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Mercure Koh Chang Hideaway Hotel

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#16 of 72 Hotels in Ko Chang
Certificate of Excellence
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Mercure Koh Chang Hideaway Hotel
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631 Reviews from our TripAdvisor Community

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Showing 324: English reviews
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Reviewed yesterday NEWvia mobile

Tomorrow we have to leave. Back to Bangkok then Belgium. About Mercure; A new beach bar, new standard rooms in front, and a lot of new sun beds. Like always very friendly staff, clean rooms, beautiful garden, en lovely warm pool. You need it if it's low sea. If you want to stay a couple of days, try to avoid...

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Helpful?
Thank Greet P
Reviewed 5 days ago NEW

We were looking for a good place to stay and Mercure didn't seem to disappoint. However when we arrived to the resort, we immediately got approached by the hotel staff at the parking lot. They asked us to park our motorbikes somewhere else, followed by them asking us what our business was. At first you wouldn't think this was strange...

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Helpful?
Thank Linda K
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Ms.Linda, Greetings from Mercure Koh Chang Hideaway. We do apologize for an inconvenience caused to you when you arrived at our hotel. We have seriously addressed your comments with the Hotel security team in order to improve our team performance. Hoping that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your...

Reviewed 1 week ago via mobile

After reading mixed reviews I didn't know what to expect. This hotel is absolutely stunning and people writing bad reviews only want something to complain about! Firstly - grounds of hotel are stunning, beautiful pool and private quiet beach on front. Staff very friendly. Standard room very clean and lovely. Sunbathing by the pool really is like lying in paradise,...

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Helpful?
Thank ck1446
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your great positive feedback of your stay at our hotel. Your review is encouraging our team to feel confident and proud to provide a good services to our customer. I have shared this message to all of them. Hoping that we would have an opportunity to welcome you back to our...

Reviewed 1 week ago via mobile

This Was my second Visit to Koh Chang. Our Stay was don 2 Hotels and Mecure was for the remaining 5 nights. When we arrived our first impression was good , we struggled checking in as reception were trying to get more money from us for our second child who was 10 as they claimed only 3 in room only...

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Helpful?
Thank Steve E
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Mr.Edwards, First of all, we do apologize for all inconvenience caused to you during stay in our hotel. As agreed with our Food and Beverage Manager, we have processed the refund of your dinner bills for the amount 2,561.15 Baht on 1st March 2017. But the Local and Overseas Banks would take a minimum of 3 - 4 weeks...

Adelaide, Australia
Reviewed 2 weeks ago via mobile

We only stayed here for one night, but loved it. The name "Hideaway" does describe this place. The hotel is about 20k's from the ferry terminal & it is not in the "town area", it's away from it. The drive to get here does get quite windy & steep in areas & is not a nice drive to do when...

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Helpful?
Thank 5035Michael
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your great positive feedback about your stay in our Mercure Koh Chang Hideaway. We would share your supportive comments to all team member as it would encourage them to keep up their good work performance. Hoping that would have an opportunity to welcome you back to our hotel for your next...

Gold Coast
Reviewed 2 weeks ago via mobile

We stayed here with some friends or a few days as Accor Club members. As such we were offered an upgrade from our original booking which we were excited about. Our own pool and spa with two bedrooms and two bathrooms right on the beach. Fantastic. Unpacked and went of to have dinner at the restaurant with our friends. To...

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Helpful?
Thank Don G
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Mdam, We do apologize for an inconvenience caused to you during stayed in our hotel. We have taken note of your comments for our products and services in order to improve our performance. Apart from that, hope you enjoy your stay and thank you for your patronage. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

adelaide
Reviewed 2 weeks ago via mobile

I had a deluxe room the dacor was very dated bathroom ties had very impractical deep vertical lines that would be a nightmare to clean so the bathroom was dirty brown stains the sink was in the main room with a unusual low shape and it kept blocking up so you had to be quick otherwise it would flow over...

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Helpful?
Thank greatdaneAdelaide
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you when stayed in our hotel. We have taken note of your comments for both hotel products and services for our future improvement. Apart from that, we hope you enjoy staying with us and thank you for your patronage. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Reviewed 3 weeks ago via mobile

Ordered 2 margarita's, it was happy hour so 2 for the price of 1. They literally tasted of no alcohol at all we went to the bar & they put about another 50ml shot in. Tasted ok after that. Also the beach bar plays music that 12 year kid would find good. As shocking bad pop rubbish. Avoid this place.

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Helpful?
Thank Andrew M
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you when stayed in our hotel. We have taken note of your comments both hotel products and service for our future improvement. Thank you for your patronage to our hotel. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 3 weeks ago via mobile

Cons: We booked two standard room for 2 nights. We got the first floor and asked the receptionist if the room have got any view and she said its garden view. However when we enter the room it was merely a window and it faces the wall with no view. Asked to change room and we were given a second...

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Helpful?
Thank A TripAdvisor Member
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the feedback of your stay. We have taken note of your comments both hotel products and services for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang...

Reviewed 5 weeks ago via mobile

We stayed at this hotel for 8 days and was a great experience. The hotel is located in a nice and quiete place, literally a "hideaway". We were upgraded to the ocean view room due to the platinum Accor card and the view was amazing, specially at sunset. The staff was very kind and helpful, always smiling and making us...

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Helpful?
Thank Jéssica R
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Ms.Jessica R, We have delighted to hear of your pleasant experience when stayed in our hotel. We would share your positive feedback to all concerned operation team as it would encourage them to keep up their good work performance. Hoping that we would have an opportunity to welcome your next holidays in Koh Chang. Sincerely your, Chaiwat Onlahoong General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 

Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Region: Thailand > Trat Province > Ko Chang
Price Range: RM164 - RM545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Booking.com and ACCOR so you can book your Mercure Koh Chang Hideaway Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#10 Luxury Hotel in Ko Chang
#11 Top resorts Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
#12 On the Beach Hotel in Ko Chang
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Chang Hideaway Hotel staff and other travellers.
9 questions
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Hemel Hempstead

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Questions? Get answers from Mercure Koh Chang Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get one with pool access”
  • View from the pool
 of 5 bubbles 858georget, 15 Feb 2017 | Read review
“Some sea view rooms are best described as pool view, make sure you check.”
 of 5 bubbles AdeB722, 23 Jan 2017 | Read review
“We were in standard room as we are out all the time”
 of 5 bubbles lisinopril, 10 Jan 2017 | Read review
“pool villa are great”
 of 5 bubbles carolinepaterson, 21 Dec 2016 | Read review
“The 50m rooms in the back are very quiet but the sea view is worth the money!”
 of 5 bubbles 849danielm, 29 Nov 2016 | Read review
5 of 5