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Crowne Plaza Dulles Airport Hotel

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Traveller (111)
Room & Suite (65)
Dining (19)
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Overview
  • Excellent65%
  • Very good22%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“front desk”(266 reviews)
“dulles airport”(112 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Heated pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,091)
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675
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89
33
25
Show reviews that mention
All reviewshoulihan's restaurantfront deskdulles airporttaco bellspecial thanksexcellent customer servicemovie theatershuttle servicean early flightone night stayconvenient locationbusiness travelerfitness centerindoor poolfree shuttlemaisdalia
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241 - 245 of 1,052 reviews
Reviewed 7 December 2016

I'm a Club Level member. The Club level happy hour is very nice. Sharon was super. Check-in receptionist, Abeer was super helpful. Would have been greata great stay in an updated facility. Decor around 1990. Not the cleanest environment either.More

Thank Marva G
Response from Sarah L, Manager at Crowne Plaza Dulles Airport HotelResponded 7 December 2016

Dear Marva; Thank you for selecting our hotel as your place to stay while in town. As a valued IHG Guest Rewards Member we appreciate your feedback. We are pleased to hear that the customer service from Sharon and Abeer exceeded your expectations as did...More

Reviewed 6 December 2016 via mobile

The hotel is very near the airport so it is very convenient to go to and from the airport. And also Ashley and Gulam are very nice and kind to help us. They made us feel at home! Thank you guys! If next time we...More

Thank Xianxi
Response from Sarah L, Manager at Crowne Plaza Dulles Airport HotelResponded 7 December 2016

Dear Xiani; Thank you for being our guests, we appreciate your review and feedback. We are pleased to hear the convenient location and friendly customer service from Ashley and Gulam made for a very enjoyable experience and pleasant stay while here in the states. We...More

Reviewed 6 December 2016 via mobile

Ashley at the front desk was a breath of fresh air after an eighteen hour day. Check in process was fast and friendly - just what I needed - with a smile and understanding I was ready to retire. Thanks Ashley and Crowne Plaza.More

Thank bill3055
Response from Sarah L, Manager at Crowne Plaza Dulles Airport HotelResponded 7 December 2016

Dear bill3055; We appreciate your business while in town. Ashley is a true gem and its always appreciated when our guests speak highly of her welcoming smile and friendly, warm greeting. We are pleased to hear that her customer service exceeded expectations and you were...More

Reviewed 5 December 2016

I want to thank Saloua from the front desk for being so helpful during my stay. I felt very welcome, and my room was well-furnished. The breakfast was good, as well. I would recommend this hotel and its staff to anyone.More

1  Thank Ymmity
Response from Sarah L, Manager at Crowne Plaza Dulles Airport HotelResponded 5 December 2016

Dear mjg; Thank you for the kind words and praise for our team member, Saloua. We are pleased that you had an enjoyable stay due to her warm and friendly welcome, comfortable guestroom and good breakfast. It was a pleasure having you as our guests...More

Reviewed 3 December 2016

I would like to extend my sincere thanks to "Hazem" who is working in the reception, he is extremely helpful, welcoming and assisted me during my stay and he should be well appreciated. I believe he is one of the main assets for this Hotel....More

Thank Scooter S
Response from Sarah L, Manager at Crowne Plaza Dulles Airport HotelResponded 5 December 2016

Dear Scooter; We appreciate your kind review and thank you for taking the time to share this with us. We are delighted to hear that the customer service from Hazem upon arrival and throughout your stay exceeded your expectations. We will be sure to thank...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$87 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Herndon
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$87 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Herndon
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (111)
Room & Suite (65)
Dining (19)
Pool & Beach (1)
Business Centre & Event Rooms (13)
Family and Play Areas (1)
Questions & Answers
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ERat
20 June 2017|
AnswerShow all 3 answers
Response from Sarah L | Property representative |
Hi, thank you for reaching out to us, and thank you everyone for answering! I reached out to the hotel for you and found that the vans do have seat-belts and can fit a car seat. The hotel phone number is 703-471-6700 Option... More
0
Votes
Mary M
23 October 2016|
AnswerShow all 4 answers
Response from Sarah L | Property representative |
Hello, thank you everyone! I appreciate you taking the time to help with this answer, you all are correct, Curb 2H just outside of baggage claim. The hotel shuttle runs every 30 minutes. The pick area at the airport... More
1
Vote
Carol S
26 August 2016|
Answer
Response from Sarah L | Property representative |
Hi, Thank you for reaching out to us. These rooms are our Executive Level and are a bit more spacious than standard rooms. Offers access to the Club Lounge, more tech features such as a Bluetooth Mirror for playing your... More
0
Votes
Room Tips
"The rooms on the 6th and 7th Club Levels are great!"
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"If you stay in the tower on the back (west) side of the property, ask for a room on the west side. It has a..."
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"Choose the tower for hotel rooms, which are nicer."
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"King room at 6th floor was excellent"
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