hotel and that you found everything to be top-quality here. We will let our staff know about how much you appreciated their prompt, friendly service. It was a pleasure of welcoming you to our hotel, and we hope to welcome you...

Jacksonville, Florida
Reviewed 4 weeks ago via mobile

The staff here is top notch. Professional, attentive to detail, and quick. The bar didn't have bitters both nights I stayed here when I was told they were getting it the first night. How hard is that? Room service was on time and food was delicious!

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Helpful?
Thank Rubble1234
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It brings us joy to learn that you consider our staff to be top-notch in their services. We always want our guests to have a relaxing time here, and we are glad that you enjoyed our room service and food. However, we sincerely apologize for any inconveniences you encountered at our bar. We will discuss your concerns with our team....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 

Additional Information about Richmond Marriott Short Pump

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060 (Formerly Richmond Marriott West)
Region: United States > Virginia > Glen Allen
Price Range: RM593 - RM1,151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Marriott Short Pump 3*
Number of rooms: 234
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Priceline, Travelocity and Orbitz so you can book your Richmond Marriott Short Pump reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Marriott Short Pump staff and other travellers.
4 questions
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San Ramon, California
6 months ago
over a year ago

See all questions (4)

Questions? Get answers from Richmond Marriott Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an interior facing room. Exterior rooms have noise and face the parking lots.”
 of 5 bubbles virginian9, 14 Jan 2017 | Read review
“I chose highest, 4th floor and it looked like everyone else did too...go figure.”
 of 5 bubbles bobkZ3950AI, 26 Dec 2016 | Read review
“I usually book a Stay Well room, because I like the Spa-like experience”
 of 5 bubbles sondrah171, 13 Dec 2016 | Read review
“Ask for a room facing the front street, otherwise you may face other rooms and possibly see the roof area of the building.”
 of 5 bubbles TWEETYCCC, 14 Nov 2016 | Read review
“The Stay Well rooms are innovative brilliance.”
 of 5 bubbles RM_Stafford, 7 Nov 2016 | Read review
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