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Candlewood Suites Harrisonburg

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Traveller (3)
Room & Suite (14)
Business Centre & Event Rooms (3)
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Overview
  • Excellent28%
  • Very good38%
  • Average15%
  • Poor6%
  • Terrible13%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (45)
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All reviewsfull size refrigeratorextended staysmall kitchenfront deskallow petsstayed herebed was comfortablefree breakfastgreat hoteldishwasherfigyminternetamenities
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11 - 15 of 43 reviews
Reviewed 4 August 2017

My friend and I booked a non-smoking twin room, but when we arrived were given a double bed instead. I returned to the front desk with a copy of my reservation confirmation, and asked for the non-smoking twin room I had booked. The reception lady...More

Thank Phil C
Response from IHGService, Guest Relations Manager at Candlewood Suites HarrisonburgResponded 18 August 2017

Hello Phil C, Thank you for choosing to stay with us and for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced during your stay. I regret if you were provided...More

Reviewed 23 July 2017 via mobile

Stayed over one night with family for a college tour. The front desk mgr was pleasant enough but didn't seem to want do much about the foul smell . According to the mgr, apparently the previous occupants of Room 104 stayed for a month with...More

1  Thank jsgeorgo
Response from IHGService, Guest Relations Manager at Candlewood Suites HarrisonburgResponded 6 August 2017

Hello jsgeorgo, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the odor in the room allocated to you. We take comments such as these...More

Reviewed 18 July 2017 via mobile

A train track with trains with blazing horns right next to the hotel. No ice machine. The room had a full size fridge with ice maker, but it takes forever to get a few ice cubes. The air conditioning smells (mold?). We're not going back...More

Thank K P
Response from IHGService, Guest Relations Manager at Candlewood Suites HarrisonburgResponded 2 August 2017

Hello K P! It was our pleasure to host your recent stay, and thank you for taking the time to let us know about your experience. A positive guest experience is something our hotel staff takes great pride in. That said, it is regretful that...More

Reviewed 13 July 2017

Although I had no reservation, and asked to check in 2 hours before check-in time, the staff was very accommodating. Room was nice, clean, and quiet. Good kitchen, with full-sized fridge. Bed was comfortable.b No breakfast or pool, but it was all I needed.

Thank Amy A
Reviewed 9 July 2017 via mobile

Checked into a second floor room around 7:00pm last night but as soon as we got to our room noticed LOTS of ants crawling on the wall and ac/heat unit. Since this was the second floor they must be in the walls or carpet or...More

Thank SDTDCD
Response from IHGService, Guest Relations Manager at Candlewood Suites HarrisonburgResponded 24 July 2017

Hello SDTDLD, Thank you for staying with us and for sharing your experience. I am sorry to hear that you did not fully enjoy your time in our hotel due to the appearance of bugs and the level of service you received. Your comments are...More

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Most Booked Properties in Harrisonburg, VA
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Business Centre with Internet Access
Free Parking
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$84 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Harrisonburg
#8 Romantic Hotel in Harrisonburg
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$84 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Harrisonburg
#8 Romantic Hotel in Harrisonburg
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (3)
Room & Suite (14)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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REGT
15 August 2015|
Answer
Response from MichaelSandercock | Property representative |
Hi REGT, Candlewood Suites beds are open framed underneath, your cat would be able to crawl under the bed. Thank you so much for the TripAdvisor questions, if you have anymore questions do not hesitate to... More
0
Votes
jmata
4 August 2015|
Answer
Response from MichaelSandercock | Property representative |
Thank you so much for the Tripadvisor question. All Candlewood Suites are pet friendly and we do have a one night fee of $25.00. If you do stay 2 or more nights it is a one time fee of $50.00. Warmest Regards, Michael D... More
0
Votes
LongIslandGirl5
Dear Michael Sandercock, General Manager of Candlewood Suites Harrisonburg, You can twist this any way that you want but the bottom line is that you overbooked and did not have rooms for my family. You did not offer upgraded accommodations for the other two nights. You didn't even have rooms. You were rude to me on the phone and told me to look at the fine print. You told me that you did not have to give me what I paid for, and you certainly didn't apologize until it was publicized on trip advisor. You knew that it was graduation weekend, and you overbooked. And by the way, you didn't get me rooms at Holiday Inn, I did. You sent me to a hotel with no elevator knowing that I had elderly people with me. You should have paid for my entire stay, not just one night. You refunded me my money for a reservation I made a year ago but what about the interest on that money. You had it for a year???? Oh, and would you have given me my money back if I needed to cancel as I came into town. I don't think so. I would have lost the entire amount. Hmm...seems like Candlewood doesn't play fair. Bad business Candlewood. Would never recommend anyone making a reservation with you.
3 June 2015|
Answer
Response from LivingFaithfully | Reviewed this property |
I stayed in what they call a "studio suite," which is a room with one queen bed, and it had a full size refrigerator in the kitchen area.
0
Votes
Room Tips
"Hotel ratings buttons on this survey not functional. Personnel were great, very clean, great night sleep"
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"Best deal if you are too tired to drive past Harrisonburg. If the Wifi was over dialup speed I would..."
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"Stay somewhere else!"
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"Rooms facing the parking lot likely suffer from less street noise and car lights"
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