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Sheraton Herndon Dulles Airport Hotel

CancelonUS$105*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$133*
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Sheraton Herndon Dulles Airport Hotel
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456 Reviews from our TripAdvisor Community

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Showing 434: English reviews
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West Des Moines, Iowa
Reviewed yesterday NEW

Stayed on the Club Level on the 6th floor. Room had a king bed and was average size with robe and other amenities available. Hotel can use some updating. Carpet has seen heavy traffic. Breakfast was scrambled eggs, sausage patties, toast, cereal, french toast, potatoes and some oatmeal along with fruit. Eggs were runny yet chewy and french toast was...

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Helpful?
1Thank Neil T
Berkeley, California, Usa
Reviewed 3 days ago NEW

This is a great value hotel with a free shuttle to the airport. The staff are very helpful and the hotel is clean and comfortable. If you are a Sheraton Gold member you can ask for a room on the Club floor and enjoy a complimentary breakfast.

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Helpful?
1Thank Bryan B
Herndon, Virginia
Reviewed 1 week ago

My husband and I stayed at the Sheraton located in Herndon, Va for 4 nights. A gentleman named Nasir was very efficient in the handling of our check in. He was very knowledgable and answered all of our questions and made sure that we were taken care of. He was friendly and courteous and would be an asset to any...

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Helpful?
2Thank murraybarry
GGurc, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear murraybarry, Thank you for sharing your experience and highlighting the service you received from Nasir. I look forward to sharing your feedback with him and the rest of the team. I apologize that you were disappointed that our swimming pool wasn't open while you were here and it impacted your overall experience. Thank you for your loyalty.

Hartford, Wisconsin
Reviewed 2 weeks ago via mobile

The hotel is really showing the age of the facility. Carpets were dirty and stained. I asked the desk after day one if they could have maintenance fix my room a/c as it would never run and just kept cycling on and off due to a bad thermostat that kept resetting. The food was ok. Front desk staff was not...

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Helpful?
1Thank c_squared2002
GGurc, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear C_squared2002, Thank you for taking the time to share your experience. I am disappointed and sorry that you found some concerns with the condition and staff engagement. I have shared your feedback with my team and wanted to inform you that we are planning a re-model beginning this September. Upon completion of this work, we will be changing brands...

Kenmore, Washington
Reviewed 2 weeks ago

We were in town to call on relatives living in Reston. This Sheraton was so nearby. It's a quiet place immediately off the airport exit but far enough that one does not hear airplanes above. Many restaurants to select from, about a 5 min drive away. Yes, you really need a car to get around. They do provide airport transfer...

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Helpful?
Thank Lady_Tubs
GGurc, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Lady_Tubs, Thanks for taking time to share your experience. I am very happy to have shared your experience with the hard working team. I'm glad you found your visit to be a good value and the room spacious, clean and comfortable. Should you be planning a future visit, we will be renovating the entire hotel beginning this September. It's...

Dublin, Georgia
Reviewed 2 weeks ago

Waited for 45 minutes from the time I called for the shuttle until its arrival. Stood on the curb and watched Marriotts, Westins, Hyatts, and Courtyards shuttles make multiple pick ups. Ample parking in a well lit lot. Lobby is large, modern and well equipped. Friendly lobby staff. Carpets are stained and in need of cleaning/replacement. Rooms are quiet, well...

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Helpful?
Thank CobaltConnection
GGurc, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear CobaltConnection, I'd like to apologize and have the opportunity to gather additional details about the timing of your arrival over at the airport. We are in the process of planning a September renovation for the entire property as I agree that now is the time. Thanks again for sharing your experience.

Reviewed 2 weeks ago

We stayed here because we wanted a shuttle to airport the next morning. That was a great service. Beds comfy. Desk clerk helpful and courteous. We had to leave at 5:30am and breakfast was not available yet. Clean. Elegance was more than we needed. Dining room reviews were "1" so we didn't try that. Quiet. Ease of access from road...

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Helpful?
Thank Donna M
Reviewed 3 weeks ago via mobile

If you're in the D.C. Area avoid this hotel. While nicely located, there are many options with similar locations that won't bring you the problems you could incur here. The property is nicely appointed, typical amenities for a Starwood property. As is so often the case, the leadership and management are what separate the field. This is best illustrated when...

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Helpful?
1Thank Stuart W
GGurc, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear StuartW, I would like the opportunity to discuss your concerns off-line. Would you kindly contact me at your convenience so that I can gather more detailed feedback. I am sorry that you had difficulty reaching hotel leadership. I look forward to hearing from you.

Pelican Waters, Q
Reviewed 3 weeks ago

Well to start with I arrived at the airport and was told to call the hotel when I got my bag, it took me 20 minutes to get hold of a real person who said the shuttle would be there within 20 minutes, but arrived 45 minutes later - and no there was hardly any traffic on the road. Then...

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Helpful?
1Thank JMB2302
GGurc, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear JMB2302, Please accept our apologies that your experience wasn't what you expected. I welcome the opportunity to discuss this via telephone and request that you ring the hotel in order to initiate. Thank you again for the opportunity to address your concerns.

San Francisco, California
Reviewed 3 weeks ago via mobile

The basics were very good, comfortable bed, good climate control, no noise from the hallways or outside. Also, the club lounge is pretty decent. It is really tiny; so sometimes you have to take food to the room, but both dinner and breakfast offerings were very satisfactory and the attendant was pleasant. Now, to the "cons". Apparently, shower must be...

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Helpful?
Thank DIOGENES L
GGurc, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Diogenes L, Thank you for taking the time to share your thoughts about us being a good hotel with many regards specified. I am sorry about the cell phone coverage. I had not heard about AT&T subscribers having difficulties. We are currently planning a major renovation to begin this September and it will take several months to complete work...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Room Service
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: RM400 - RM1,061 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
12 questions
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level may not be worth it if you are not interested in breakfast and complimentary soda and water. Beds/pillows are excellent.”
neilt262, 24 May 2017 | Read review
“The hotel is close to the airport...all rooms seem comfortable and they have good sound proofing”
bryanbZ3939PG, 22 May 2017 | Read review
“Do not stay at this hotel”
JMB2302, 3 May 2017 | Read review
“No views here. This is more of an express hotel overall. As an SPG member, it is a disappointing way to spend points.”
Dr_Newport, 20 Apr 2017 | Read review
“Book at Hilton”
bensH5762ID, 28 Mar 2017 | Read review
5 of 5
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US$105* /night
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Prices are for 1 room, 2 adults
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