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Extended Stay America - Newport News - Oyster Point

74 reviews
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Traveller (11)
Room & Suite (12)
Dining (1)
Overview
  • Excellent24%
  • Very good17%
  • Average16%
  • Poor10%
  • Terrible33%
Travellers talk about
“oysters”(7 reviews)
“walls are thin”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (74)Write a Review
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All reviewslong or short termoysterswalls are thinfront officethe general managerstaff is very friendly and helpfulhome away from homelaundry roomstaying at this hotela great stayclean roomssamanthaesahousekeeperjeffersoncable
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1 - 5 of 74 reviews
Reviewed 4 weeks ago

The staff was very helpful and customer friendly. They were able to answer all of my questions and recommended some things to do around the town. Always made to feel very welcome. Accommodations are spot on. To No complaints.More

Thank shronsteele2193
Response from 00esa, Manager at Extended Stay America - Newport News - Oyster PointResponded 4 weeks ago

Thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back...More

Reviewed 25 October 2017 via mobile

This place is amazing. The managers go above and beyond to make sure everyone’s stay is exceptional. I’m here for work, I just currently moved to this hotel from another hotel down the street. Tyeonna and Samantha provide exceptional customer service, the staff is always...More

Thank Cortez F
Response from 00esa, Manager at Extended Stay America - Newport News - Oyster PointResponded 26 October 2017

Cortez, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing...More

Reviewed 24 October 2017 via mobile

Tyeonna and Samantha are great managers with a remarkable staff. The service and cleaning service is better than some 5 star hotels. The people really make it a home away from home, especially when you’re always on the road.More

Thank LLewis429
Response from 00esa, Manager at Extended Stay America - Newport News - Oyster PointResponded 24 October 2017

Thank you for sharing a wonderful review of Extended Stay America. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. Thanks again for recognizing their efforts, and we look forward to welcoming...More

Reviewed 22 October 2017 via mobile

I read reviews and I want to remind you "You get what you pay for". The rates are low, the room is okay, the staff is amazing. The linens were clean. The room did smell of smoke. If you expect a 5 star room at...More

Thank Melissa T
Response from 00esa, Manager at Extended Stay America - Newport News - Oyster PointResponded 23 October 2017

Melissa, thank you for your feedback. We are glad you had an overall satisfactory stay and that you loved the value we offer. We have shared your concern regarding the smoke odor with our housekeeping team so that our future guests do not experience the...More

Reviewed 16 October 2017

every possible thing was terrible, except the desk employee who was helpful and gave us a refund on the spot. (Or rather promised a refund would be applied to my credit card - still haven't seen it yet). The non-smoking rooms both reeked of cigarette...More

Review collected in partnership with Extended Stay
1  Thank B987SXfrankp
Response from 00esa, Manager at Extended Stay America - Newport News - Oyster PointResponded 24 October 2017

Thank you for being our guest and for taking time to leave feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$57 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$57 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (11)
Room & Suite (12)
Dining (1)
Hotel & Grounds (5)
Questions & Answers
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Room Tips
"New installed carpet room"
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"Ok if you are only looking for a place to lay your head for one night. I would not recommend staying for an..."
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"I'm not sure there is a good room at this hotel for business or family travelers."
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"It's a motel basically, so all the rooms are accessible "from the street". Mom and young..."
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