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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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423 Reviews from our TripAdvisor Community

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Showing 402: English reviews
Stafford, Virginia
Reviewed 3 June 2015

First the Hotel. It's alright but for the price is not at all a good value. There are much nicer places close by that cost less. Lack of a refrigerator in the room was a bit unexpected for a $200+ per night hotel. Also, the airport shuttle only runs until 11pm, while most other area hotel’s shuttle services run until...

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Helpful?
Thank usmc7236
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Usmc7236 As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Please rests assure that this situation has...

Manila, Philippines
Reviewed 3 June 2015 via mobile

Love their spacious room & huge comfortable bed. Love the free starbucks coffee too. Love their complimentary shampoo & soap which smells good. Stayed for a night because of an early flight the next day at dulles airport. Wasnt able to avail of free shuttle service (& breakfast) to the airport because our flight is early. Shuttle service starts at...

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Helpful?
Thank RicaMae
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear RicaMae, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you and we look forward to seeing you again in the future.

Coppell, Texas
Reviewed 27 May 2015 via mobile

Group of 15 plus family members gathered to participate in a Wedding for a Week in June ! It was like home. Great service and excellent location with very well appointed rooms. Staff was very helpful and courteous. Coffee Shop was convenient and had a sumptuous breakfast several time. TGIF next door was very conveniently located for late night drinks....

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Helpful?
Thank googalani
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Googalani, Thank you for your wonderful comments on your most recent stay with us and I am thrilled that you enjoyed your time to the fullest! Our team works tirelessly to make every guest feel comfortable and rested so it is nice to hear we were able to provide such a memorable stay for you. Thank you and we...

Reviewed 26 May 2015 via mobile

The hotel was at a good clean location and the lobby, rooms and bathrooms were very nice. I ordered a rollaway bed and surprisingly it was very nice and soft. The service was a bit of a problem. I was traveling with a baby and I was told that I was booked on floor 5 as there is a microwave...

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Helpful?
1Thank Faiqah
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Faiqah, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff and rest assures this will not happen again. We hope that you would still consider staying with us...

Reviewed 22 May 2015 via mobile

My friend and I spent the night in the hotel last night. I will note several issues we found disagreeable after a long day of continent traveling. First, we had to pay extra for Wifi. Second, we had to pay extra for breakfast( that we did not). Third, service was unhelpful to tired travelers. I will mark this hotel off...

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1Thank travelingfeline
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear TravelingFeline, Thank you for commenting on your resent stay with us, we appreciate your feedback this will help us with training our staff. I have discussed your concerns with my staff and assure you that we have resolved this issue. We hope that you would still consider visiting us in the future.

Dover, Delaware
Reviewed 21 May 2015

This is a nice place to stay if you are flying out of Dulles. They allowed us to park our car there for free! That alone saved us over $140. The rooms were clean and comfortable. Shuttle to airport was timely. Many restaurants nearby to grab dinner.

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Helpful?
Thank Rovercomer
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Rovercomer, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future

Christiansburg, Virginia
Reviewed 5 May 2015

good things : staff was excellent. low noise. comfortable beds. good deal on the price bad things : running low on staff ? we couldnt get to the front desk everytime and anytime we called from the room. no microwave in the rooms. no fridge in the rooms. weird coffee machine set up. not the best stay. since it was...

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Helpful?
Thank pearl d
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Peal D, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff and rest assures this will not happen again. We hope that you would still consider staying with...

Miami, Florida
Reviewed 4 May 2015

I always try to stay at SPG hotels because of the "loyalty" program. This hotel is clean and the shuttle service is great. The bed was super comfortable! I arrived very late at night (and left too early) with no real food options. So, don't arrive here hungry! At other Sheraton hotels, I am usually upgraded to the club level...

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Thank Patricia C
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Patricia, Thank you so much for your comments. I am glad you enjoyed your stay with us Hope to see you again when you’re in the area.

New York
Reviewed 30 April 2015

Called before our stay to make sure they have crib since we were traveling with a 15-month-old. The person on the phone confirmed that they have and put that in the system. However, when we checked in, we were told the hotel was fully booked, thus no crib for us! The front desk wasn't helpful, and we had to clearly...

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Helpful?
Thank Peg C
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Peg C Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff and rest assures this will not happen again. We hope that you would still consider staying with...

Atlanta, Georgia
Reviewed 25 April 2015 via mobile

Check in was smooth and parking is free - the room is huge and the shower and bathroom is nice and a change from many other brands - not a typical Sheraton guest but was pleasantly surprised. Downside - no frig to keep drinks cold and no USB port to plug knot for charging phones- alarm clock still has the...

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1Thank Dispatchn2003
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Dispatchn2003, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: RM347 - RM957 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5 th floor was exclusively for Starwood member, a nice amenity!”
 of 5 bubbles Darcey320, 19 Jan 2017 | Read review
“I think the way to get a good room here is to walk down the street to the Hyatt!”
 of 5 bubbles Elevinstar, 15 Sep 2016 | Read review
“Modern room and decor outstanding. Very clean and quite environment.”
 of 5 bubbles 674margaretn, 31 Aug 2016 | Read review
“Don't know but not Club Rooms”
 of 5 bubbles mcmurrytravels, 8 Aug 2016 | Read review
“Because we booked from a 3rd party like Trivago, all things were extra, like breakfast. I didn't even get a receipt for the room. Next time, I would consider calling the hotel directly and asking them to match those prices.”
 of 5 bubbles leebU1428HE, 4 Aug 2016 | Read review
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