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Hilton Garden Inn Richmond Innsbrook

721 reviews
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Traveller (45)
Room & Suite (50)
Dining (9)
Overview
  • Excellent51%
  • Very good27%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“front desk”(80 reviews)
“indoor pool”(17 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Richmond Innsbrook
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (721)Write a Review
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Show reviews that mention
All reviewsfront deskwithin walking distanceindoor poolexcellent stayhot tubrooms were cleanbusiness tripshort pumpstaff was friendlyconvenient locationenjoyed my stayshopping and restaurantsgreat place to staylots of restaurantswould stay here againvery nice hotelbed was comfortable
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41 - 45 of 715 reviews
Reviewed 6 November 2017

I hosted my sister's baby shower in the Parliament Room at the Hilton Garden Inn. The hotel itself is beautiful and clean and the staff was very courteous. Tisha Cuffee, the catering/ banquet sales manager, was exceptional to work with! She made planning the event...More

Thank Courtney P
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 8 November 2017

Courtney, Thank you for letting us be a part of such a special event. We are glad that Tisha could bring your idea to light. Congrats to your sister and the entire family.

Reviewed 3 November 2017

Amazing Staff from the beginning to the end!There for a conference and the room, space and location was perfect! I had several boxes to set up and the staff person Micheal was kind, efficient and extremely helpful! Assuring me he had it handled! That reassurance...More

Thank Tracie M
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 8 November 2017

Tracie, We are so glad you enjoyed your stay and the conference space for your event. Thank you for also mentioning Micheal, we have shared this with him and he could not have been happier. Thank you for taking the time and we look forward...More

Reviewed 2 November 2017

When you walk into the lobby you know that you made a good choice. The lobby is beautiful and modern and the staff very friendly. My room was great and my dinner down stairs even better. They have tons of restaurants within walking distance for...More

Review collected in partnership with Hilton Garden Inn
Thank 912TScott
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 8 November 2017

TScott, We are glad you "made the a good choice"! We appreciate your nice review and look forward to welcoming you back. Best Regards

Reviewed 2 November 2017

I love the Hilton brand, but am very disappointed with my stay at this hotel. The hotel rooms for the disabled need the same, if not more attention, than those of the non-disabled. Once a problem is identified, it should be immediately corrected, or the...More

Review collected in partnership with Hilton Garden Inn
Thank Frank W
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 8 November 2017

Frank, We strive to meet all of our guest needs during their stay and I am so sorry we did not meet your. You could not be more correct by saying that the disabled room need the same if not more attention. I am guessing...More

Reviewed 2 November 2017

hotel is in a great location. All the staff encountered went out of way to accommodate your needs. The only minus was they needed more staff for their dining area. Had to take our order to go because it took so long. So plan your...More

Review collected in partnership with Hilton Garden Inn
Thank karenaQ5466TS
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 2 November 2017

Karen, We appreciate you taking the time to leave us a review. We are glad you enjoyed your stay but sorry we did not exceed your expectations with dinner. We will review these comments with the staff and make the proper adjustments. We hope that...More

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17891011143
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$102 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$102 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (45)
Room & Suite (50)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
badgerfansx3
17 July 2017|
AnswerShow all 5 answers
Response from LadyEll | Reviewed this property |
I had a car You may need to call them for that answer.
0
Votes
Cora C
19 August 2015|
AnswerShow all 2 answers
Response from Carter M | Property representative |
Cora, Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let... More
0
Votes
Cathy B
25 June 2014|
AnswerShow all 2 answers
Response from Sara D | Property representative |
Unfortunately the hotel does not currently offer any shuttle services. The airport does have several rental car agencies as well as taxi services available.
0
Votes
Room Tips
"I was in a suite for two days which I do prefer"
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"Don't recommend this Hotel"
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"Double Queen beds were very comfortable."
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"Hilton Honors Gold get free breakfast which was tasty and great for 5 member family"
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