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Comfort Suites Airport

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212 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Reviewed 17 October 2016 via mobile

I was so disappointed with the quality of this hotel. It should not have a AAA rating. Our bathroom sink drain had a slow drain. We asked for it to be fixed along with a broken tub handle that adjusts temperature. We requested a new room. There were also holes in the drywall around tub and edges in room. We...

Thank family1992
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you very much for your valuable feedback. Please accept my sincerest apologies on behalf of my entire team regarding your less than perfect stay with us. We use all reviews, good and constructive criticisms, for on going training and recognition with our staff. I hope you will consider staying with us again.

San Francisco, California
Reviewed 4 October 2016

My Job Sent Me Here To Newport News To Stay For 3 Weeks. 3 weeks In A New Place I Wanted To Feel Like I Was At Home. I Stayed Here At The Comfort Suites And It Felt Just Like How I Wanted It To Feel. Daily Breakfast Was Amazing. The Staff Was Awesome. The Atmosphere Was Delightful...... Being Greeted...

Thank asaylor890
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to respond to the survey. I am glad that you felt at home here. We strive hard to provide exceptional customer service so I appreciate you acknowledging that and I will certainly share this with the staff. We look forward to seeing you again very soon!

Reviewed 25 September 2016 via mobile

Myself and my parents decided to come in town and visit Busch Gardens and also to visit our family in Norfolk Va. We were greeted by the friendly staff at the front desk that made our check in process so complete, my mother was amazed that the hotel offered a indoor salt water pool which took us back to our...

Thank Malikc80@gmail.... S
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Dear Malik, Thank you for taking the time to fill out the survey and for the kind words. I am glad everyone enjoyed their stay here and I will pass on your thank you to the staff at our next meeting. We look forward to seeing you again in February.

portsmouth, United States
Reviewed 23 September 2016

I just want to say that Ms cynthia reid had excellent hospitality services it was like a home away from home for me. My room was exceptionally cozy and the breakfast was delightfully Delicious. The property itself inside and out was completely immaculate and up to par and clean I just want to say thank you guys again for exceptional...

Thank Cynthia R
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Dear Cynthia, Thank you for taking the time to respond to our on line survey. I am happy to hear that you enjoyed your stay. Thank you for the kind words, I will share them with the staff and especially Cynthia. She is a great asset to our team here.

Detroit, Michigan
Reviewed 25 July 2016

Needed a place to stay overnight. We had a 2 queen room with a love seat which was really like an oversized pull out chair. It was right next to one of the beds, not in a separate area. It had one tv. The Internet was slow and the pool was dirty in the morning. Breakfast was good. The location...

Thank 4Kate5879
Durants Neck, North Carolina
Reviewed 14 July 2016

We had a very early morning flight so we stayed at the Comfort Suites the night before. Very spacious room with blackout curtains. Comfortable beds and we both got a very restful sleep. In addition, the hotel allowed us to leave our vehicle in their parking lot, and also offered a free shuttle service to the airport early the next...

1Thank trflyer
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for taking the time to share your experience with others. I am glad our little home away from home worked for your needs. We have been focusing on getting back to the basics with regards to clean rooms and great customer service and it is nice to see that it seems to be working judging by...

Reviewed 13 July 2016 via mobile

This hotel is close to everything and we always try to stay in a Comfort Inn and Suites First I would like to say everyone was very nice . Hotel was also very clean which is 2 big pluses for me. This is not a brand new hotel but they have renovated not sure when but they have but there...

Thank Esther Z
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you so much for your kind words. We look forward to seeing you hopefully in the near future on your next trip down to Newport News.

Potomac, Maryland
Reviewed 6 July 2016

This hotel was extremely well-kept and clean, its proximity to I-64 excellent and there are plenty of restaurants nearby. The room was spacious, quiet and extraordinarily clean. Breakfast provided a good deal of choices and was being consistently refreshed. Overall a very nice property for an overnight stay, it exceeded our expectations.

1Thank DCAttys
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for taking time to share your experience. We do our best to exceed our guests' expectations and it is always nice to hear when we do. We hope to see you the next time you are in our neck of the woods.

Ohio, Illinois
Reviewed 16 June 2016

I recently just stayed here and it was great. They have so many places to go around the facility. The front desk clerk (Khalil) was freindly and well mannered. He helped me with all my problems, i loved that kid. I look foward to staying again soon.

Thank domocarter1
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for your kind words. We are lucky to be in such a great location with plenty of eateries and shopping so close to us. I have shared your review with the entire staff, especially Khalil. We look forward to seeing you again.

Kalamazoo, Michigan
Reviewed 26 May 2016

Wasn't bad until I come back to room, as I slide room key door opens, lights are on. Go to call front desk. First they said must have been me. Then I call again they say housekeeping left your door unlocked FOR A MOMENT to get fresh towels. Looked around, sterling silver earrings gone from bathroom vanity. After waiting on...

2Thank A S

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: RM379 - RM589 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
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Questions & Answers

Questions? Get answers from Comfort Suites Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend this hotel. You get more than your money's worth here.”
 of 5 bubbles rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, 25 Oct 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, 20 Apr 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, 20 Mar 2016 | Read review
5 of 5