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Residence Inn by Marriott Norfolk Downtown

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227 W Brambleton Ave, Norfolk, VA 23510-1555
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (90)
Room & Suite (59)
Dining (9)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn by Marriott Norfolk Downtown
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 41 hotels in Norfolk
Location
Cleanliness
Service
Value
Travellers' Choice
Located on Brambleton Ave in Downtown Norfolk, VA, the Residence Inn by Marriott Norfolk Downtown offers ideal accommodations for short or long stays in Norfolk. Guests will be at ease when relocating or traveling for a long-term project in Norfolk. The Norfolk hotel's studio, one, and two bedroom suites offer separate living, eating and sleeping areas with full kitchens. Plug in your laptop and enjoy free wireless Internet while watching the Flat screen TV in your suite. Enjoy free breakfast daily, evening "Mix" various nights of the week, a grocery shopping service, a heated indoor pool and on-site fitness center. Residence Inn is close to Sentara Norfolk General Hospital, Children's Hospital of the King's Daughters, EVMS, Dominion Enterprises, and Norfolk Southern. You'll be blocks from Norfolk's top eateries, nightlife, culture, and shopping. The Spirit of Norfolk, Chrysler Hall, Scope, the Norva, Ted Constant Convocation Center and MacArthur Center Mall are all located a short distance from the hotel.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Dishwasher
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English
Hotel links
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399Reviews10Q+A92Room tips
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Popular mentions
Prakash T wrote a review Jul 2021
New York37 contributions7 helpful votes
+1
I stayed in Residence Inn by Marriott, 227 West Brambleton Ave, Norfolk, VA 23510 from July 2 to 6. I am a life time gold elite member and stayed in several Residence Inns over last 30 years. This was my worst experience at a Residence Inn. This place did not represent quality of any Marriott. There was only one person -Mr. Devon Jackson, who tried to help us but rest of the staff was not truthful and not doing their basic job. Just few examples of poor service and quality: 1. Dirty dishes, pots and pans: When I moved in the room, I found that dish-washer was filled with dirty dishes. Pans in the cabinet had left over food all over. I will try to upload pictures. 2. Missing pots and pans: I had been in several Residence Inn, therefore I know what to expect. I told staff about missing items so they would not suspect me. 3. Dish washer tray was broken (missing wheel). It was difficult to move it. 4. Bathroom sink was clogged. When I asked front desk (Ms. Liba) to send somebody to clear it, she said nobody is available till noon next day. And she suggested that I should go to public rest room to brush my teeth. 5. Bathroom exhaust fan did not work at all. 6. Only one empty roll of tissue paper in the bathroom. . 7. Only one towel in the bathroom. When asked for more, front desk told me that it will be provided next day as there is not any clean towel. 8. No bedding or pillow for sofa bed. 9. Broken microwave. 10. Dirt in the room that was not cleaned over weeks. I will try to upload pictures. 11. There was no iron in the room. When asked for iron, I was told that they will try to find one. They provided iron after 3 calls over 2 hours. 12. No Breakfast: This was the worst arrangement. Catering staff in the dinning area was the worst. Hotel was fully booked over 4th of July but catering staff will put very few items just enough for 4 or 5 people at a time. Staff stood in the corner and watching that all hotel guests were frustrated with this situation. When I demanded, catering staff stated that they ran out of items. On my third day I went down for breakfast at 7:30 am but still there was not much and I ended up demanding to get one banana. I gave a long list in writing to Ms. Liba and requested her to get the room cleaned and communicate everything to the general manger Dawn Anderson, but she did nothing. When I came back in the night, my room still had dirty dished from the previous guest and clogged sink. Whole staff and management need a very thorough training but I doubt if many of them can be trained.
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Date of stay: July 2021
Cleanliness
Sleep Quality
Room Tip: Stay away from this Residence Inn
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Response from Dawn Anderson, General Manager at Residence Inn by Marriott Norfolk Downtown
Responded 13 Jul 2021
Hello Prakash T: Thank you for your email. Please contact me at the hotel directly so we may discuss further at your earliest convienence. Dawn Anderson (757) 842-6216 or Devon Jackson, Assistant General Manager. Thank you
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Angela SP wrote a review Jul 2021
Rocky Mount, North Carolina201 contributions34 helpful votes
Stayed at this hotel recently with teenagers. We had a 1-bedroom suite which was very accommodating. Parking deck was directly across from the hotel. Restaurants and the Nauticus attractions is in walking distance of the hotel. The hotel is not too far from the Spirit of Norfolk
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Parking deck across the street from the hotel. Parking is $18 a day; Restaurants in walking...
