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Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
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918 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Dulles Airport Hotel
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Showing 885: English reviews
Reviewed 3 August 2016 via mobile

Ashley was the best. She made us feel welcomed immediately!! Loved the fact she recognized my membership and made me feel important. We need more people like her here! She had a contagious smile and I would love to see more of her around the hotel!

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Helpful?
Thank Michael G
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Michael; Thank you so much for the great review. We appreciate your business and thank you for being a IHG Guest Rewards Member. We could not be happier to read that you had a great stay thanks to our wonderful team member, Ashley. She is a true gem to the hotel and takes great pride in assuring that our...

Reviewed 3 August 2016 via mobile

Wow!! Loved the stay and Ashley was the best!! I would come back over and over again!! I've been to many places but this place was like home away from home!! Really hated to go but if I'm in the area again I will be staying here again!!

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Helpful?
Thank James T
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear James; Thank you for being our guest and taking the time to share your review. We are delighted to hear that we have exceeded your expectations and happy to be your new home away from home. We appreciate you personally recognizing Ashley as the one that stood out as delivering an exceptional customer experience. We will make sure she...

Hamilton, Ohio
Reviewed 2 August 2016

AShley was fantastic and very helpful. She Helped me find a new place when I needed to go to reston and Hazem and Carlos made me feel at home. I would love to use this hotel again. They have a graet restaurant also and the rooms are beautiful. Thanks front desk!

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Helpful?
Thank grannylovesnautica
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear grannylovesnautica; We are delighted to hear you had a great stay at Crowne Plaza Dulles and also a great experience at Houlihan's Restaurant. And happy to hear the newly remodeled guestrooms exceeded your expectations as well. We appreciate you taking the time to personally recognize those that stood out as delivering an exceptional customer service during your stay. We...

London
Reviewed 1 August 2016 via mobile

This is a really pleasant hotel with friendly staff. Very close to airport and short drive by shuttle from Dulles airport. Airport shuttle provided by hotel. Runs every 30 minutes. Hotel has a pleasant lobby with computers and printer for free use. Pool, fitness center with treadmills, elipticals, free weights, exercise balls, water and towels. Small cafe open in morning...

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Helpful?
Thank MaryLPerry
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear MaryLPerry; Thank you for selecting our hotel as your place to stay, we are delighted to hear that we were able to provide you a relaxing, quiet place to stay after a stressful time at the airport. We appreciate the detailed feedback you provided about the great amenities and extras that are provided at the Crowne Plaza Dulles. However,...

Ithaca, New York
Reviewed 1 August 2016

After a very long drive, this was a great place to get a good night's sleep! We got in late but our room was ready. It was very convenient to be able to order food at Houlihan's and be able to bring it up to the room for a late dinner. The room was spacious and the bed was very...

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Helpful?
Thank Suzanne H
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Suzanne; Thank you for selecting our hotel as your place to stay while in town. We are very pleased to hear that you enjoyed your stay and found the hotel was a quiet and comfortable location to rest found the later hours from the restaurant really helped. We are happy to hear we have met your expectations and more....

Reviewed 30 July 2016

Had stayed in this hotel several times on a business trip and found the staff is very good. Had exceptional service by the restaurant (Houlihan's) staff Abdel and Luz. But found limited options on breakfast. Overall always had satisfied and safe stay.

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Helpful?
Thank Sri M
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Sri; Thank you for selecting our hotel as your place to stay for business. We appreciate your feedback and kind words for the staff. I will certainly share with Abdel and Luz that on this occasion their service stood out to you as being exceptional and exceeded your expectations. I am delighted to know that you enjoyed your stay...

Clearwater
Reviewed 29 July 2016

Hotel is clean, bright and airy. Hazen at the front desk always greets with a warm and welcoming "Hello". 90 nights a year I travel and this hotel's staff always make me feel like I am home. Thank You Hazem!!

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Helpful?
Thank David J
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear David; Thank you for being a valued return guest of the Crowne Plaza Dulles, we are very pleased to hear that we continue to exceed your expectations and you had another great stay. A positive guest experience is something our staff takes great pride and I am delighted to hear that Hazem's warm and welcoming greeting as well as...

Reviewed 27 July 2016 via mobile

The hotel was perfect ,the room was spacious, the bed was comfortable, the employees were friendly especially Abdel Rahman was very nice and friendly and the cook Luz her food was tasty and delicious I'm sure that I will come back again here .Thank you very much .

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Helpful?
Thank S9154YBkhalida
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Bkhalida; Thank you for taking the time to share your trip with us. We are very pleased to hear that you enjoyed your stay at Crowne Plaza and also had a wonderful experience next door at Houlihan's. We appreciate your kind words and praise for Abdel and Luz and will gladly share this with them to continue to inspire...

Reviewed 26 July 2016 via mobile

I always go to the crown plaza. It's my favorite place to go to. The staff there are great. Food there is great. Ashely and Kyle are my favorites they are so friendly cheerful people. I give the place a 100 percent. And the room are also good. The bed are very comfortable.

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Helpful?
Thank bengtson2121
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Bengston; Thank you to for being our guest and for making the Crowne Plaza Dulles your go to place when in town. As a valued repeat guest, we appreciate your feedback and pleased to hear that the customer service from Ashley and Kyle as well as the restaurant continue to exceed your expectations with each visit. We are pleased...

Stephens City, Virginia
Reviewed 26 July 2016

Everything about this hotel is gorgeous and the location is amazing. With that said, I was a little disappointed that the service was not as fantastic as the looks of the hotel. It was not poor service but didn't match up with the quality of the hotel, which was a little disappointing. Front desk wasn't as warm and hospitable as...

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Helpful?
Thank foobear4
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear foobear; Thank you for your candid review. One of our key priorities is to provide the highest level of friendly and courteous service. We apologize that your recent stay did not meet all your expectations. I am very sorry to learn that the quality of service provided by our front desk staff and breakfast team did not quite meet...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: RM390 - RM1,032 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travellers.
7 questions
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5 months ago
Irvine, United Kingdom
Washington DC, District of Columbia
7 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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