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The location was near grocery stores, shopping area, places to eat and gas stations. My room was clean and I was able to use the indoor swimming pool on a hot sunny day. I booked online reservations using my AARP and the hotel honored it...More
Thank Regina B
Response from Larry S, General Manager at Quality Inn Norfolk Naval BaseResponded 22 September 2017
Thank you for taking the time to rate our hotel. We honor all of our discounts that are booked at our website. The only time we are not able to honor them is when you book through another company because they have predetermined rates with...More
The receptionists seemed annoyed whenever you ask them for anything....especially towels.
The pool looked out of service since the water was greenish....trash was left floating. My kids told me they were not jumping in and they are 8 & 10 years old....what do they know....More
Response from Larry S, General Manager at Quality Inn Norfolk Naval BaseResponded 21 August 2017
I am so sorry to hear about your stay. The conditions and service that you describe are not the levels that we strive for here at the Quality Inn Norfolk Naval Base. I can assure you that all of these issues will be addressed with...More
I stayed in room 205 for 1 night. The room was provided with lotion, shampoo, conditioner and soap. The shower worked well and the water temperature did not fluctuate. The tub drain did not seem to drain as quickly as I was standing in water...More
Thank S A
Response from Larry S, General Manager at Quality Inn Norfolk Naval BaseResponded 4 May 2017
Thank you so much for taking the time to rate our hotel. I want to assure you that the issue with the drain has already been addressed with our maintenance staff and thank you for letting us know so that the next guest did not...More
We booked this room to celebrate my little girl's birthday. The receptionist Marcus was very helpful and kind. The pool was a plus, and the breakfast was very satisfying. We had a very quiet, comfortable stay. The beds were extremely comfortable! We will definitely be...More
Response from Larry S, General Manager at Quality Inn Norfolk Naval BaseResponded 5 October 2016
Thank you very much for your kind words about our staff. As you probably noticed, we are also undergoing a full renovation of the property so soon our rooms will match the outstanding service that we strive to deliver.
This was our 2nd time staying here. And although I reviewed the QI last time, I feel the need to put my two cents in.
I read a lot of the reviews on here tonight and it's as if some of these people stayed somewhere...More