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Response from Dawn Anderson, General Manager at Residence Inn by Marriott Norfolk Downtown
Responded 13 Jul 2021
Hello arsavage2000: Thank you for taking the time to review the hotel. We are happy to hear your room was excellent and you were able to enjoy the attractions downtown. We hope to see you again soon!
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Ashley N wrote a review Jul 2021
1 contribution
Husband overheard drug deals going on in the room across from us. Very loud on top of that. Tv didn’t work and rooms not clean. No linens for fold out couch and had to call twice to get them. Ended up checking out early. Not a clean, safe environment for kids.
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Date of stay: July 2021Trip type: Travelled with family
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Response from Dawn Anderson, General Manager at Residence Inn by Marriott Norfolk Downtown
Responded 13 Jul 2021
Hello AshleyN0203: Thank you for sharing your feedback with us. I apologize for the this isolated incident of rowdy guests in the hotel, during your stay. We certainly hope to see you again when you're in the Norfolk Area. If you would like to discuss anything further, please feel free to call me at 757.842.6216. Thank you,
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Michelle V wrote a review Jun 2021
1 contribution
My family and I have just relocated back to Virginia from Corpus Christi TX. From the moment of check in we were treated like family. Hotel is immaculate. Dawn, Tiffany and the entire staff were amazing. Our room was a two bedroom giving us plenty of space while we were waiting to close on our house. Such a convenient location to restaurants. My family and I were able to walk to a some great spots a couple of evenings. Our son worked out in the gym and swam every evening. I was even able to throw in a load of laundry in their laundry room. We also had a little chihuahua in tow and they offered the perfect pet relief area out back. All and all we enjoyed our stay and I would highly recommend for any of your travel needs.
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Date of stay: May 2021
Value
Cleanliness
Service
Room Tip: We were on the 6th floor and loved it. Super quiet.
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Response from Dawn Anderson, General Manager at Residence Inn by Marriott Norfolk Downtown
Responded 7 Jun 2021
Hello michellevW59ZY: Thank you for your very kind review! We are so happy to hear you enjoyed your stay with us while getting settled back into Virginia. I have shared your accolades with the team! We are happy your son was able to enjoy the amenities at the hotel during your stay and that your room was exceptional! We hope to see you again and Welcome back home!
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akrysty wrote a review Jun 2021
Norfolk, Virginia1 contribution
Tina said it best! I’ve been here for 5 months. Ever had a hotel staff sing you Happy Birthday or make you homemade ziti? That’s the family experience and treatment you will receive if you stay here at the Residence Inn. The entire staff is TOP OF THE LINE and they treat you as family. It’s in a perfect location in walking distance to several wonderful restaurants and attractions. Being away from home as much as I am, it’s really comforting to be greeted every day by your first name. Or to be asked about your family. I wouldn’t stay anywhere else.
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Date of stay: June 2021Trip type: Travelled on business
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Response from Dawn Anderson, General Manager at Residence Inn by Marriott Norfolk Downtown
Responded 2 Jun 2021
Hello akrysty: Thank yotu for your 5 circle review!! I am so happy you enjoyed your Ziti that I made for you! We truly consider you as part of our Residence Inn family and will always! I have shared with the team your glowing comments! Thank you considering the Residence Inn Downtown your "Home away from Home"! Thank you!
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PRICE RANGE
US$149 - US$272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn norfolk downtown hotel norfolk
FORMERLY KNOWN AS
Residence Inn Norfolk Downtown
LOCATION
United StatesVirginiaNorfolk
NUMBER OF ROOMS
160
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Frequently Asked Questions about Residence Inn by Marriott Norfolk Downtown
Which popular attractions are close to Residence Inn by Marriott Norfolk Downtown?
Nearby attractions include Chrysler Museum of Art (0.3 km), The Chrysler Museum Glass Studio (0.2 km), and Norfolk Scope Arena (0.4 km).
What are some of the property amenities at Residence Inn by Marriott Norfolk Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn by Marriott Norfolk Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Norfolk Downtown?
Guests can enjoy free breakfast during their stay.
Is parking available at Residence Inn by Marriott Norfolk Downtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Residence Inn by Marriott Norfolk Downtown?
Conveniently located restaurants include Grilled Cheese, Freemason Abbey Restaurant, and Voila.
Are there opportunities to exercise at Residence Inn by Marriott Norfolk Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Residence Inn by Marriott Norfolk Downtown located near the city centre?
Yes, it is 1.0 km away from the centre of Norfolk.
Are any cleaning services offered at Residence Inn by Marriott Norfolk Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Norfolk Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Norfolk Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.