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Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
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918 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

Arrived late in the evening, greeted warmly at front desk, checked in and up to room to find exquisite accommodations. King bed extremely comfortable with excellent high end bedding. Was comped a drink at the restaurant and took advantage of a great meal. Internet was excellent and easily accessible with comfortable desk area. Wake up call was on time and...

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Helpful?
Thank R2C-SS
Nogal, New Mexico
Reviewed 1 week ago

Enjoyed my stay with a professional staff whom accommodated for the evening due to canceled flights; UNLIKE the UNPROFESSIONAL staff of ENTERPRISE RENTAL located in the Hotel. I was stranded because of this staff. My daughter (saavy realtor) whom lives in VA even called to talk to the manager. Her comment was DUMB ENTERPRISE. Florida ENTERPRISE would have helped me...

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Helpful?
Thank Gretchen F
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Gretchen; Thank you for being our guests and for the kind words and feedback for our great staff. It was our pleasure to have you as our guest and delighted to hear you enjoyed your stay. We are sorry to hear you had this experience with Enterprise. Although they are separate from the hotel, it still affects our guests...

Chesterfield, Michigan
Reviewed 1 week ago via mobile

Always stayed at this hotel for business. Up grades to rooms, lobby, restaurant, and conference area are great. Have not finished work out area. Houlihans is the attached restaurant and serve breakfast and dinner. Rooms have fridges and coffee makers.

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Helpful?
Thank PhoenisSunDog
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear PhoenisSunDog: Wonderful to see you again! It is always nice to hear from you and delighted to learn that we continue to be your first choice of hotels when in town. Thank you so much for your feedback on the recent renovations and upgrades. We are almost done the new and improved fitness center.  I am pleased to hear...

Northern New Jersey
Reviewed 2 weeks ago

My son is staying this hotel right now. There is no pool despite the photos. I called the hotel, and they said they took the pool out about a month ago, and haven't updated their website yet. Just a heads up. I'll update with a more thorough review when he returns!

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Helpful?
Thank travelingmama08
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear travelingmama08; We would like to thank you for reaching out to us and let you know how much we appreciate your son and the group being our guests. We were made aware that the pool was still showing after we removed it from many websites. We have removed it from the hotel website and many third party sites, but...

Reviewed 2 weeks ago

I love this hotel's Club Floor (6 & 7). The rooms are excellent and the Club lounge is well equipped. I was checked in this time by Ashely. She was very professional and very accommodating to my particular room request. I highly recommend if a trip to the DC area is in your travel plans that you stay at the...

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Helpful?
Thank Joseph L
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Joseph; Thank you for being a repeat guest of the Crowne Plaza Dulles and a valued IHG Guest Rewards Member. We are very pleased to hear the Club Lounge guestrooms and amenities, as well as the professional and friendly service from our staff well exceeded your expectations and you continue to have a great experience as our guests. The...

Eugene, Oregon
Reviewed 2 weeks ago

The location, desk service, and airport shuttle make this an excellent choice for this needing a place to overnight when flying through IAD. The carpet adhesive smell was a bit much, but there's no good time for the hotel to have this work performed. The bed was very comfortable and the bathroom was well cleaned. The room was a little...

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Helpful?
Thank John L
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear John; Thank you for choosing the Crowne Plaza Dulles as your place to stay overnight. We are pleased to hear that the location, amenities and great service made for an enjoyable and pleasant stay. We are working hard to finish the carpet replacement and greatly appreciate your patience and understanding. Overall we are delighted to know that we met...

Reviewed 2 weeks ago

Had late flight and check-in and the service and friendliness from Ashley during checking in was amazing. Perfect location and very convenient from Dulles. Hoping the rest of the week is just as nice.

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Helpful?
Thank Chad H
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Chad; Thank you for selecting the Crowne Plaza Dulles as your place to stay while in town. We are very pleased to learn the warm and friendly greeting from Ashley upon arrival started your stay off very well. She takes great pride in welcoming our guests and making them feel at home. We are glad the location will serve...

Maryland
Reviewed 2 weeks ago

Attended a weekend conference at The Crowne Plaza Dulles Airport Hotel and I must write that the hotel could not have been any better attending to our needs. Whatever was required from meeting rooms to the banquet was handled flawlessly. The hotel room was clean, the bathroom well stocked. My expectations were exceeded. Note: This review does not apply to...

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Helpful?
Thank farandnearandhere
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Valued Guest; Thank you for selecting our hotel for your conference and overnight accommodation needs. Our Crowne Meeting Director and team take tremendous pride in ensuring that our conference attendees have everything they need with friendly service from start to finish. We are very pleased to hear the meeting was a success. Thank you for sharing with that the...

Beijing, China
Reviewed 3 weeks ago

We rarely write reviews but we want to say a special thank you to Ashley for a wonderful, seamless check-in service that made our arrival back to the US (we live abroad) so nice. Also thank you to the shuttle service that was extremely prompt. We are in hotels about a third of year and can say this is a...

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Helpful?
Thank Losnovios7712
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear losnovios; Thank you very much for taking the time to leave us a review from your recent stay. A positive guest experience is something we pride ourselves on delivering so we truly appreciate the kind words and praise for Ashley and our shuttle team. We are pleased to hear her warm and friendly greeting started your stay off so...

Mt. Airy, MD
Reviewed 3 weeks ago

Perfect stay for early morning flights out of Dulles. Clean, Comfy, Convenient! Friendly staff. We had a good dinner at Houlihans. They have a free shuttle service to the airport. All anyone could ask for! Thanks!

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Helpful?
Thank ilex21771
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear ilex; Thank you for selecting our hotel as your place to rest prior to your flight. We appreciate your feedback. We are very pleased to learn the accommodations, friendly staff and Houlihan's Restaurant all exceeded your expectations. We are glad you enjoyed your stay and hope to be of service to you again. Sincerely, Sarah L. E-Commerce Manager

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: RM403 - RM1,032 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travellers.
7 questions
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5 months ago
Irvine, United Kingdom
Washington DC, District of Columbia
7 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smile and speak Andalsuian”
 of 5 bubbles 854gretchenf, 16 Mar 2017 | Read review
“Choose the Club Floor (6 or 7)”
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“Yes, yes , yes!”
 of 5 bubbles Besafe96, 23 Feb 2017 | Read review
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 of 5 bubbles donm182, 19 Feb 2017 | Read review
“Being a Spire Elite helps you get to the 6th and 7th floor for the private lounge. 760 is the best room.”
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5 of 5