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The rooms were very large, well appointed and quiet. We couldn't hear any hallway noise or noise from other rooms. The pool and hot tub were wonderful and open until 11pm so we got to jump in at night after our long flight. Staff and...More
Response from HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International AirportResponded 3 days ago
Thank you for the great review. I'm glad you enjoyed yourself.
Great visit. Big clean room. Friendly staff. Great breakfast and plenty of it. Staff was quick at check in. I stayed on points and everything was good. Asked for extra linens for the pullout sofa and they brought them up quickly
Response from HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International AirportResponded 1 week ago
I truly appreciate the compliments. Your worked hard to earn those points. I'm glad to know that this team took great care of you, and showed you how much we value all of our guests.
Hotel is in a great location next to plenty of shopping and restaurants. Room was very large. Wireless internet was fast for me. However, the place simply looks aging to me. Old fashioned colors on the carpet and walls make me think of the 1970's....More
I booked a 5,000 point IHG rate on the Internet. I received a confirmation that indicated I booked that rate. When I checked in, the front desk went beyond what they needed to know, and asked my company name. They didn’t need to know that...More
1 Thank JakeATL
Response from HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International AirportResponded 27 March 2018
I am very sorry for your experience and I do not advocate changing rate types after your reservation is made. Please email me directly at email@example.com so that I can make sure you earned all of the points you deserve as a Spire Elite...More
Overall I had a nice stay. Unfortunately upon check-in, my first room shower wasn't properly cleaned, there were some stray hairs. I wasn't able to remedy this, but was immediately changed to a different room that was exactly the same. Unfortunately this shower too had...More
Thank Chris A
Response from HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International AirportResponded 22 March 2018
Thank you for your feedback. I’ll incorporate it into our on going training programs and upcoming renovation discussions.