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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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419 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Herndon Dulles Airport Hotel
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Showing 398: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2015 via mobile

My friend and I spent the night in the hotel last night. I will note several issues we found disagreeable after a long day of continent traveling. First, we had to pay extra for Wifi. Second, we had to pay extra for breakfast( that we did not). Third, service was unhelpful to tired travelers. I will mark this hotel off... More 

Helpful?
1 Thank travelingfeline
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear TravelingFeline, Thank you for commenting on your resent stay with us, we appreciate your feedback this will help us with training our staff. I have discussed your concerns with my staff and assure you that we have resolved this issue. We hope that you would still consider visiting us in the future. More 

Dover, Delaware
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 May 2015

This is a nice place to stay if you are flying out of Dulles. They allowed us to park our car there for free! That alone saved us over $140. The rooms were clean and comfortable. Shuttle to airport was timely. Many restaurants nearby to grab dinner.

Helpful?
Thank Rovercomer
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Rovercomer, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future More 

Christiansburg, Virginia
Level Contributor
106 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 May 2015

good things : staff was excellent. low noise. comfortable beds. good deal on the price bad things : running low on staff ? we couldnt get to the front desk everytime and anytime we called from the room. no microwave in the rooms. no fridge in the rooms. weird coffee machine set up. not the best stay. since it was... More 

Helpful?
Thank pearl d
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Peal D, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff and rest assures this will not happen again. We hope that you would still consider staying with... More 

Miami, Florida
Level Contributor
78 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 May 2015

I always try to stay at SPG hotels because of the "loyalty" program. This hotel is clean and the shuttle service is great. The bed was super comfortable! I arrived very late at night (and left too early) with no real food options. So, don't arrive here hungry! At other Sheraton hotels, I am usually upgraded to the club level... More 

Helpful?
Thank Patricia C
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Patricia, Thank you so much for your comments. I am glad you enjoyed your stay with us Hope to see you again when you’re in the area. More 

New York
1 review
Reviewed 30 April 2015

Called before our stay to make sure they have crib since we were traveling with a 15-month-old. The person on the phone confirmed that they have and put that in the system. However, when we checked in, we were told the hotel was fully booked, thus no crib for us! The front desk wasn't helpful, and we had to clearly... More 

Helpful?
Thank Peg C
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Peg C Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff and rest assures this will not happen again. We hope that you would still consider staying with... More 

Atlanta, Georgia
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 April 2015 via mobile

Check in was smooth and parking is free - the room is huge and the shower and bathroom is nice and a change from many other brands - not a typical Sheraton guest but was pleasantly surprised. Downside - no frig to keep drinks cold and no USB port to plug knot for charging phones- alarm clock still has the... More 

Helpful?
1 Thank Dispatchn2003
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Dispatchn2003, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future More 

Middletown, Connecticut
Level Contributor
205 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 21 April 2015 via mobile

We needed a hotel rest stop/half way point for the drive back up the east coast and DC was a good fit with all the things to do. I wanted to avoid the ridiculously high rates in the heart of DC (I guess money is no matter when you work for the government or are a foreign diplomat and the... More 

Helpful?
Thank imsupafly
Waterloo, Iowa
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 April 2015

we needed a hotel near Dulles Airport, our two criteria We're price and shuttle service since we were only going to have a rental car one of the 3 days we were spending in DC. The hotel is well appointed, clean, attractive and the best part is the help. David at the front desk is incredibly helpful and Noe at... More 

Helpful?
1 Thank Nanacubana
Budapest, Hungary
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 April 2015

Sheraton is very close to the airport. Rooms are neat and give good feeling and sleep. Breakfast is also very good, though not complimentary. If you have access to lounge then evening snacks and morning breakfast etc. are complimentary. In all a great place to stay. I had already stayed twice in 2 months and now going again fro the... More 

Helpful?
1 Thank raghs_sharad
Chicago
Level Contributor
4 reviews
4 hotel reviews
Reviewed 16 April 2015

Have stayed here a couple of times and have to say its a well managed property and all the staff are nice and helpful. Had some uncomfortable experience at the restaurant below and Noe A.from the restaurant staff went out of the way to help and resolve. He needs to be recognized for not just doing his job but going... More 

Helpful?
Thank John76Chicago

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: RM333 - RM889 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a concern, just ask to speak to one of the staff or managers on duty to promptly address it.”
 of 5 bubbles packandgonow, 22 Nov 2016 | Read review
“I think the way to get a good room here is to walk down the street to the Hyatt!”
 of 5 bubbles Elevinstar, 15 Sep 2016 | Read review
“Modern room and decor outstanding. Very clean and quite environment.”
 of 5 bubbles 674margaretn, 31 Aug 2016 | Read review
“Don't know but not Club Rooms”
 of 5 bubbles mcmurrytravels, 8 Aug 2016 | Read review
“Because we booked from a 3rd party like Trivago, all things were extra, like breakfast. I didn't even get a receipt for the room. Next time, I would consider calling the hotel directly and asking them to match those prices.”
 of 5 bubbles leebU1428HE, 4 Aug 2016 | Read review
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