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Hilton Garden Inn Richmond Innsbrook

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Hilton Garden Inn Richmond Innsbrook
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534 Reviews from our TripAdvisor Community

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Showing 529: English reviews
Newport News, Virginia
Reviewed 3 days ago NEW

The breakfast was amazing! Worth adding it into our room package.Our room was next to the stairwell which didn't make for the best nights sleep as we could hear the door opening and closing all throughout the night.

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Helpful?
Thank nicholc891
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Nicholc, I am so sorry being near the stairwell doors impacted your stay. I will be checking these doors this afternoon to see what we can do about minimizing the noise that is produced by them. We do appreciate your feedback and hope that this does not keep from seeing you again in the future.

Phoenixville, United States
Reviewed 3 days ago NEW

Over charged us by $10 for room v. reservation price. When attempting to credit us back $10, they charged us another $106.05. issue still unresolved. Manager (Carter) and front desk personnel are incompetent. They need more training. We would not stay there again.

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Helpful?
Thank michaelcK8778KK
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Mr. C, Again, I want to apologize for the extra time you have had to spend to correct the billing error. As I mentioned to your wife when she brought it to our attention, we have credited the credit card used but it does take 5 to 7 business days to go through the credit card channels and reflect onto...

Miami Beach, Florida
Reviewed 4 days ago NEW

The staff at this hotel is outstanding. The location is great and there is self parking. Room 501 has a leaking pipe under the sink and the faucet also leaks and runs all over the floor. When using the shower, you have to stand right up front as this will also pour out under the flimsy shower curtain and flood...

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Helpful?
Thank MsTricey
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Ms. Tricey, We are glad you enjoyed the staff but I am sorry we did not deliver the same satisfaction on the guest room side. I do appreciate you bring the dripping pipe, Shower curtain, and towel replenishment to our attention so we can address this for our next guest. I will be reaching out to you further as well...

Howell, Michigan
Reviewed 1 week ago NEW

The Hilton Garden is clean and modern with comfortable rooms. You can walk to restaurants right behind the hotel which is very convenient if you want to just park the car. I stayed here for business with coworkers and we used the meeting rooms on the first floor. The room was set up and included refreshments. Overall very positive experience.

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Helpful?
Thank Lynn04444444
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Lynn, We are glad you had such a positive experience with the hotel and your meeting room needs. We hope you enjoy the holidays and will see you in the new year.

Reviewed 1 week ago

I stayed at this hotel two nights in November 2016. I was traveling on business and the hotel is well situated and designed for both business and personal travel. The entire staff including Front Desk, breakfast/lobby, housekeeping were professional, friendly and welcoming. I was able to work several hours very comfortably in the hotel lobby and use the business center...

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Helpful?
Thank GlobalWarrior29
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

GlobalWarrior, Thank you for the kind review and we are glad that you found the hotel to exceed your business travel needs. We look forward to welcoming you back soon.

Houston, Texas
Reviewed 1 week ago

Our room was dirty upon check in. Bedding and towels had not been changed and the room had not been vacuumed. We advised the front desk but this was not improved on the secon night. After complaining a second time, they changed our room and gave us a voucher for breakfast

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Helpful?
Thank T3190IYrobertd
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Robertd, I am so sorry for your experience at during your past stay. As you can see by previous reviews this is not typical of our hotel. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will...

Ashburn
Reviewed 1 week ago via mobile

The front desk personnel was very friendly and helpful. The room was nice enough, very spacious with free wi-fi, and included a microwave and fridge. It is in a great location, very near good restaurants and shopping. The room was not the cleanest. Some of the surfaces were sticky, and we found a small bottle of milk in the fridge....

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Helpful?
Thank PlacesToSee4
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

PlaceToSee, Thank you for your review. I am glad you enjoyed the staff and some of our amenities but I am sorry about the cleanliness issues with the sticky surface and previous guest item in the fridge. This is not acceptable and I apologize for it happening during your stay.

Frisco, North Carolina
Reviewed 1 week ago

11/25/2016 my mom and I check in for a one night stay. My mom was greeted by a young lady who seemed to put off to actually speak loud enough for my mom to hear in which direction the elevators were (thank God for signs on the wall), I do acknowledge that we were checking in around 11:30ish so it...

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Helpful?
Thank islandgirlem
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Islandgirl, Thank you for taking the time to share your experience about your recent stay at our hotel. As a HHonors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please...

Reviewed 2 weeks ago via mobile

We stayed here as a last minute date. The hotel front desk staff was very professional and friendly. The rooms were very clean and comfortable. My wife loves the cookies and drink they provide in the afternoon.

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Helpful?
Thank Darrin H
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Darrin, We are so glad you and your wife enjoyed the date night away from home. Thank you for the feedback and we look forward to your return.

Glen Allen, Virginia
Reviewed 2 weeks ago

I receive Great customer service at the desk during my check in, check out and they were very friendly each time I came into the hotel. I would say their professional mannerisms were on par. The location is incredible as it is not far from many restaurants and shopping areas.

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Helpful?
Thank nancyrR6101UL
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Nancy, We are so glad you had a relaxing stay and appreciate the comments in regards to our professional staff. Thank you and we look forward to your return.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Hilton Garden Inn Richmond Innsbrook

Address: 4050 Cox Rd, Glen Allen, VA 23060-3396
Region: United States > Virginia > Glen Allen
Price Range: RM377 - RM971 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond Innsbrook 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Hilton Glen Allen
Hilton Garden Inn Glen Allen
Glen Allen Hilton
Hotel Style:
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Richmond Innsbrook staff and other travellers.
2 questions
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Tucson, Arizona, United States
over a year ago

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Questions? Get answers from Hilton Garden Inn Richmond Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all are great!”
 of 5 bubbles J3019ACsandym, 28 Sep 2016 | Read review
“The address is Cox Road, but there isn't a sign off of Cox so it is easier to see the hotel from Broad St.”
 of 5 bubbles ShelliH_12, 3 Sep 2016 | Read review
“The doors between rooms are not at all sound proof. Try for one without if possible.”
 of 5 bubbles KateAlexis, 29 Aug 2016 | Read review
“I had a room on the front on the 3rd floor and it was very quiet.”
 of 5 bubbles 81bene, 11 Jun 2016 | Read review
“Pull the bedspread up over pillows before entering room for your safety”
  • Hotel's photo of Duvet that tripped wife.
 of 5 bubbles GrandpaDelrayDancer, 10 Jun 2016 | Read review
5 of 5
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