We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel in Glen Allen, Virginia features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City.
All reviews the concierge lounge m club short pump very large flat screen tv mood lighting front desk sliding glass hotel is lovely first floor bathroom door hotel is located pool and fitness center platinum member office park up to date lounge area full service hotel
Our stay began in a promising way with a very warm greeting by the front desk clerk, who thanked me for my loyalty and Platinum status and also wished me a belated happy birthday, which was completely unexpected and kind. Our room itself (445 I...More
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded 8 October 2018
Thank you for taking the time to write such a detailed review of your stay with us. We take our customer feedback very seriously and will indeed be discussing everything you have mentioned. I would like to start by saying I am thrilled you received...More
Aside from the fact that the cold decorating looks more like a prison with all the concrete, gray walls, and exposed ceiling tubing, than a Hotel, it's the most uncomfortable and unwelcome Hotel I've ever stayed in and I travel a lot!! The rooms remind...More
Thank Gina M
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded 3 October 2018
Thank you for sharing your thoughts, Gina. We were surprised by your comments and feel as though you may be reviewing a different hotel as your comments do not describe the appearance of our property. We hope that if you're ever in Glen Allen that...More
I knew this Marriott had a good reviews and it is a pretty, modern hotel, but it was a disappointing stay. First, the good: the bed was very comfortable and the bathroom, including the water pressure, was very nice. Now, the not-so-good: we had booked...More
Thank Jessica H
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded 27 September 2018
Thank you for bringing this to our attention, Jessica. While we do our best to ensure guests receive the room type they requested during their booking, unfortunately, it can depend on the room availability upon check-in. Your frustration is understandable, though we do our best...More
Currently staying here, got in fairly late after many flight delays. Was not greeted as a Gold Elite member, was not given an upgrade, I had requested a high room which I did not get either, had requested additional items for the room which I...More
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded 19 September 2018
Your frustration after many flight delays of coming to a room that did not meet your expectations is understandable, Donna, and we apologize for your experience. If you are still in house, please reach out to our front desk team as we’d love the opportunity...More
We were here for a soccer tournament at the Richmond Strikers fields. This hotel was beautiful and in a great location. The water pressure in the shower was awesome.
There were many restaurants within walking distance and a fabulous outdoor mall nearby. The woman who...More
Thank Maureen B
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded 4 September 2018
Thank you for choosing to stay at Richmond Marriott Short Pump during your soccer tournament, Maureen, and we are thrilled our ideal location to many local restaurants and our friendly staff provided you with a pleasant experience. Your compliments on our beautiful facility are appreciated,...More
Response from Saxeygirl | Reviewed this property |
I think the Club Lounge is for Marriott platinum members. We are so enjoyed it very much. Open most hours for soft drinks, coffee, and a few snacks and the breakfast was very nice. REAL scrambled eggs, fruit, sausage... More
I think the Club Lounge is for Marriott platinum members. We are so enjoyed it very much. Open most hours for soft drinks, coffee, and a few snacks and the breakfast was very nice. REAL scrambled eggs, fruit, sausage, breads. There is a lounge area with big comfy chairs if you just want a quiet place to lounge or read.