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Everyone was very friendly. Breakfast was quite ample. Any problems quickly addressed. On our bed the 2nd night was a heart shaped towel with real roses and petals and our friend had 2 beautiful swans made of towels and flowers. Someone here must have worked...More
1 Thank rwegner2017
Response from Kimberly K, General Manager at Comfort Suites Newport News AirportResponded 5 May 2017
Thank you so much for taking the time to fill out the survey. We are thrilled that you enjoyed your stay and we sincerely appreciate your kind words. We hope to see you again soon!
No wifi. I called front desk both days of our stay and was told the hotel was full and it the wifi couldn't handle the capacity. Tried using it many different times and on different laptops but to no avail. Had to work at panera...More
Thank A TripAdvisor Member
Response from Kimberly K, Director of Sales at Comfort Suites Newport News AirportResponded 5 May 2017
Dear Ms. Coleman,
I apologize for the internet being slow during your stay. The General Manager is aware and is researching options. However, I would like to state that you were offered and accepted Choice Privileges points for your dissatisfaction.
We stayed here because our usual, Comfort Suites Bypass, Williamsburg, was full. The people where very friendly and upbeat. The room was a little run down so we were disappointed for a Comfort Suites. I stopped to talk to the Sales Leader and told her...More
1 Thank vg1vg22017
Response from Kimberly K, Director of Sales at Comfort Suites Newport News AirportResponded 17 April 2017
Hi Mr. Griffin,
Thank you for your response. I did tell Veer that you said "Hello" and I also told him about our conversation. He was thankful for your understanding and asked that you give him some time and you will see a big difference...More
I am currently staying at the Comfort Suites Airport in Newport News. The service I have received thus far is in the above and beyond status. Due to the nature of my stay, I've had to make some changes to my accommodations and the staff...More
1 Thank willkingphoto
Response from Kimberly K, Director of Sales at Comfort Suites Newport News AirportResponded 3 April 2017
Thank you for taking the time to fill out the survey. We strive hard to provide excellent customer service so we appreciate you noticing. We enjoy you staying here!
These hotel was wonderful.... the hotel is in a great spot .. very clean and staff was on point.. mr. LEE went beyond and knew how to make me and my family comfortable.. !!!!! We really enjoyed and will back soon