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Stayed 3/21 so could catch 0515 red-eye out of ORF.
Desk, maintenance and shuttle staff were attentive and friendly. They were not the problem with Candlewood.
Our first room was dirty, the alarm clock was broken, and the light fixtures were dated and broken. Maintenance...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 7 April 2017
Hi Jeffrey S,
Thanks for leaving feedback about your recent stay. Although it's great that you found our staff friendly and attentive, it's disconcerting to see that we received the lowest overall rating as you were letdown by the overall upkeep of your assigned rooms....More
Stayed here from Jan - march, I just go to work and come back to the hotel to sleep... If you're looking for like a 5 star hotel this isn't it buddy.. the beds are smaller than what I'm used to.. it's definitely not a...More
My expectations were pretty high for this place based on my experience with other Candlewood Suits that I've stayed at in other locations.
Price was right for the room we got
Close to restaurants, groceries stores and a Starbucks... :o)
Comfortable rooms and comfortable...More
Thank Kelly S
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 17 January 2017
Hi Kelly S,
Thank you for choosing to stay with us and leaving feedback. I regret to know that the lack of hotel amenities like pool and breakfast negatively affected your impression of our property. I am sorry that the soundproofing of the room you...More
Would not recommend this hotel. Door lock was broken (looked tampered with), tv didn't work, was put in a smoking room as a non-smoker and left with a feeling that all my luggage smelled of smoke. Wanted to chat with the staff on it and...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 2 December 2016
Thank you for your review regarding your recent stay at Candlewood Suites Norfolk Airport, VA. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for...More
Stayed at the Candlewood Suites for two nights. The hotel was ok, but could use renovating. Housekeeping doesn't change the towels or clean your room daily. For the amount, they should at least empty the trash. There was no clock in the room. However, the...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 10 November 2016
Thank you for your recent stay and for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to shortfalls on our housekeeping services. We always strive to provide our guests...More