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Mercure Koh Chang Hideaway Hotel

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#14 of 71 Hotels in Ko Chang
Certificate of Excellence
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582 Reviews from our TripAdvisor Community

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Showing 305: English reviews
Chiang Mai, Thailand
Reviewed 8 March 2016

I stayed at the Mercure Koh Chang Hideaway hotel with my elderly parents and my sister. We celebrated my dad's 80th birthday here and the staff went out of their way to make it an unforgettable day. They brought a cake and a burning candle to our table during breakfast and four staff sang 'happy birthday'. Generally I found the...

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Helpful?
Thank jwdlvw_11
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the positive feedback of your stay. We would share your comments about our hotel products and services to the team as it would encourage them to keep up their good work performance. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays...

Bodø
Reviewed 3 March 2016 via mobile

We stayed at Mercure for 9nights. Prebooked at hotels.com, and they only had standard rooms left when i booked. The standard room where nice, and modern. But there was many mosquitos, and a gekko inside our room. We told the front desk, and they sent a housekeeper to "deep clean" the room. (A round with permetrin spray) it worked out-...

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1Thank Plastkopp
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note of your comments about the breakfast price however we have made our regular market survey and ensure you that we have provide the most reasonable breakfast price compare to the hotel in same category. Breakfast set menu 160++ is also available...

London
Reviewed 23 February 2016

We had a great stay, the whole place feels a little different at first but we soon got used to it. Staff were very attentive and friendly. We visited with a 2 year old and all of our requests were dealt with very well. The room was nice, not incredible but still very good. Definitely not enough storage for clothes....

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Helpful?
Thank Michael D
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay when you visited to our hotel. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Miami
Reviewed 22 February 2016

On the one hand, we loved our room at Mercure for the ten minutes before one of us had to use the bathroom. It immediately clogged--we suspect it was a pre-existing problem. It remained clogged our entire stay. When we asked for the staff to sort it out, they sent a guy with a plunger who plunged away gamely for...

Review collected in partnership with Mercure Hotels
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Helpful?
Thank LovesLongBay
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you when you stayed in our hotel. We have taken note and addressed your comments about our hotel services to put the corrective actions and find solution for the problems. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your...

Guangzhou, China
Reviewed 9 February 2016

This was a 3-star experience for a 5-star price tag. Our room, which cost over THB 6,000 / night, was in a grey concrete block, had no windows, and the bathroom shower drain let off a terrible smell most of the time. There were a lot of small details that I noticed, such as broken soap dispensers, and the place...

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1Thank ChrisChina
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We regret to hear of your unpleasant experience when you stayed in our hotel. We have taken note of your comments about our hotel products and services in order to find solution and future improvement. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays. Sincerely...

Southampton, United Kingdom
Reviewed 9 February 2016

We went for the upgrade with swim-up pool to our room which was fantastic. Being able to swim any time day or night when the temperature is so high is wonderful! The hotel has everything you can ask for in the most beautiful setting. Stand in the sea and look straight onto the backdrop of jungle! The staff couldn't do...

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Helpful?
2Thank Stanstead2015
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your positive feedback of your stay. We would share your comments to all operational team as it would encourage them to keep up their good work performance. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours,...

Reviewed 8 February 2016

We all loved the poolaccess rooms. Our kids spent all day in the pool while we relaxed outside our room watching them, reading and once in a while play in the pool with them. We enjoyed the pool so much that we didn´t try the ocean. And we found our perfect restaurant and didn´t even try the hotelfood. Nice and...

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Helpful?
Thank Hea_st196
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Sunshine Coast, Australia
Reviewed 1 February 2016 via mobile

We are a accor member so booked a standard room and we were upgraded to an ocean or sea view room. We were really happy with our upgrade the view was amazing and a nice large balcony to enjoy it. We were out and about alot so didn't really eat at the hotel apart from a breakfast set for 160...

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Helpful?
Thank Edandkate2010
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you during your stay in our hotel. We have seriously addressed your comments about product and services in order to find our future improvement. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays in Koh Chang. Sincerely...

Reviewed 31 January 2016

The hotel located at almost the end of the west coast of the island. The beach is clean. Did not swim in the sea but saw some people did. The room is big enough, equipped with cable tv. I love HBO channel. The only bad thing is the water pressure is unstable. Had 2 cocktails on the beach, 200++ baht....

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Helpful?
Thank Sanit A
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant experience when you stayed in our hotel. We have taken note of your comment and would find solution for the problem. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh...

Warszawa, Polska
Reviewed 28 January 2016

We stayed at the hotel 8 night on our vacation in Koh Chang and enjoyed the time. We stayed at standard room - as other reviewers call them - Ikea-like. Indeed interior design is modest - definitely not Thai style. Rooms are large, beds quite comfortable. Bathroom spacious - shower. Warning: there are two varieties of standard rooms. One overlooking...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Milodon
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note and would find solution for our improvement project. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 

Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Region: Thailand > Trat Province > Ko Chang
Price Range: RM80 - RM660 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity and ACCOR so you can book your Mercure Koh Chang Hideaway Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#10 Luxury Hotel in Ko Chang
#10 Top resorts Hotel in Ko Chang
#11 On the Beach Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Chang Hideaway Hotel staff and other travellers.
9 questions
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Hemel Hempstead

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Questions? Get answers from Mercure Koh Chang Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in standard room as we are out all the time”
 of 5 bubbles lisinopril, 10 Jan 2017 | Read review
“pool villa are great”
 of 5 bubbles carolinepaterson, 21 Dec 2016 | Read review
“The 50m rooms in the back are very quiet but the sea view is worth the money!”
 of 5 bubbles 849danielm, 29 Nov 2016 | Read review
“Check rooms for sea or pool vies or some further back have pool access to pool at back of property.”
 of 5 bubbles conj2014, 10 Nov 2016 | Read review
“You take a taxi from/to center point ferry pier.(100 Baht.) Rent a motobike outside 150 Baht/per day cheaper than activity center(200).”
 of 5 bubbles alanchiang0301, 3 Sep 2016 | Read review
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