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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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422 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Reviewed 28 September 2016 via mobile

I've stayed here close to a hundred nights. These new and recent changes are fantastic. Great to see comfortable seating has returned to the restaurant. I'm still hoping the couch makes its way back too. Great service and kudos to James for being the cheerful face that greets us each night.

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Helpful?
Thank Charles W
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Mr. Charles W, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. We put the chairs back in the restaurant just for you! Thank you again for your comments and we look forward to seeing you again....

Sherborne, United Kingdom
Reviewed 20 September 2016

Stayed for a few days recently and enjoyed it very much. Comfortable beds and huge rooms. Very helpful staff, always willing to help. Excellent wifi in room and complimentary water in room. Starbucks coffee in room and in the lobby.

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Helpful?
Thank annmac54
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Annmac54, Thank you so much for your comments. I am glad to hear you enjoyed your stay with us. We hope to see you again when you’re in the Herndon area. Thank you,

Austin, Texas
Reviewed 16 September 2016

It's located in a nice, fairly new area with businesses nearby in large, impressive buildings. However, the front entrance of the Sheraton seemed somewhat unimpressive. Was it really the front? Yes, but I don't know why they didn't make it look more like a front door. Inside, the lobby looked sort of high-end, but things looked old and worn. Not...

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Helpful?
Thank Elevinstar
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Elevinstar, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff and rest assures this will not happen again. We hope that you would still consider staying with us...

Miami, Florida
Reviewed 11 September 2016 via mobile

Great hotel. What we loved? The super comfortable bed, amazing pillows and bedding. One of the best night sleeps I've had in a hotel recently. The big and comfortable bathroom, including a great shower pressure and ample counter space to spread my toiletries and tons of creams and makeup. The room is comfortable for two people to work, where one...

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Helpful?
Thank morochaargentina
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Morochaargentina, Thank you for your wonderful comments on your most recent stay with us and I am thrilled that you enjoyed your time to the fullest! Our team works tirelessly to make every guest feel comfortable and rested so it is nice to hear we were able to provide such a memorable stay for you. Thank you again and...

Reviewed 11 September 2016 via mobile

My room was very nice inside. Very comfortable bed and pillows! AC worked very well! Starbucks coffee in the room and a complimentary bottle of water. Strong wifi with no additional charge. Lots of parking and convenient to airport and restaurants. The only drawback was the raggedy hallway. Needs to be updated.

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Helpful?
Thank Kim K
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Kim K, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. We have a planned renovation coming soon. Thank you again and we look forward to seeing you again in the future. Sincerely,

Reviewed 6 September 2016

The hotel was excellent all around--inexpensive although still high season--clean and well looked after--courteous friendly service and a very nice room--worth staying here close to Dulles and not too far from downtown D.C.

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Helpful?
Thank Phil N
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Phil N, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future. Sincerely,

Reviewed 6 September 2016 via mobile

Worst stay ever you have no idea how much I'm really disappointed and mad at the same time we moved here for work and when we come our apartment wasn't even ready so we had to stay for two nights bathroom smells bad no coffee machine and guess what bed bugs 😡😡😡 yes bites me in my arm when we...

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Helpful?
Thank Rna A
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Rna A, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Please rests assure that this situation...

Los Angeles, California
Reviewed 3 September 2016

This hotel is super convenient to my VA office so checked it out on this trip. I usually stay at the Westin down the street but opted for the Sheraton this trip. The hotel is in need of a refresh. The ceiling in my bathroom looks like it had a recent repair that was poorly completed. The paint was peeling...

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Helpful?
Thank Traveling_Man_1638
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Traveling_Man_1638, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff and rest assures this will not happen again. We hope that you would still consider staying with us...

New Jersy
Reviewed 1 September 2016

This is one of the best hotels in northern, VA for road warriors, pleasure and close to DC for tourist. Outstanding staff, clean environment and ultmost caring of their clients. We were treated as family and not just a number. Had free internet service in the room.

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Helpful?
Thank 674margaretn
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear 674margaretn, Thank you for your wonderful comments on your most recent stay with us and I am thrilled that you enjoyed your time to the fullest! Our team works tirelessly to make every guest feel comfortable and rested so it is nice to hear we were able to provide such a memorable stay for you. Thank you again and...

br
Reviewed 24 August 2016

Had to stay a night near Dulles due to flight insanity. Wasn't expecting much near the airport, but saw the price and booked. The price was very reasonable. The room with the king size bed was extremely quiet so I got an excellent rest. I thought being so close to Dulles it would be terribly noisy, but no. The bed...

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Helpful?
Thank gaborb233
Bruce H, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Gaborb233, Thank you for your kind words, we are so glad you had a great stay at the Sheraton Herndon Dulles Airport! Bruce

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: RM344 - RM997 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think the way to get a good room here is to walk down the street to the Hyatt!”
 of 5 bubbles Elevinstar, 15 Sep 2016 | Read review
“Modern room and decor outstanding. Very clean and quite environment.”
 of 5 bubbles 674margaretn, 31 Aug 2016 | Read review
“Don't know but not Club Rooms”
 of 5 bubbles mcmurrytravels, 8 Aug 2016 | Read review
“Because we booked from a 3rd party like Trivago, all things were extra, like breakfast. I didn't even get a receipt for the room. Next time, I would consider calling the hotel directly and asking them to match those prices.”
 of 5 bubbles leebU1428HE, 4 Aug 2016 | Read review
“Save yourself the trouble. don't book this property.”
 of 5 bubbles LVSCA, 29 Jun 2016 | Read review
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